Restaurants count on servers to provide exceptional customer service regardless of the situation. Interviewers will be looking for candidates who are skilled in communicating, multitasking, and maintaining a friendly attitude under pressure. Make sure to be familiar with the restaurant's menu items, understand standard restaurant operations, and know how to respond to an unsatisfied customer.
What would you do if a customer orders a meal and they dislike it?
If a customer orders a meal and they do not like it, I would definitely ask them for feedback on what made the meal unappetizing to them and try to ask questions as to what kinds of foods they like to find something they would better be suited with. I would also make sure to get a manager involved, as they can do a lot more in a situation like this than a server can.