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CNA Reviews

Updated February 21, 2018
570 reviews

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3.1
StarStarStarStarStar
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Approve of CEO
CNA Chairman and Chief Executive Officer Dino Robusto
Dino Robusto
58 Ratings

570 Employee Reviews

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Pros
  • I experience a drive toward inclusion of all employees and a HR department that works to provide the best work life balance it can offer (in 55 reviews)

  • good benefits, i like the team i work with (in 36 reviews)

Cons
More Pros and Cons

  1. "Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Dallas, TX
    Current Employee - Claims Specialist in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA full-time (More than a year)

    Pros

    Great environment, great lower management

    Cons

    Health insurance is not the best

    Advice to Management

    None


  2. "Great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, ability to progress

    Cons

    There are none - maybe flex work ours and easier shift schedules

    Advice to Management

    None

  3. "Attorney"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Attorney
    Former Employee - Attorney
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at CNA full-time (More than 10 years)

    Pros

    Salary and benefits very competitive.

    Cons

    Disconnect between senior management and lower-level employees.

    Advice to Management

    Be more transparent, especially as company needs change.


  4. Helpful (1)

    "Company on the right trajectory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Manager in Chicago, IL
    Current Employee - Claims Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA full-time (More than 3 years)

    Pros

    Culture
    Continuous improvement mindset (but not change for sake of change)
    Respect for employees
    Benefits (including "401K Plus" Plan)
    Improvements in modern workplace (workplace flexibility, dress code, diversity and inclusion)

    Cons

    Systems need modernization (in the works)

    Advice to Management

    Continue to bring the energy and challenging status quo
    Prioritize investment in modernization of systems infrastructure


  5. "Outdated company needs lots of improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CNA full-time (More than 3 years)

    Pros

    401k match, decent schedule, try to build company culture

    Cons

    No training and development, extremely outdated systems and product. Systems shut down constantly on day to day basis. Policies in place do not accurately monitor your performance. Management does not care about lower level employee satisfaction. Policies put in place to combat reckless behavior actually rewards that same behavior. Overall the company is cheap, they don't invest in the improvement of the business as a whole.

    Advice to Management

    Develop a training manual with a table of contents and numbers so new employees can actually refer to needed info quickly. Take action and actually monitor employee work after they've had extensive training. Do follow up training instead of pointless meetings that has nothing to do with our development as a group to help improve the work that's done on accounts. In turn customers will benefit


  6. Helpful (1)

    "Policy Support Rep. SME"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CNA full-time

    Pros

    Wonderful place to work. The company really looks out for their employees. The company takes the time to develop their employees by giving them the tools they need to advance themselves.

    Cons

    There is nothing I can say negative about CNA. It is a wonderful place to work.


  7. "Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Secretary in Oakland, CA
    Current Employee - Legal Secretary in Oakland, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CNA full-time (More than 5 years)

    Pros

    Not much work; very easy job

    Cons

    Company going downhill; job security poor

    Advice to Management

    Pay market rate

  8. "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in Chicago, IL
    Current Employee - Underwriter in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at CNA full-time (More than 3 years)

    Pros

    Flexible work schedule, understanding managers

    Cons

    Salary is below average and don't take care of their best employees


  9. "Underwriting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CNA full-time (More than 5 years)

    Pros

    Placed in a good position for another company to buy them out

    Cons

    Gender and Age discrimination. Senior management in Underwriting likes to see people fight with them when it should be collaborative. Management prior to 2016 are pushed aside for egotists. Relationships with distribution headed south. No regard for hard work with no training and well below staffed.

    Advice to Management

    None. They would not listen so why bother.


  10. "Account manager"

    StarStarStarStarStar
    Former Employee - Account Manager in Chicago, IL
    Former Employee - Account Manager in Chicago, IL

    I worked at CNA full-time (More than 10 years)

    Pros

    Fair treatment, pay and opportunity.

    Cons

    Corporate focus on doing business on a company to company basis, at the detriment of handling individual accounts.

    Advice to Management

    Be fair, be honest.


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