Customer Service applicants have rated the interview process at State Farm with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 46% positive. To compare, the company-average is 69% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 16 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at State Farm overall takes an average of 24 days.
Common stages of the interview process at State Farm as a Customer Service according to 14 Glassdoor interviews include:
Personality test: 18%
Phone interview: 18%
Background check: 14%
One on one interview: 14%
Skills test: 14%
Drug test: 7%
IQ intelligence test: 7%
Other: 4%
Presentation: 4%
Here are the most commonly searched roles for interview reports -
It was very easy process. I just made a profile on the website. It was just an online assessment. The recruiter sent me an email. The entire process took 24 hours.
I applied online. The process took 1 week. I interviewed at State Farm (Las Vegas, NV) in Nov 2025
Interview
I applied online, I was given instructions to upload a self-recorded video answering their questions. I went back and forth with them about sending the file. A few days later I texted them for an update, they responded by sending an email with a link to a licensing training with a discounted fee. The job post ended up being a sales pitch for the training, not an actual job, why ask applicants to self-record an interview making us believe there is a job behind it, just say we're selling an online training. There is no job.
Interview questions [1]
Question 1
Questions are irrelevant, there was job. They are selling online training.
I applied online. I interviewed at State Farm (Kirkland, WA) in Dec 2024
Interview
Did a phone interview she asked basic questions. Like what your dreams are and what experience I had. Then went in for a in person interview and was asked the same questions by her husband.
My resume was reviewed and the manager asked me what was my favorite genre of music. I answered Funk, because James Brown and Cameo are my go to music artists.