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    CNA Reviews

    Updated August 17, 2017
    516 reviews

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    Full-timePart-time
    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    CNA Chairman and Chief Executive Officer Dino Robusto
    Dino Robusto
    33 Ratings

    516 Employee Reviews

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    Pros

    • I experience a drive toward inclusion of all employees and a HR department that works to provide the best work life balance it can offer (in 52 reviews)

    • good benefits, i like the team i work with (in 33 reviews)

    Cons

    • Work life balance could improve (in 22 reviews)

    • Limited flexibility to work from home (in 9 reviews)

    More Pros and Cons

    1. "Underwriter"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      Good management, great advance opportunity

      Cons

      PTO is three to four days less than competitors

    2. "Law Clerk"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at CNA part-time

      Pros

      Learned a lot of useful things

      Cons

      Everything is done under the "corporate umbrella"

      3. Join the CNA team
      See Our Latest Jobs

    3. "Full Steam Ahead"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Chicago, IL
      Current Employee - Anonymous Employee in Chicago, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at CNA full-time (More than 3 years)

      Pros

      The company is really building momentum, continously building on its improving culture, improving results, and addressing employee feedback. It's really evolving into an energetic place to work.

      Cons

      CNA has some inherent challenges as it is a larger company. It's difficult to keep folks on the same page as the rate change is accelerating. One must understand change as an opportunity to thrive in this environment.

      Advice to Management

      Change management is important here. How employees are able to deal with any inherent uncertainties that they may have will define how engaged employees remain/become. A recommendation would be to have management help employees manage through change by helping set expectations appropriatel to aid in eliminating some uncertainty that folks have.

    4. "Has good benefits, a good company to work for."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Operations Claims Technician in Chicago, IL
      Former Employee - Operations Claims Technician in Chicago, IL
      Recommends

      I worked at CNA full-time (More than 5 years)

      Pros

      Flexible, good benefits. Work home balance is positive.

      Cons

      Some departments shut down and you may get laid off if you can't qualify for another department.

    5. "Nurse"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at CNA full-time

      Pros

      Humble and caring people there

      Cons

      There weren't really any issues

      Advice to Management

      N.A

    6. "Constantly changing - mostly for the better"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Underwriting Consultant
      Current Employee - Underwriting Consultant
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at CNA full-time (More than 3 years)

      Pros

      better than average salary
      product offering is competitive
      company wants to grow and understand what it takes to do so

      Cons

      upward mobility is limited
      services and operations are below average
      health care benefits well below average

      Advice to Management

      promote from within, and do so voluntarily, not when being forced to to prevent talent from going elsewhere.

    7. "Fine not good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Chicago, IL
      Current Employee - Anonymous Employee in Chicago, IL
      Doesn't Recommend
      Positive Outlook
      Disapproves of CEO

      I have been working at CNA full-time (More than 3 years)

      Pros

      Ongoing change which is needed. People are nice for the most part. Comp and benefits are mid-range for market. Business performance is good and getting better so hope springs eternal for positive change for employee experience.

      Cons

      Corporate structure is ridiculously top heavy with needless layers of officers. Bonus is way under market unless you are an officer. Like most places, there are career opportunities if you kiss the right bottoms.

      Advice to Management

      Probably a pretty good place to be if you are a senior manager but share the wealth with the people who actually do the work. Last year CNA eliminated a lot of lower level roles and added new senior level ones. Whacky! Everyone acknowledges the structure makes it difficult to do business within and with CNA, but those in power have no incentive to change.

    8. "The environment was very fast pace but also patient at the same time."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Administrative Assistant in Darien, IL
      Former Employee - Administrative Assistant in Darien, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at CNA full-time (Less than a year)

      Pros

      Great people to work with, & very family oriented. The company has a very good health care plan & 401k. You also have the chance to work remotely from home when needed. They also have business casual on Friday's.

      Cons

      The commute from the suburbs to the city & was to long & tiring from the train station to the company.

    9. "Claims Rep/Adjuster"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Auto Claim Representative in Wyomissing, PA
      Former Employee - Auto Claim Representative in Wyomissing, PA
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at CNA full-time (More than a year)

      Pros

      Clean working environment, Office is located in nice area with restaurants and convenience stores, You'll obtain the Texas All Lines insurance adjuster's license, It'll give you great experience to move on

      Cons

      Sitting in front of a computer at a desk in a cubicle for 8+ hours a day
      Claim work load is intense - always seems to be someone on vacation (stress is high) Managers DO NOT assist in the handling of claims - they simply review what you've done and critique you (often pretentiously and condescendingly)
      My personal manager was passive aggressive and brought his personal issues to work
      You're constantly being hounded on how much production you can offer when the problem lies in their intake system and insurance policies
      They claim to support diversity, but found out firsthand that they'd rather you conform to traditional corporate monotony.

      Advice to Management

      Show that you care in developing young talent.
      Remove managers with personal vendettas and temper issues
      Remind managers that they're not superior to assisting in claim handling when volume exceeds handling capability

    10. Helpful (1)

      "Excellent Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - General Clerk II in Brea, CA
      Former Employee - General Clerk II in Brea, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at CNA (More than 10 years)

      Pros

      37.5 hour work week, friendly atmosphere, top quality co workers, good managers.

      Cons

      I worked there for a long period of time and I don't have negatives things to say. If you come to work and do your job this a great place to work

      Advice to Management

      Just keep doing what you have been doing.

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