Service Coordinator Interview Questions
In an interview for a service coordinator position, you may be asked questions that explore how you handle people — both customers and co-workers. You may be asked questions about how you manage your workload. As these positions are often heavily customer-focused, your people skills will likely be a popular topic during your interview.
Top Service Coordinator Interview Questions & How To Answer
Here are the three top service coordinator interview questions and how to answer them:
Question #1: How would you handle a difficult customer?
How to answer: This common question has special significance to many service coordinators. This question is meant to measure your behavioral habits. Since customers can be upset or difficult for a variety of reasons, think about a simple process you can help any customer with. Your process might include steps such as listening to the customer, being sympathetic to them, and taking responsibility to resolve the issue.
Question #2: How do you manage an overwhelming list of client requests?
How to answer: The idea of this question is to measure how well you can decide which tasks need to be completed first. Emphasize your ability to recognize which tasks take priority over others, as well as your ability to work under deadlines.
Question #3: How do you manage issues between co-workers?
How to answer: As a service coordinator, you may have to resolve conflicts between co-workers in your company. Be prepared to answer questions about conflicts between you and others, as well as conflicts that you are not a part of but have been called in to resolve. Focus on developing communication between all parties involved.
First question: if your client calls you prior to the meeting and tells you that he would like to go have drinks with his friends after the meeting but the mom disagrees, how would you handle it.
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You would have failed the question. It had nothing to do with self determination or reminding them of a meeting. It had to do with individual rights and freedom to make choices. I was trying to make an informed answer asking if the client was a minor, had substance abuse hx and if there was any contradictions with a clients meds....too many variables to consider. Less
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If you read the question, it said "after the meeting"
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this question seems so random? im not sure i understand how to prep for my in person interview this week after reading this lol. do you remember anything else they asked? Less
Has there been a time where you had to tell someone something they wouldn't want to hear?
3 Answers↳
Any timevyou work with the public, there will always be a time at some point when you need to tell a client something they don't want to hear. Whether it be a rule or regulation, you just need to be firm at the same time being somewhat sympathetic Less
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I told them about my experience as the finance role in an organization from my university. I was constantly having to speak with members about their overdue payments and/or probation status, which was always a tough conversation. Less
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When you work in customer service, there's always a time when you have to tell a client something they don't want to hear. It's the unpleasant part of the job, but at times needs to be done Less
Verified via video WebEx that I had no facial tatoo's
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Verified via Video WebEx that I had no facial tatoos
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So you can’t have face tattoos?
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At the time of my interview several years back, a facial tattoo during the interview was a deal breaker. A interview work around might be: poor lighting, a bit of make-up, facial hair and a low quality web camera! :) Less
We're a busy place, how do you deal with overwhelming situations and how do you deal with customers with difficulty behaviors?
3 Answers↳
Good answer
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As long as you remain humble they will get humble and if I get overwhelmed I usually try to take a deep breath release and go back at it Less
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Sometimes you have to let the patient vent, apologize then offer to see how YOU can help them!! Just be sure you keep yourself calm and they will calm down with you. The overwhelming situation will become calm. It's hard but in the long run you may not feel so overwhelmed. Less
Why do you want to work at Banfield?
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Because I want to gain experience in a veterinary practice and feel Banfield would be a great place to learn. Also, because it's a national company, if I ever decided to relocate theres the prospect of moving my job to the new location also. Less
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Do u mind sharing the hourly rate they offered to start? I'm trying to get an idea of the area Less
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I see it as an opportunity to gain experience in the Veterinary Field and I believe that with my background and education, I would be a great fit. Less
What do we do here?
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Read the website
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How long did you wait until they let you know if you got the position or not
What can you bring to the culture of the school?
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Support, understanding, compassion, creativity
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Knowledge, dedication, support, consistency
You recently moved to AZ, so are you going to be comfortable here with the heat?
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Did you accept the position?
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Not relevant to the job but yes ill be fine.
Do you think it's more important to be respected or well liked?
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Is there a difference?
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Respected