CNA Reviews | Glassdoor

CNA Reviews

Updated August 17, 2017
516 reviews

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3.2
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CNA Chairman and Chief Executive Officer Dino Robusto
Dino Robusto
33 Ratings

516 Employee Reviews

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Pros
  • I experience a drive toward inclusion of all employees and a HR department that works to provide the best work life balance it can offer (in 52 reviews)

  • good benefits, i like the team i work with (in 33 reviews)

Cons
  • Work life balance could improve (in 22 reviews)

  • Limited flexibility to work from home (in 9 reviews)

More Pros and Cons

  1. "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good management, great advance opportunity

    Cons

    PTO is three to four days less than competitors


  2. "Law Clerk"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA part-time

    Pros

    Learned a lot of useful things

    Cons

    Everything is done under the "corporate umbrella"

  3. "Full Steam Ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA full-time (More than 3 years)

    Pros

    The company is really building momentum, continously building on its improving culture, improving results, and addressing employee feedback. It's really evolving into an energetic place to work.

    Cons

    CNA has some inherent challenges as it is a larger company. It's difficult to keep folks on the same page as the rate change is accelerating. One must understand change as an opportunity to thrive in this environment.

    Advice to Management

    Change management is important here. How employees are able to deal with any inherent uncertainties that they may have will define how engaged employees remain/become. A recommendation would be to have management help employees manage through change by helping set expectations appropriatel to aid in eliminating some uncertainty that folks have.


  4. "Has good benefits, a good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Claims Technician in Chicago, IL
    Former Employee - Operations Claims Technician in Chicago, IL
    Recommends

    I worked at CNA full-time (More than 5 years)

    Pros

    Flexible, good benefits. Work home balance is positive.

    Cons

    Some departments shut down and you may get laid off if you can't qualify for another department.


  5. "Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at CNA full-time

    Pros

    Humble and caring people there

    Cons

    There weren't really any issues

    Advice to Management

    N.A


  6. "Constantly changing - mostly for the better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriting Consultant
    Current Employee - Underwriting Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CNA full-time (More than 3 years)

    Pros

    better than average salary
    product offering is competitive
    company wants to grow and understand what it takes to do so

    Cons

    upward mobility is limited
    services and operations are below average
    health care benefits well below average

    Advice to Management

    promote from within, and do so voluntarily, not when being forced to to prevent talent from going elsewhere.


  7. "Fine not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at CNA full-time (More than 3 years)

    Pros

    Ongoing change which is needed. People are nice for the most part. Comp and benefits are mid-range for market. Business performance is good and getting better so hope springs eternal for positive change for employee experience.

    Cons

    Corporate structure is ridiculously top heavy with needless layers of officers. Bonus is way under market unless you are an officer. Like most places, there are career opportunities if you kiss the right bottoms.

    Advice to Management

    Probably a pretty good place to be if you are a senior manager but share the wealth with the people who actually do the work. Last year CNA eliminated a lot of lower level roles and added new senior level ones. Whacky! Everyone acknowledges the structure makes it difficult to do business within and with CNA, but those in power have no incentive to change.

  8. "The environment was very fast pace but also patient at the same time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Darien, IL
    Former Employee - Administrative Assistant in Darien, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CNA full-time (Less than a year)

    Pros

    Great people to work with, & very family oriented. The company has a very good health care plan & 401k. You also have the chance to work remotely from home when needed. They also have business casual on Friday's.

    Cons

    The commute from the suburbs to the city & was to long & tiring from the train station to the company.


  9. "Claims Rep/Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auto Claim Representative in Wyomissing, PA
    Former Employee - Auto Claim Representative in Wyomissing, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CNA full-time (More than a year)

    Pros

    Clean working environment, Office is located in nice area with restaurants and convenience stores, You'll obtain the Texas All Lines insurance adjuster's license, It'll give you great experience to move on

    Cons

    Sitting in front of a computer at a desk in a cubicle for 8+ hours a day
    Claim work load is intense - always seems to be someone on vacation (stress is high) Managers DO NOT assist in the handling of claims - they simply review what you've done and critique you (often pretentiously and condescendingly)
    My personal manager was passive aggressive and brought his personal issues to work
    You're constantly being hounded on how much production you can offer when the problem lies in their intake system and insurance policies
    They claim to support diversity, but found out firsthand that they'd rather you conform to traditional corporate monotony.

    Advice to Management

    Show that you care in developing young talent.
    Remove managers with personal vendettas and temper issues
    Remind managers that they're not superior to assisting in claim handling when volume exceeds handling capability


  10. Helpful (1)

    "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Clerk II in Brea, CA
    Former Employee - General Clerk II in Brea, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CNA (More than 10 years)

    Pros

    37.5 hour work week, friendly atmosphere, top quality co workers, good managers.

    Cons

    I worked there for a long period of time and I don't have negatives things to say. If you come to work and do your job this a great place to work

    Advice to Management

    Just keep doing what you have been doing.


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