CNA Reviews | Glassdoor

CNA Reviews

Updated August 14, 2018
597 reviews

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3.1
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CNA Chairman and Chief Executive Officer Dino Robusto
Dino Robusto
63 Ratings

597 Employee Reviews

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Pros
  • "I experience a drive toward inclusion of all employees and a HR department that works to provide the best work life balance it can offer" (in 55 reviews)

  • "good benefits, i like the team i work with" (in 36 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Excellent culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Underwriter in Dallas, TX
    Current Employee - Senior Underwriter in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA full-time (More than 5 years)

    Pros

    if you work hard and perform you will be awarded. good culture . They are focusing on the right things: diversity, inclusion, people, customers.

    Cons

    IT issues.

    Advice to Management

    Keep focusing on diversity and inclusion


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lake Mary, FL
    Former Employee - Customer Service Representative in Lake Mary, FL

    I worked at CNA full-time (More than a year)

    Pros

    Benefits
    Schedule
    Management
    Pay
    401k Environment Friendly staff

    Cons

    None
    Systems outdated
    Quality was a little strict

  3. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA full-time

    Pros

    Employee benefits, culture, community involvement, building location

    Cons

    Constant change in management, lack of role clarity, deficient project funding, shifting priorities, silos


  4. "Senior Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at CNA full-time

    Pros

    New HQ, work from home availability,

    Cons

    teams are too lean, constant turnover


  5. "Law"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at CNA (More than 10 years)

    Pros

    Hard work expected & given easily

    Cons

    Advancement is political & difficult

    Advice to Management

    Won’t make a difference at all.


  6. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CNA full-time

    Pros

    Work from home, PTO, Career advancement

    Cons

    Outsourcing of work to India


  7. "Great experience turned to complete nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at CNA full-time (More than 5 years)

    Pros

    - Pay for my field very competitive.
    - Flexibility with remote work if circumstances dictate.
    - Benefit package (401k match, PTO buy)

    Cons

    - "Continuous learning" is preached, but only on the job. If I wanted to take actual classes to advance my skills at a university, it wasn't supported.
    - Unclear goals, moving targets after team layoff and reorganization. Lack of focus and strategy.
    - Lack of professionalism/respect from upper management.

    Advice to Management

    Pay attention to your team's temperature. The new AVP of our group wanted creativity and professionalism, but expected us to "fall in line" and do things her way.

  8. Helpful (1)

    "A company that's forever in a management change cycle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Chicago, IL
    Current Employee - Senior Business Analyst in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CNA full-time (More than 3 years)

    Pros

    Good compensation, Director level and below are great people to work with, large company with room to have a breadth of exposure to different areas within insurance

    Cons

    To get anything of substance done, you need to be able to navigate and convince the bureaucracy at the top to agree to your course of action which is tough considering top level management turnover; heavy focus on cost instead of value; corporate strategy: reduce and minimize expense ratio by any means necessary; upper level management does a poor job of framing corporate strategic platitudes as meaningful and exciting to lower level employees: "keep your head down, focus on your work, and don't worry about the future"

    Advice to Management

    Pick a strategy and run with it: econ 101 platitudes of reducing expenses and increasing revenues is not a highly motivating vision. Provide substance that details goals providing purpose to all employees, from those how generate revenue to those in the 'back office'


  9. "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Pittsburgh, PA
    Former Employee - Claims Adjuster in Pittsburgh, PA
    Recommends

    I worked at CNA full-time (More than 5 years)

    Pros

    Great company when I started in 1993 Pittsburgh branch-then they bought Continental Insurance and things seemed to get weird. Last year for me was 1996.

    Cons

    Insurance is regimented and carriers have the same mindset-in one sense it’s good because you know what to expect-in another sense it’s kind of discouraging-creativity is not really encouraged. Maybe Chicago home office is better and 1993 was a long time ago.

    Advice to Management

    The Pittsburgh office had a great mgt team


  10. "Making a lot of progress"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at CNA full-time

    Pros

    Huge focus on talent right now

    Cons

    At the end of the day, it’s still an insurance company

    Advice to Management

    Keep focusing on becoming a place that young talent wants to work


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