Restaurants count on servers to provide exceptional customer service regardless of the situation. Interviewers will be looking for candidates who are skilled in communicating, multitasking, and maintaining a friendly attitude under pressure. Make sure to be familiar with the restaurant's menu items, understand standard restaurant operations, and know how to respond to an unsatisfied customer.
How would you describe your attitude towards guests who are not always pleasant?
Remember that it's part of the job and don't let it discourage you. Not everyone has worked customer service so they don't always see how upsetting it can be to work for tips. Remember that the good tippers usually outweigh the bad. Provide wonderful customer service and great attention to detail, even if they seem like they don't want to be bothered.