CNA Reviews | Glassdoor

CNA Reviews

Updated December 7, 2018
611 reviews

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3.1
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CNA Chairman and Chief Executive Officer Dino Robusto
Dino Robusto
67 Ratings

Employee Reviews

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  1. Featured Review

    Helpful (6)

    "Excellent culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Underwriter in Dallas, TX
    Current Employee - Senior Underwriter in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA full-time (More than 5 years)

    Pros

    if you work hard and perform you will be awarded. good culture . They are focusing on the right things: diversity, inclusion, people, customers.

    Cons

    IT issues.

    Advice to Management

    Keep focusing on diversity and inclusion


  2. "Very good experience until IT was outsourced."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Datanase Analyst in Chicago, IL
    Former Employee - Senior Datanase Analyst in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CNA full-time (More than 8 years)

    Pros

    Great people and culture. Work life bslance

    Cons

    Outsourcing of IT. Too much emphasis put on ideas from consulting firms.

    Advice to Management

    Realize all employees are not cookie cutter created and embrace/promote skilled resources.

  3. Helpful (6)

    "IT Director"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Director in Chicago, IL
    Former Employee - IT Director in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CNA full-time (More than 8 years)

    Pros

    Excellent 401k plan and matching company %.

    Cons

    No support for employees. Talks about diversity and inclusion and the only change were to be able to wear jeans on Friday.

    Constant layoffs. Leadership has not provided any direction. A number of leaders lack personality or empathy and have been known to actually holler at there employees.

    Also, it is very difficult to attend seminars for additional training and exposure to new technology or receive college tuition.

    Advice to Management

    Get to know your resources. You have lost a number of great employees due to ineffective management.


  4. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriting Specialist in Seattle, WA
    Current Employee - Underwriting Specialist in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA full-time (More than 3 years)

    Pros

    Flexible work schedules, supportive management, good pay...everything needed for a well balanced work-life.

    Cons

    No branch on an island with servers bringing mai-tais to my beach based office?? Seriously though, all work has challenges, but if you have support, they work themselves out.

    Advice to Management

    keep up the good work.


  5. "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Dallas, TX
    Current Employee - Claims Adjuster in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CNA full-time (More than 10 years)

    Pros

    Coworkers are great at CNA

    Cons

    Excessive work load and redundant inefficient work flow processes.

    Advice to Management

    Invest in personnel in claims dept if you truly want to provide excellent customer service.


  6. Helpful (1)

    "IT Leaders are not professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director IT in Chicago, IL
    Former Employee - Director IT in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at CNA full-time (More than 3 years)

    Pros

    New office in Chicago is nice.

    Cons

    Lots of good talent is leaving. IT has very old legacy applications and they are constantly choosing new outsourcers. No investment in people and systems. Morale is super low due to IT leaders who are more concerned about themselves. Poor culture.

    Advice to Management

    There is a reason great talent and people are leaving besides the ones you decided are mediocre and let go based on subjective analysis and perceptions. Learn to lead especially in IT.


  7. Helpful (2)

    "Specialty Claims Unit is a Disaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CNA full-time (More than 5 years)

    Pros

    Great people working very hard to overcome the lack of vision in management.

    Cons

    Management in specialty claims is consumed with trying to mandate uniform claims handling and cost savings. Unfortunately, upper management is not interested in hearing from those that are in the trenches and actually do the work. They have implemented several requirements that do nothing but bog down the few claims people that have not yet left. Because people have left and management has been unable to replace them fast enough, those that are left are forced to handle larger loads. That plus the newly implemented job requirements have made it all but impossible to meet expectations. This is a disaster in the making as it will only accelerate the loss of very seasoned and experienced staff, leaving new hires to try to navigate a miserable landscape. Good luck with that.

    Advice to Management

    Back off and stop micromanaging your staff. Hire great people (if they are foolish enough to come on board) and then get the heck out of their way and let them do the job you hired them to do. Management has nothing but misery to offer in their unnecessary requirements and mandated busywork. You complicate an already difficult job. Cost control is important, yes, but it is a cost of doing business. What you are mandating makes for stressed and unhappy people.

  8. "Director of Strategic Planning and Analysis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Planning, Director in Chicago, IL
    Former Employee - Strategic Planning, Director in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CNA full-time (Less than a year)

    Pros

    Dynamic Environment, very smart colleagues, mission oriented. Had a gorgeous onsite world class gym, employees encouraged to use. Close to downtown Chicago landmarks, parks and shopping.

    Cons

    Areas are very siloed, hard to get information or make friends. Somewhat hierarchical, rigid culture.

    Advice to Management

    Morale, productivity and retention will improve with a more open, socially encouraging environment. Keep up the townhall meetings!


  9. Helpful (1)

    "Well compensated for cleaning up outsourced IT's mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CNA full-time

    Pros

    Generous salary and PTO, somewhat flexible work arrangements. A vast majority of coworkers are friendly and talented.

    Cons

    IT is outsourced beyond belief and it causes major headaches for the skeleton crew left to man the ship. When people leave, they aren't replaced and their duties get dumped onto those still around. Multiple complaints over years about an employee to HR and nothing is ever done. No clear promotion ladder.

    Advice to Management

    Maybe everyone leaving over the last few months is a sign you should change things up?


  10. Helpful (1)

    "new york, ny office"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CNA full-time

    Pros

    good people and work/life balance.

    Cons

    lots of organizational shifts = stressful work environment at times