Found 796 of over 893 reviews
- Most Recent
- Highest Rating
- Lowest Rating
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Ratings by Demographics
This rating reflects the overall rating of Auto-Owners Insurance and is not affected by filters.
- 5.0Nov 17, 2023Claims RepresentativeFormer EmployeeLansing, MI
Great culture and team environment
The pay could be higherAuto-Owners Insurance Response6d
Thank you for your review! We are proud of our friendly, supportive, and inclusive environment.
- 3.0Nov 26, 2023Branch Claims RepresentativeCurrent Employee, more than 1 year
1. The people...everyone at the company has always been very helpful. 2. I have never been micromanaged. My manager allows us the ability to make our own decisions.
I NEED AUTO OWNERS TO HEAR ME ON THIS: The workload is completely unreasonable. You have the potential to be a great company to work for but your unwillingness to properly staff will continue to contribute to turnover. It's like pulling teeth to get one additional position when we need 10. You will save money by hiring more adjusters. If I had more time to properly manage and investigate my claims, I would save enough money to pay for another adjuster's position, we would have fewer complaints, and altogether more satisfied customers. The workload is abusive, quite honestly.2Auto-Owners Insurance Response6d
Thank you for your feedback. We are sorry to hear about your concerns with the workload, and we would like to know more about this. Please email us at email@example.com so that we can look into this further.
- 5.0Aug 23, 2023ManagerCurrent Employee, more than 10 yearsLansing, MI
Fellow co-workers that are like-minded in that we're in this industry to put people's lives back together while working for a company that *for the most part* does the right thing for its policyholders agents and associates. We are a top rated insurance company and our policyholders and agents enjoy doing business with us. We also have a pension which is nice once you put the time in.
Salary determination is a closed door conversation that only the highest levels of leadership get to decide. Same with how many people we can hire. Salaries on the business side are on the low end and make it difficult to compete with other carriers after a while. I've heard IT salaries are better but I can't say for certain. There are few new benefits to lure good people in. We have a pension which is nice once you put the time in (5 years to become vested then wait until your retirement age to draw.) Company culture hasn't embraced national culture of immediate gratification.1Auto-Owners Insurance Response4mo
Thank you for your review! We are proud to live out each of our 10 core values, including Stability and Consistency.
- 2.0Sep 4, 2023UnderwriterCurrent Employee, more than 3 yearsLansing, MI
Great coworkers. Stable company. 3 days work from home.
The pay is terribly low. Transferring to a different department is nearly impossible, despite one of the core values being ‘opportunities for associates.” You have to ‘earn’ work from home time, even if you’ve been with the company for years. Training is all in office, despite the majority of it can be done from home. Promotions are non-existent, unless you have a certain designation(s), and making sure your numbers nearly double the company average. The ‘time in’ you have with the company does not matter when moving departments, as far as promotions and perks. Management puts more pressure on the associates that over perform to make up for the associates who under perform/slack off, creating a toxic work environment and ultimately makes us less profitable, productive, and efficient. Instead of correcting or addressing these KNOWN issues, Auto-Owners just circles around it.18Auto-Owners Insurance Response3mo
Thank you for sharing your experience. We do take feedback seriously and invite you to share more about your concerns by emailing us at firstname.lastname@example.org.
- 4.0Nov 27, 2023Claims AdjusterCurrent Employee
Wonderful coworkers Work life balance Pay is good
High volume workload Sometimes direction from advisors can be lackingAuto-Owners Insurance Response6d
Thank you for your review! We are proud to have been certified as a Great Place to Work for eight years in a row.
- 4.0Nov 25, 2023Soffware DeveloperCurrent EmployeeLansing, MI
Good place to work. Everyone's very nice. Cool perks
Genuinely the only con in my mind is the pay.Auto-Owners Insurance Response6d
Thank you for your feedback! We agree, our people make this a great place to work.
- 2.0Nov 17, 2023Senior Software DeveloperCurrent Employee, more than 5 yearsLansing, MI
Work with some really amazing people and managers. Bonuses when you get them are nice. Opportunities are available to transition career wise, but more lateral moves than up. Work life balance is good if you're lucky enough to be IT with full remote.
Pay among industry is below average, pay increases are below average, PTO is not great, company cannot retain talent. If you're not IT, remote work is slowly being clawed away.4Auto-Owners Insurance Response6d
Thank you for your review. We would like to know more about your concerns. Please email us at email@example.com and tell us more about this.
- 4.0Nov 20, 2023Anonymous EmployeeCurrent Employee
The work-life balance is highly prioritized.
The pay here is not necessarily great.Auto-Owners Insurance Response6d
Thank you for your review! We value our associates as people and aim to provide a healthy work-life integration.
- 1.0Sep 10, 2023UX AnalystCurrent Employee, more than 3 yearsLansing, MI
It is a great team to work with, as the employees are mostly fantastic people.
This is a design immature organization. UX does not have a seat at the table and the company rushes to push out broken products by manipulation of a methodology called speed to market. Pay is not commensurate with responsibilities and demand placed on the individual UX designer. Team is micromanaged by a fellow UX Designer who isn't even the manager, who does not communicate with product teams and causes choas and disconnect while berating and degrading coworkers. Overall great way to stagnate your career in UX Design. Product teams do not allocate time for UX research. IT and Business are focused on what is the fastest and least amount of work to do, and how can they cut corners, instead of focusing on what actually matters to users. Demands and workload placed on a single designer equates to a workload for an entire team of designers. Expecting too much out of one person. Entire team is undermined by two individuals who have been with the team the longest, one who gets away with not doing their job and another who verbally abuses coworkers.6Auto-Owners Insurance Response3mo
Thank you for your feedback. We are sorry to hear about your concerns, and we would like to know more. Please email us at firstname.lastname@example.org so that we can learn more about this.
- 4.0Oct 27, 2023Associate UnderwriterCurrent Employee, more than 1 yearLake Elmo, MN
Hybrid Schedule - 2 days in office and 3 days from home. Work does not typically extend out of hours. Management was good.
High turnover, repetitive work, and a lot of time on the phone.Auto-Owners Insurance Response2mo
Thank you for your feedback! We appreciate you sharing your experience.
Auto-Owners Insurance Reviews FAQs
Auto-Owners Insurance has an overall rating of 3.6 out of 5, based on over 893 reviews left anonymously by employees. 61% of employees would recommend working at Auto-Owners Insurance to a friend and 57% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.
61% of Auto-Owners Insurance employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Auto-Owners Insurance 3.7 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.