CNA Reviews
74% would recommend to a friend
(1087 total reviews)
Dino Robusto
79% approve of CEO
What people are saying about CNA
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Things can seem a bit chaotic at times and poor management makes it more difficult to endure" (in 77 reviews)
- "HR and Senior leadership are intent on writing up people rather than coaching them." (in 31 reviews)
Ratings by Demographics
This rating reflects the overall rating of CNA and is not affected by filters.
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Found 1,087 of over 1K reviews
Updated Nov 22, 2023
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- 5.0Oct 27, 2023Underwriting ConsultantCurrent Employee, more than 1 yearNew York, NY
Pros
Great work life balance, great divisional and regional management, focus on employees, good benefits
Cons
Not many - higher workload than other carriers, but much better support from management and operations than other carriers as well
- 3.0Nov 22, 2023Claims RepresentativeFormer Employee, more than 1 yearLake Mary, FL
Pros
Work from home 4 days in office one. Good benefits and salary is negotiable upon start.
Cons
Very tedious and repetitive. Can become over worked and overwhelmed quickly. You will burn out in this industry.
- 4.0Nov 17, 2023Administrative Assistant IICurrent Employee, more than 5 yearsChicago, IL
Pros
Work life balance. Only 1 day in the office.
Cons
No pension and blindsided lay offs Not what you know sometimes but who you know
- 3.0Oct 2, 2023Director, ClaimsFormer Employee, more than 3 yearsNew York, NY
Pros
The working environment is collegial and there is a large support system in place - the "jerk" ratio, while not non-existent, is pretty low here. The base compensation is also generally fair and the benefits are good. There is a keen emphasis on employee development and many opportunities to develop and execute an employee development plan.
Cons
The thing you need to understand about CNA is that most (~93%) of the stock is owned by Loews Corporation and the majority of the board seats are occupied by Loews people. While this means the stock price doesn't fluctuate very much, Loews pulls a gargantuan amount of money out of the company every year. This was even moreso true during COVID when Loews's other businesses (mainly hotels) were in the toilet, so they declared a massive "special dividend" that was basically an asset redistribution away from CNA. Unfortunately, while it gets bled dry by its parent, the company has become curmudgeonly cheap. The new claim leadership is so miserly, it is impossible to get any investment, in people or otherwise, approved, because of expense ratio pressures. The present claim leadership is also very administrative, rather than technically, focused. Unfortunately technical excellence too often falls to the wayside in all the bean counting that goes on.
7 - 4.0Oct 31, 2023Anonymous EmployeeCurrent Employee
Pros
Overall good benefits and culture, opportunities for growth are available
Cons
Health insurance premiums are high, especially for a HDHCP. CNA also needs to invest more in resources to support it's employees productivity.
- 1.0Nov 19, 2023Anonymous EmployeeCurrent Employee, more than 1 year
Pros
Pay was decent I guess?
Cons
Culture was absolutely, completely horrible
- 5.0Oct 6, 2023Underwriting Consulting DirectorCurrent Employee
Pros
The company provides many opportunities for growth. Good middle management. Good bonuses and 401k match.
Cons
Top level management turnover. Pressure to hit growth goals. Support systems(rating, claims, reports, etc)
- 3.0Oct 18, 2023Systems EngineerCurrent Employee, more than 3 yearsChicago, IL
Pros
Good Benefits, stable company, good place to learn
Cons
Old tech, politics at work, too many people join and leave
1 - 3.0Oct 18, 2023ParalegalCurrent Employee
Pros
Benefits, flexible work schedule, and PTO
Cons
The level of advancement is poor and they are constantly restructuring
1 - 2.0Apr 3, 2023Risk ConsultantFormer Employee, more than 5 years
Pros
Benefits are standard Genourous match to 401k total of 17% of salary with your 6% match Health insurance is your typical high deductible plan Compensation is standard bonus is okay.
Cons
The management team's behavior is concerning as they frequently fail to take responsibility for their actions, resulting in an unprofessional work environment. The company culture can sometimes feel exclusionary, with evidence of favoritism towards certain employees. Political correctness is not a priority, and the "good ol boy" atmosphere can create discomfort for some team members. In addition, the use of outdated Key Performance Indicator (KPI) systems and the promotion of individuals who lack fundamental leadership skills is alarming. Employees are unfairly reprimanded for issues outside of their control, and certain managers have adopted a leadership style that relies on intimidation tactics, rather than positive reinforcement.
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CNA Reviews FAQs
CNA has an overall rating of 3.8 out of 5, based on over 1,294 reviews left anonymously by employees. 74% of employees would recommend working at CNA to a friend and 68% have a positive outlook for the business. This rating has been stable over the past 12 months.
74% of CNA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated CNA 3.9 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at CNA to be management, career development, benefits and the cons to be senior leadership, culture.
