CNA Reviews | Glassdoor

CNA Reviews

Updated October 15, 2018
605 reviews

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3.2
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CNA Chairman and Chief Executive Officer Dino Robusto
Dino Robusto
64 Ratings

605 Employee Reviews

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Pros
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More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Excellent culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Underwriter in Dallas, TX
    Current Employee - Senior Underwriter in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA full-time (More than 5 years)

    Pros

    if you work hard and perform you will be awarded. good culture . They are focusing on the right things: diversity, inclusion, people, customers.

    Cons

    IT issues.

    Advice to Management

    Keep focusing on diversity and inclusion


  2. Helpful (2)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lake Mary, FL
    Former Employee - Customer Service Representative in Lake Mary, FL

    I worked at CNA full-time (More than a year)

    Pros

    Benefits
    Schedule
    Management
    Pay
    401k Environment Friendly staff

    Cons

    None
    Systems outdated
    Quality was a little strict

  3. "Director of Strategic Planning and Analysis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Planning, Director in Chicago, IL
    Former Employee - Strategic Planning, Director in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CNA full-time (Less than a year)

    Pros

    Dynamic Environment, very smart colleagues, mission oriented. Had a gorgeous onsite world class gym, employees encouraged to use. Close to downtown Chicago landmarks, parks and shopping.

    Cons

    Areas are very siloed, hard to get information or make friends. Somewhat hierarchical, rigid culture.

    Advice to Management

    Morale, productivity and retention will improve with a more open, socially encouraging environment. Keep up the townhall meetings!


  4. Helpful (1)

    "new york, ny office"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CNA full-time

    Pros

    good people and work/life balance.

    Cons

    lots of organizational shifts = stressful work environment at times


  5. "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CNA full-time

    Pros

    good salary ranges compared in the market value

    Cons

    culture, management, instability, working environment, benefits


  6. Helpful (1)

    "Decent employer. Stale. Slow moving. Not generous."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook

    I have been working at CNA full-time

    Pros

    It is possible to be treated like an adult here, unlike the culture at other carriers.

    Cons

    Compensation unimpressive, except for the 401k benefits (which take 5 years to vest). The people that didn't make the cut at Chubb post-merger are taking over, so it's Game of Thrones right now and the culture is going sour.

    Advice to Management

    Increase pay or there's no reason for me to stick around as the Chubb takeover chews up and spits out the management that had my back.


  7. "Change can be good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Middle Management in Philadelphia, PA
    Former Employee - Middle Management in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CNA (More than 10 years)

    Pros

    CNA is willing to train and develop entry and junior level associates which is unusual for many insurance companies. Also the management team is newer and dedicated to changing the company culture.

    Cons

    With many and constant waves of change to process, prospective employees should be prepared for some career turbulence. The company pays well.

    Advice to Management

    Longer tenured employees have much to offer and should not be discounted. You don’t have to be from some place to have a good idea.

  8. "Analysts"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA full-time

    Pros

    Good overall benefits provided to employees

    Cons

    Many changes that continue on and on


  9. "Operations Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Intern in Orlando, FL
    Former Employee - Operations Intern in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CNA full-time (Less than a year)

    Pros

    Great support from staff and mentoring to advance career.

    Cons

    Didn't like coworkers and felt let down by lack of future employment opportunities.

    Advice to Management

    Be more proactive in correcting employee behavior.


  10. Helpful (2)

    "Changing IT Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CNA full-time (More than a year)

    Pros

    The people you meet at CNA were top notch. Most you meet are smart and on their game.

    Cons

    It is a consensus driven environment where no one wants to make a decision in fear of getting punishment for making a mistake. Also, most of those people you meet at CNA have been laid off.
    It is clear to me that CNA is not investing in transformation, but rather they are doing their best to just stay above water. This is why no one will ever remember CNA or know what it is that they do despite the landmark buildings or "outreach".
     All their reporting looks great because they have laid off entire departments in the last year.

    Advice to Management

    Stop micromanaging people and overworking when you obviously value your bottom line vs your people.


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