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CNA

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CNA Reviews

3.8

74% would recommend to a friend

(1087 total reviews)

Chairman and Chief Executive Officer  Dino Robusto

Dino Robusto

79% approve of CEO

Ratings by category

3.9

Diversity & Inclusion

3.9

Work/Life Balance

3.8

Compensation and Benefits

3.7

Culture & Values

3.5

Senior Management

3.4

Career Opportunities

Ratings distribution

5 stars

19%

4 stars

24%

3 stars

26%

2 stars

17%

1 star

14%

What people are saying about CNA

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "CNA offers good benefits and some departments allow a decent level of work(in 109 reviews)
  • "People were great and some(in 76 reviews)
  • "Pay is good.(in 51 reviews)
  • "Good work life balance and can easily work from home occasionally.(in 50 reviews)
  • "Competitive Salary and Bonus Program(in 38 reviews)
Cons

Ratings by Demographics

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This rating reflects the overall rating of CNA and is not affected by filters.

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Found 1,087 of over 1K reviews

Updated Nov 22, 2023

    1. 5.0
      Oct 27, 2023
      Underwriting Consultant
      Current Employee, more than 1 year
      New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work life balance, great divisional and regional management, focus on employees, good benefits

      Cons

      Not many - higher workload than other carriers, but much better support from management and operations than other carriers as well

      1. 3.0
        Nov 22, 2023
        Claims Representative
        Former Employee, more than 1 year
        Lake Mary, FL
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Work from home 4 days in office one. Good benefits and salary is negotiable upon start.

        Cons

        Very tedious and repetitive. Can become over worked and overwhelmed quickly. You will burn out in this industry.

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        1. 4.0
          Nov 17, 2023
          Administrative Assistant II
          Current Employee, more than 5 years
          Chicago, IL
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Work life balance. Only 1 day in the office.

          Cons

          No pension and blindsided lay offs Not what you know sometimes but who you know

          1. 3.0
            Oct 2, 2023
            Director, Claims
            Former Employee, more than 3 years
            New York, NY
            Recommend
            CEO Approval
            Business Outlook

            Pros

            The working environment is collegial and there is a large support system in place - the "jerk" ratio, while not non-existent, is pretty low here. The base compensation is also generally fair and the benefits are good. There is a keen emphasis on employee development and many opportunities to develop and execute an employee development plan.

            Cons

            The thing you need to understand about CNA is that most (~93%) of the stock is owned by Loews Corporation and the majority of the board seats are occupied by Loews people. While this means the stock price doesn't fluctuate very much, Loews pulls a gargantuan amount of money out of the company every year. This was even moreso true during COVID when Loews's other businesses (mainly hotels) were in the toilet, so they declared a massive "special dividend" that was basically an asset redistribution away from CNA. Unfortunately, while it gets bled dry by its parent, the company has become curmudgeonly cheap. The new claim leadership is so miserly, it is impossible to get any investment, in people or otherwise, approved, because of expense ratio pressures. The present claim leadership is also very administrative, rather than technically, focused. Unfortunately technical excellence too often falls to the wayside in all the bean counting that goes on.

            7
            1. 4.0
              Oct 31, 2023
              Anonymous Employee
              Current Employee
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Overall good benefits and culture, opportunities for growth are available

              Cons

              Health insurance premiums are high, especially for a HDHCP. CNA also needs to invest more in resources to support it's employees productivity.

              1. 1.0
                Nov 19, 2023
                Anonymous Employee
                Current Employee, more than 1 year
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Pay was decent I guess?

                Cons

                Culture was absolutely, completely horrible

                1. 5.0
                  Oct 6, 2023
                  Underwriting Consulting Director
                  Current Employee
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  The company provides many opportunities for growth. Good middle management. Good bonuses and 401k match.

                  Cons

                  Top level management turnover. Pressure to hit growth goals. Support systems(rating, claims, reports, etc)

                  1. 3.0
                    Oct 18, 2023
                    Systems Engineer
                    Current Employee, more than 3 years
                    Chicago, IL
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Good Benefits, stable company, good place to learn

                    Cons

                    Old tech, politics at work, too many people join and leave

                    1
                    1. 3.0
                      Oct 18, 2023
                      Paralegal
                      Current Employee
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Benefits, flexible work schedule, and PTO

                      Cons

                      The level of advancement is poor and they are constantly restructuring

                      1
                      1. 2.0
                        Apr 3, 2023
                        Risk Consultant
                        Former Employee, more than 5 years
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Benefits are standard Genourous match to 401k total of 17% of salary with your 6% match Health insurance is your typical high deductible plan Compensation is standard bonus is okay.

                        Cons

                        The management team's behavior is concerning as they frequently fail to take responsibility for their actions, resulting in an unprofessional work environment. The company culture can sometimes feel exclusionary, with evidence of favoritism towards certain employees. Political correctness is not a priority, and the "good ol boy" atmosphere can create discomfort for some team members. In addition, the use of outdated Key Performance Indicator (KPI) systems and the promotion of individuals who lack fundamental leadership skills is alarming. Employees are unfairly reprimanded for issues outside of their control, and certain managers have adopted a leadership style that relies on intimidation tactics, rather than positive reinforcement.

                        8
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                      CNA Reviews FAQs

                      CNA has an overall rating of 3.8 out of 5, based on over 1,294 reviews left anonymously by employees. 74% of employees would recommend working at CNA to a friend and 68% have a positive outlook for the business. This rating has been stable over the past 12 months.

                      According to anonymously submitted Glassdoor reviews, CNA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at CNA. This rating has decreased by -2% over the last 12 months.

                      74% of CNA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated CNA 3.9 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at CNA to be management, career development, benefits and the cons to be senior leadership, culture.

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                      Glassdoor has 1,294 CNA reviews submitted anonymously by CNA employees. Read employee reviews and ratings on Glassdoor to decide if CNA is right for you.