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Cars.com Reviews

Updated Nov 28, 2022

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Found 557 of over 579 reviews
4.3
83% Recommend to a Friend
Cars.com CEO & President Alex Vetter
91% Approve of CEO

Found 557 of over 579 reviews

4.3
83%
Recommend to a Friend
91%
Approve of CEO
Cars.com CEO & President Alex Vetter
Alex Vetter
277 Ratings

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Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Top Review Highlights by Sentiment

Pros
  • "It helps that my team in my area were great people to work with including the manager.(in 69 reviews)
  • "Great work life balance and can be rewarding if you seek out opportunity(in 57 reviews)
  • "great culture and easy going atmosphere....work hard..play harder!(in 49 reviews)
  • "Benefits are good(in 36 reviews)
  • "Fun Environment, flexible (work from home).(in 21 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Cars.com and is not affected by filters.

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  1. 5.0
    Former Employee, more than 1 year

    Great

    Nov 17, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company. Plenty of growth opportunities.

    Cons

    Lots of work but good company

    Be the first to find this review helpful
  2. 4.0
    Current Employee

    Great Company, Nice Team

    Nov 28, 2022 - Customer Success Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Realistic expectations for employees' work load. Supportive managers who encourage your personal development.

    Cons

    WOrk from home. Can be challenging when you live in 1,000 sq foot apartment. Work is boring, low impact. Hard to see results of your work as CSM. New initiatives and projects monthly. Unclear expectations for performance across various teams.

    Be the first to find this review helpful
  3. Join the Cars.com team
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  4. 4.0
    Current Employee, more than 5 years

    Good culture, lots of hats

    Oct 11, 2022 - Account Executive in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people to work with, strong product market fit

    Cons

    Wear lots of hats basically doing 3 peoples jobs at one time, not a ton of room to grow

    1 person found this review helpful
  5. 4.0
    Current Employee, more than 1 year

    Solid Employeer

    Oct 4, 2022 - Customer Support Specialist in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Cars.com Customer Support is a solid place to work. The insurance benefits and PTO right out of the gate are better than my previous employees. Cars has also added 2 free mental health days for employees as well this year.

    Cons

    Base pay for a Support Specialist is only 38,000. I know this is usually an entry level position but due to the lower pay, it results in a higher turnover. I’ve seen countless employees come and go, usually moving to a different role within the company because Support’s pay is lower than any other role. For a company that has bought out Accu-Trade and Credit IQ in the last year, they can more than afford to raise the salary for all of their support staff.

    Continue reading
    1 person found this review helpful
  6. 5.0
    Current Employee, more than 10 years

    At the end of the day they do care

    Sep 19, 2022 - Sales Leadership in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    People First Great Product Strong Leadership

    Cons

    Over All Package Moving very fast

    Continue reading
    Be the first to find this review helpful
  7. 3.0
    Former Employee, more than 8 years

    Your manager will make or break you

    Sep 28, 2022 - Business Development Manager in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay was okay. Lots of PTO. Okay office space. Co-workers were mostly nice. Free coffee.

    Cons

    Management makes nonsensical decisions without explanation. Well, they do promote their family and their friends, so that makes a modicum of sense. Hard work is not rewarded. Intelligence is not rewarded. Being someone's brother/sister/husband/wife *IS* rewarded. Get in, get your experience, and get out.

    Continue reading
    2 people found this review helpful
  8. 5.0
    Current Employee, more than 5 years

    Great place for growth

    Sep 14, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Training programs for non-managers to gain leadership experience Emphasis and focus on DEI Remote first environment

    Cons

    nothing noteworthy comes to mind

    Be the first to find this review helpful
  9. 3.0
    Current Employee, more than 1 year

    Not great, not bad

    Sep 12, 2022 - Sales Planning Analyst in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible hours, and a very laid-back work environment.

    Cons

    Little to no innovation happening, resulting in a lot of antiquated processes and products. This was clearly a major impact on the business, there a few different rounds of layoffs (outside of the pandemic) during my time there.

    1 person found this review helpful
  10. 5.0
    Current Employee, more than 3 years

    Good Company to work for

    Aug 30, 2022 - Account Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Care about your work life balance. They give you a lot resources to learn and also do your job better and more efficiently.

    Cons

    some of the dealerships you manage are tough customers but not all of them are like that.

    Be the first to find this review helpful
  11. 3.0
    Former Employee, more than 3 years

    Great Place to Get Your Foot in the Door

    Sep 7, 2022 - Implementation Specialist in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great hands on experience and training for tech world; great people; fairly decent benefits; strong work/life balance.

    Cons

    Lower than industry standard pay for a lot of roles; not a ton of career growth opportunities' constant restructuring and strategy changes make it hard to feel like you know what is expected.

    Continue reading
    1 person found this review helpful
Viewing 1 - 10 of 557 Reviews
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Cars.com Reviews FAQs

Cars.com has an overall rating of 4.3 out of 5, based on over 579 reviews left anonymously by employees. 83% of employees would recommend working at Cars.com to a friend and 74% have a positive outlook for the business. This rating has improved by 4% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Cars.com employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Cars.com. This rating has been stable over the past 12 months.

83% of Cars.com employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Cars.com 4.4 out of 5 for work life balance, 4.3 for culture and values and 3.8 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Cars.com to be benefits, career development, culture and the cons to be senior leadership, management, compensation.

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Cars.com Photos

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Cars.com photo of: Our 6th annual bike-a-thon fundraiser supporting Girls Develop It. We are proud to help provide scholarships to people all across the Country!
Cars.com photo of: Some great shots of our new office!
Cars.com photo of: Our new office space celebrates the adventures, trips and experiences people dream of when they find their car at Cars.com.
Cars.com photo of: We were honored to host Chicago's Mayor Rahm Emanuel at our Chicago headquarters. Mayor Emanuel has been a key influencer in growing Chicago's thriving tech scene.
Cars.com photo of: Cars.com had over 215 participan cots in the 2016 Chase Corporate Challenge, one of the top ten contingents of among 683 participating companies. The race benefited Get In Chicago. Go Team Purple!
Cars.com photo of: Cars.com  loves Take Your Kids to Work Day! Kids of Cars.com learning the ins and outs of selling... ice cream!
Cars.com photo of: Cars.com loves Take Your Kids to Work Day! Kids of Cars.com getting creative with Play-Doh.
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Glassdoor has 579 Cars.com reviews submitted anonymously by Cars.com employees. Read employee reviews and ratings on Glassdoor to decide if Cars.com is right for you.