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Auto-Owners Insurance

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Auto-Owners Insurance

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Auto-Owners Insurance Reviews

Updated Nov 27, 2023

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Found 797 of over 893 reviews
3.6
61% Recommend to a Friend
Auto-Owners Insurance CEO  Jamie P. Whisnant
83% Approve of CEO

Found 796 of over 893 reviews

3.6
61%
Recommend to a Friend
83%
Approve of CEO
Auto-Owners Insurance CEO  Jamie P. Whisnant
Jamie P. Whisnant
101 Ratings

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "great benefits overall(in 88 reviews)
  • "People great and company puts family first(in 73 reviews)
  • "Pension and 401k(in 43 reviews)
  • "Incentive bonus is nice(in 28 reviews)
  • "The job security seemed solid, and they liked to promote from within.(in 28 reviews)
Cons

Ratings by Demographics

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This rating reflects the overall rating of Auto-Owners Insurance and is not affected by filters.

    1. 5.0
      Nov 17, 2023
      Claims Representative
      Former Employee
      Lansing, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture and team environment

      Cons

      The pay could be higher

      Thank you for your review! We are proud of our friendly, supportive, and inclusive environment.

      1. 3.0
        Nov 26, 2023
        Branch Claims Representative
        Current Employee, more than 1 year
        Recommend
        CEO Approval
        Business Outlook

        Pros

        1. The people...everyone at the company has always been very helpful. 2. I have never been micromanaged. My manager allows us the ability to make our own decisions.

        Cons

        I NEED AUTO OWNERS TO HEAR ME ON THIS: The workload is completely unreasonable. You have the potential to be a great company to work for but your unwillingness to properly staff will continue to contribute to turnover. It's like pulling teeth to get one additional position when we need 10. You will save money by hiring more adjusters. If I had more time to properly manage and investigate my claims, I would save enough money to pay for another adjuster's position, we would have fewer complaints, and altogether more satisfied customers. The workload is abusive, quite honestly.

        2

        Thank you for your feedback. We are sorry to hear about your concerns with the workload, and we would like to know more about this. Please email us at conversation@aoins.com so that we can look into this further.

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        1. 5.0
          Aug 23, 2023
          Manager
          Current Employee, more than 10 years
          Lansing, MI
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Fellow co-workers that are like-minded in that we're in this industry to put people's lives back together while working for a company that *for the most part* does the right thing for its policyholders agents and associates. We are a top rated insurance company and our policyholders and agents enjoy doing business with us. We also have a pension which is nice once you put the time in.

          Cons

          Salary determination is a closed door conversation that only the highest levels of leadership get to decide. Same with how many people we can hire. Salaries on the business side are on the low end and make it difficult to compete with other carriers after a while. I've heard IT salaries are better but I can't say for certain. There are few new benefits to lure good people in. We have a pension which is nice once you put the time in (5 years to become vested then wait until your retirement age to draw.) Company culture hasn't embraced national culture of immediate gratification.

          1

          Thank you for your review! We are proud to live out each of our 10 core values, including Stability and Consistency.

          1. 2.0
            Sep 4, 2023
            Underwriter
            Current Employee, more than 3 years
            Lansing, MI
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Great coworkers. Stable company. 3 days work from home.

            Cons

            The pay is terribly low. Transferring to a different department is nearly impossible, despite one of the core values being ‘opportunities for associates.” You have to ‘earn’ work from home time, even if you’ve been with the company for years. Training is all in office, despite the majority of it can be done from home. Promotions are non-existent, unless you have a certain designation(s), and making sure your numbers nearly double the company average. The ‘time in’ you have with the company does not matter when moving departments, as far as promotions and perks. Management puts more pressure on the associates that over perform to make up for the associates who under perform/slack off, creating a toxic work environment and ultimately makes us less profitable, productive, and efficient. Instead of correcting or addressing these KNOWN issues, Auto-Owners just circles around it.

            18

            Thank you for sharing your experience. We do take feedback seriously and invite you to share more about your concerns by emailing us at conversation@aoins.com.

            1. 4.0
              Nov 27, 2023
              Claims Adjuster
              Current Employee
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Wonderful coworkers Work life balance Pay is good

              Cons

              High volume workload Sometimes direction from advisors can be lacking

              Thank you for your review! We are proud to have been certified as a Great Place to Work for eight years in a row.

              1. 4.0
                Nov 25, 2023
                Soffware Developer
                Current Employee
                Lansing, MI
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Good place to work. Everyone's very nice. Cool perks

                Cons

                Genuinely the only con in my mind is the pay.

