Toys "R" Us Customer Service Associate Interview Questions | Glassdoor

Toys "R" Us Customer Service Associate Interview Questions

9 Interview Reviews

Experience

Experience
77%
22%
0%

Getting an Interview

Getting an Interview
75%
25%

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy

9 Candidate Interview ReviewsBack to all Interviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty

 

Customer Service Associate Interview

Anonymous Employee in Albany, GA
Accepted Offer
Neutral Experience
Easy Interview

Application

I applied online. The process took 2 days. I interviewed at Toys "R" Us (Albany, GA).

Interview

Fill out questionnaire on the online applications and if your selections was what the company is looking for they will call for an interview. It is done as a group interview so there is multiple selection of future employees to choose form. So technically you are competing with others in the group interview.

Interview Questions

  • Basic common sense approach to customers and honesty and upsales   Answer Question

Other Interview Reviews for Toys "R" Us

  1.  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Toys "R" Us.

    Interview

    Walked in and applied in person. Fairly quick turn around. Received a phone call 3 days later for an in person interview. Was offered the job on the spot.

    Interview Questions


  2.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Chico, CA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Toys "R" Us (Chico, CA) in November 2013.

    Interview

    It started with a group interview and then moved to individual interviews, pretty fast paced and fun. I was asked a series of questions relating to past sales experience, retail experience and how I would handle different situations with customer service.

    Interview Questions

    • How comfortable are you with add ons? For example adding batteries to a purchase?   Answer Question
  3.  

    Customer Service Associate Interview

    Anonymous Employee in Warner Robins, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Toys "R" Us (Warner Robins, GA) in October 2013.

    Interview

    I applied online. I got a call a week later. It was a group interview. I got offered the job that day. I was given a tour of the store. I had to work in a team, and had to go find a product and 'sale it'.

    Interview Questions


  4.  

    Customer Service Associate Interview

    Anonymous Employee in Thousand Oaks, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Toys "R" Us (Thousand Oaks, CA) in November 2012.

    Interview

    The day of the interview I was offered the seasonal position. After I accepted I was told that the background check would be submitted immediately and all being well I would come in the next week for orientation. I went in and watched videos about company policy and was paid for the time. The manager and HR people were very personable and friendly.

    Interview Questions

    Negotiation

    No negotiating. This seasonal position was set at $9.00 hour.


  5.  

    Customer Service Associate Interview

    Anonymous Employee in Hatillo, PR
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Toys "R" Us (Hatillo, PR) in October 2011.

    Interview

    First it there was a group interview (7 people)We had to introduce ourselfs. then we had to do show our creativity and make something with legos. Then they had a table full of toys and merchendize from the store and we had to play the employer and the custumer role. Finally i had to wait for 45mins until the store manager interview one by one. Its a simple interview he asked me to tell him a lill bit abt me. Then he asked me why i wanted to work there. He explained to me that they had to to a background check that would probably take abt 14 days. He told me in advanced that he most likely would be calling me for the job. :)

    Interview Questions

    Negotiation

    no negotiation.... PR usually starts paying minimum in these type of jobs.


  6.  

    Customer Service Associate Interview

    Anonymous Employee in Citrus Heights, CA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Toys "R" Us (Citrus Heights, CA) in October 2010.

    Interview

    I was called and asked if I would work weekends and be okay with minimum wage; I said yes so I was set up with a group interview. The group interview was strange... They had us go into the store and pick out our favorite toy and bring it back. Then we all took turns explaining why. Then we all had to say our favorite cartoon character and why. Then we partnered up and had to learn info about our partner then tell the person interviewing us why we should hire them. Then the management called us all into another room one by one. Pretty much everyone got the job. It was seasonal.

    Interview Questions


  7.  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Toys "R" Us in November 2009.

    Interview

    I completed a paper application and turned it in to the store manager. The store manager called me 2 days later and asked me to interview the next day. At the interview, he took 5 other job applicants and me into an adjacent room where the interview took place. He asked us all to pick a toy on the table and "sell" it to him. He gave us 5-10 minutes to come up with a sales pitch. He did not give us an order to go in; we just stepped up to the plate, so to speak. After we finished, he spoke to us individually while the other applicants waited in the far side of the room. I got hired on the spot and he said he was impressed that I could speak without twirling my hair with my fingers. I guess the high school applicants had a tendency to do this (?), but I was currently in college. His standards of hiring seemed pretty low. However, he offered me the job on the spot and I accepted. As soon as I was finished, I was allowed to leave so I didn't not hear how he evaluated the other people.

    Interview Questions

    Negotiation

    I was still in college and it was just for the Christmas season so I accepted the first offer.

  8.  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 5 days. I interviewed at Toys "R" Us in May 2009.

    Interview

    I applied online, and received a call to schedule an interview within a few days. The first interview was a group interview with me and three other people. We first sat around a table and answered some questions from the managers. Then we got to go out into the store, pick out a toy we thought described our personalities, and then sell it to the managers. It was fun and low-stress. Then we were given legos and told to create something with a partner while the manager watched. I think it was to see how we communicated with others. Then we were pulled into the office and interviewed one-on-one.

    After that original interview, I was called a couple days later to come in for a second interview. They asked me a few more questions about my availability, and offered me a job at the end of it!

    Interview Questions

    • If you could pick out one toy from the whole store to represent you as a person, what would it be and why? Then sell it to us.   Answer Question

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.