Technical Support Representative II applicants have rated the interview process at T-Mobile with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 67.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Representative II roles take an average of 8 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at T-Mobile overall takes an average of 22 days.
Common stages of the interview process at T-Mobile as a Technical Support Representative II according to 2 Glassdoor interviews include:
IQ intelligence test: 17%
Skills test: 17%
Phone interview: 17%
One on one interview: 17%
Personality test: 17%
Background check: 17%
Here are the most commonly searched roles for interview reports -
The process took 1+ week. I interviewed at T-Mobile (Colorado Springs, CO) in Mar 2009
Interview
First you must create an online profile and take a 120 minute skills test which includes simulated calls (with multiple choice answers) a math reasoning portion and a basic personality sorter. Once you pass the test you are able to fill out an application and a recruiter will contact you. There is a phone interview scheduled in which basic customer service questions are asked and then if all goes well you have a face to face with an interviewer. Questions are very standard "Tell me about an experience in your work history where you provided excellent customer service". If they are planning on making an offer most likely they will have you sit and listen to a call with a representative while they draw up an offer and so that you can see if that is something you are interested in
Interview questions [1]
Question 1
What was a time that you had to provide feedback to a superior and how did you do that?
I applied online. The process took 1 week. I interviewed at T-Mobile (Orlando, FL) in Jan 2022
Interview
I applied and had a video interview with two people. I answered all their questions to the best of my ability but was rejected due to lack of experience, which I find that both laughable and insulting as I have more than enough experience for the position.