                Thank you for your feedback! We agree, our people make this a great place to work.

                1. 2.0
                  Nov 17, 2023
                  Senior Software Developer
                  Current Employee, more than 5 years
                  Lansing, MI
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Work with some really amazing people and managers. Bonuses when you get them are nice. Opportunities are available to transition career wise, but more lateral moves than up. Work life balance is good if you're lucky enough to be IT with full remote.

                  Cons

                  Pay among industry is below average, pay increases are below average, PTO is not great, company cannot retain talent. If you're not IT, remote work is slowly being clawed away.

                  4

                  Thank you for your review. We would like to know more about your concerns. Please email us at conversation@aoins.com and tell us more about this.

                  1. 4.0
                    Nov 20, 2023
                    Anonymous Employee
                    Current Employee
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    The work-life balance is highly prioritized.

                    Cons

                    The pay here is not necessarily great.

                    Thank you for your review! We value our associates as people and aim to provide a healthy work-life integration.

                    1. 1.0
                      Sep 10, 2023
                      UX Analyst
                      Current Employee, more than 3 years
                      Lansing, MI
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      It is a great team to work with, as the employees are mostly fantastic people.

                      Cons

                      This is a design immature organization. UX does not have a seat at the table and the company rushes to push out broken products by manipulation of a methodology called speed to market. Pay is not commensurate with responsibilities and demand placed on the individual UX designer. Team is micromanaged by a fellow UX Designer who isn't even the manager, who does not communicate with product teams and causes choas and disconnect while berating and degrading coworkers. Overall great way to stagnate your career in UX Design. Product teams do not allocate time for UX research. IT and Business are focused on what is the fastest and least amount of work to do, and how can they cut corners, instead of focusing on what actually matters to users. Demands and workload placed on a single designer equates to a workload for an entire team of designers. Expecting too much out of one person. Entire team is undermined by two individuals who have been with the team the longest, one who gets away with not doing their job and another who verbally abuses coworkers.

                      6

                      Thank you for your feedback. We are sorry to hear about your concerns, and we would like to know more. Please email us at conversation@aoins.com so that we can learn more about this.

                      1. 4.0
                        Oct 27, 2023
                        Associate Underwriter
                        Current Employee, more than 1 year
                        Lake Elmo, MN
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Hybrid Schedule - 2 days in office and 3 days from home. Work does not typically extend out of hours. Management was good.

                        Cons

                        High turnover, repetitive work, and a lot of time on the phone.

                        Thank you for your feedback! We appreciate you sharing your experience.

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                      Auto-Owners Insurance Reviews FAQs

                      Auto-Owners Insurance has an overall rating of 3.6 out of 5, based on over 893 reviews left anonymously by employees. 61% of employees would recommend working at Auto-Owners Insurance to a friend and 57% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Auto-Owners Insurance employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Auto-Owners Insurance. This rating has decreased by -3% over the last 12 months.

                      61% of Auto-Owners Insurance employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Auto-Owners Insurance 3.7 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Auto-Owners Insurance to be coworkers, career development, benefits and the cons to be culture, management.

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                      Quality Review Analyst

                      Did i just shoot my foot today?? I had an interview and the HR asked me whats my current salary and how much im expecting in the role im applying for. I told her im on above 50s right now and Im looking for mid 60s to 70s. She said perfect! Did I undersell my self? I have 17 yrs of experience in retail, commercial ant mortgage banking. I well prepared how to answer this question but didnt happened as planned. The HR talks so fast that i got caught off guard.

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                      Workforce Management Analyst

                      Interviewing at Goldman Sachs as a Workforce Specialist. Did the HR screening and then interviewed with direct manager + another specialist- behavioral questions/experience. Called me the next day to interview with Workforce Management Supervisor. I didn’t see much info but when I did Google I saw that it could either be a “fit” interview, or more technical. Any insight on what I might expect? 😭 Still in school and would die to just get in with GS to transition over later.

                      1
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                      Project Coordinator

                      I have applied for a Graduate Financial Planning Analyst & and I have been invited for an assessment& interview, but when I looked back on the JD I have just noticed that they ask for a 2:1 degree , but I have a 2:2 ( due to some personal issues I had 3rd year) However in my CV the I didn’t mention my grade and during the application process I wasn’t asked. What do I do now? Just let the hiring manager know about directly or mention it during the interview first thing? Whats best solution?

                      2
                      3 Comments

                      Glassdoor has 893 Auto-Owners Insurance reviews submitted anonymously by Auto-Owners Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Auto-Owners Insurance is right for you.