Cars.com Reviews | Glassdoor

Cars.com Reviews

Updated March 25, 2019
409 reviews

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3.2
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Cars.com CEO & President Alex Vetter
Alex Vetter
198 Ratings

Employee Reviews

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Pros
  • "Good work/life balance and the majority of employees genuinely care" (in 93 reviews)

  • "Coworkers; Parties; Laptop; Work from home; Perks" (in 26 reviews)

Cons
  • "Work life balance will not be a pro until three weeks paid vacation is standard, Cars only starts with two weeks" (in 10 reviews)

  • "Going down fast - low pay and no room for advancement" (in 17 reviews)

More Pros and Cons

  1. "Great Place to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cars.com full-time (More than 3 years)

    Pros

    I've been at the company for years, and yes there is change, however it also creates an opportunity to jump in different projects and learn new skills. Benefits remain good. Nice office. Friendly atmosphere.

    Cons

    Change, depending on your perspective.

    Advice to Management

    Keep the lines of communication open to ensure employees we are heading in the right direction.

    Cars.com Response

    Mar 25, 2019 – Cars Representative

    It’s great to hear that you’re enjoying your time at Cars.com and taking advantage of all the growth opportunity there is here. We hear you and will continue to work on being as transparent and clear... More


  2. Helpful (1)

    "A great company going through a lot of change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal in Chicago, IL
    Current Employee - Personal in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cars.com full-time (More than 3 years)

    Pros

    This is a great company at heart with very talented and supportive associates. There is a lot of opportunity and room to grow for those who are hungry for the challenge. Difficult decisions are being made right now as we prepare ourselves for the future. It’s not easy seeing your friends being let go and I don’t like it, I do respect the company and how they take care of those employees who have been impacted by recent restructuring, I know other companies who wouldn’t be as supportive. Cars is preparing itself for strength in the coming years and a lot of opportunity exists for those who will be part of it.

    Cons

    The company is going through a lot of change right now which is creating a lot of stress and anxiety. Seeing friends depart the organization as part of restructuring is difficult creating a somber mood which takes time to reverse.

    Advice to Management

    Support your associates during these challenging times, there can never be too much of it.

    Cars.com Response

    Mar 25, 2019 – Cars Representative

    Our employees are the heart and soul of our business and we are very grateful for each and every one of you. As a tech company in a highly competitive industry, we must constantly evolve to outpace... More

  3. "Base Salary plus commission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Digital Media Consultant in San Francisco, CA
    Current Employee - Senior Digital Media Consultant in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cars.com full-time (More than a year)

    Pros

    Good People, amazing quality of life. Good Base and commission if you are hungry to sell.

    Cons

    Old product, dealing with dealer clients. Hard to measure! Constant changes in vision and company initiatives.

    Advice to Management

    None

    Cars.com Response

    Mar 25, 2019 – Cars Representative

    Thank you for this valuable feedback. It’s great to hear that you’re enjoying your time here. We agree, our people and our benefits and compensation packages are outstanding.

    Technology is a... More


  4. Helpful (2)

    "gone are the good days"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Chicago, IL
    Current Employee - Director in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cars.com full-time (More than 8 years)

    Pros

    co-workers are smart and work hard

    Cons

    too many reorgs; cut more workers; top heavy, non-contributing vp, management-level people, abrupt changes, focused on time-consuming useless tasks, goals always changing

    Advice to Management

    like theyd listen, they dont even answer question straight-up, hide everything until last minute

    Cars.com Response

    Mar 25, 2019 – Cars Representative

    Our employees are the heart and soul of our business, so we are very sorry to hear that your experience has not been what you expected.

    As a tech company in a highly competitive industry, we must... More


  5. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineering Manager in Chicago, IL
    Current Employee - Senior Software Engineering Manager in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Cars.com full-time (More than a year)

    Pros

    Talented people and latest tech

    Cons

    Felt like upper management disconnected

    Cars.com Response

    Mar 25, 2019 – Cars Representative

    Thank you for your valuable feedback and for choosing to bring your talents to Cars.com.


  6. "Wonderful culture and great opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cars.com full-time (More than 3 years)

    Pros

    Commissions, benefits, support, growth, opportunity, travel

    Cons

    I cannot think of anything I dont like about Cars.com

    Cars.com Response

    Mar 25, 2019 – Cars Representative

    This is awesome to hear! We agree and thank you for bringing your talents to Cars.com.


  7. "Good people to guide you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Chicago, IL
    Current Employee - Software Engineer in Chicago, IL
    Recommends
    Approves of CEO

    I have been working at Cars.com full-time (More than 3 years)

    Pros

    People around you are good to guide you and help you out if you get stuck.

    Cons

    Sometimes product delivery gets stressful.

    Cars.com Response

    Feb 21, 2019 – Cars Representative

    Our people are awesome - we totally agree! Thank you for sharing your feedback with us.

  8. Helpful (22)

    "Sad to Say it's (almost) All True"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Amazing people to work with. Benefits are good. The brand and product are also top notch.

    Cons

    Most of what you read in previous posts is true. Senior leadership is caught up in themselves and their own infighting. The major issues stem from the fact that there was no tangible vision or strategy in place for several years. Things could change with the new Chief Strategy Officer, but only time will tell.

    There is a lot of lip service about developing employees, but that is impossible when people are cut or leave and never get replaced. No one has time to do their job let alone take time out to improve much needed skills. The HR team (I'm sorry, PXT) makes promises they can't keep and when they do get something done it suddenly becomes urgent for everyone else. Quit hiding behind "agile" and say we don't know how to pivot.

    Cars used to have a relaxed atmosphere where passionate people came together to do great work and have fun. Now the general atmosphere is cloaked in fear an unease about the future. They are chipping away at the workforce to the point that it has become an inside joke. "Oh look, the leaders are in hush hush meetings with PXT again. Time for the next round of layoffs." You are not very sneaky.

    Advice to Management

    Get over yourselves and figure out how to work together and inspire people to follow you. Stop getting involved in the day to day work and focus on driving strategy. Stop acting like you have a bunch of robots working for you that only believe what you tell them. You need to realize that you hire highly intelligent people that can EASILY read between the lines.

    Cars.com Response

    Feb 21, 2019 – Cars Representative

    We love our people too, so it’s unfortunate to learn that your time at Cars.com wasn’t everything we’d hoped it be. The CARS team is confident that our future is bright, and we have a clear strategy... More


  9. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Media Consultant
    Former Employee - Digital Media Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cars.com full-time (More than 3 years)

    Pros

    Flexibility, freedom, great leadership, team environment

    Cons

    Limited territory, outdated platform, competition was more aggressive and cutting edge

    Advice to Management

    Stay in pace with competition, update platform

    Cars.com Response

    Feb 21, 2019 – Cars Representative

    It’s great to hear that you enjoyed your time here. Technology is a driving force at Cars.com that will continue to fuel our growth. We are currently modernizing our platform and increasing... More


  10. "Went downhill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cars.com full-time (More than 3 years)

    Pros

    Work from home, good benefits.

    Cons

    limited growth if you don't live in Chicago

    Cars.com Response

    Mar 25, 2019 – Cars Representative

    It’s unfortunate to learn that your time at Cars.com hasn’t been everything we’d hoped it be. Our employees’ career growth is important to us and not something we take lightly. We appreciate you... More