Cars.com Reviews
75% would recommend to a friend
(588 total reviews)
Alex Vetter
92% approve of CEO
Filter Reviews by Topic
Found 588 of over 616 reviews
Updated Nov 15, 2023
- Popular
- Most Recent
- Highest Rating
- Lowest Rating
The latest conversations about Tech
Got a burning question about Cars.com? Just ask!
On Glassdoor, you can share insights and advice anonymously with Cars.com employees and get real answers from people on the inside.
What are your colleagues talking about?
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "It helps that my team in my area were great people to work with including the manager." (in 75 reviews)
- "The culture of rudeness starts with the senior leadership at cars and flows all the way down." (in 18 reviews)
- "Management was always shifting and you never really had solid ground to grow a career on" (in 18 reviews)
- "Upper management appears to listen and ask for feedback but it is not clear it is a driver in decisions and goals." (in 11 reviews)
Ratings by Demographics
This rating reflects the overall rating of Cars.com and is not affected by filters.
- 2.0Oct 23, 2023Account SupervisorCurrent Employee, more than 5 years
Pros
- Excellent co-workers. Some of the smartest and best in the business. The company has a majority of of people that truly care - Forward thinking - A great suite of products - Ample vacation time
Cons
- Significant red tape to get anything accomplished from a dealer request. - Change in pay structure has led to a decrease in compensation or rewards. This has led to a lack of motivation to grow additional business, as it only means a slight, short lived "bonus". This translates to more work for little if any reward. - Significant bandwidth concerns. Most account managers are overworked and overwhelmed. Many are concerned this will lead employee turnover and/or client cancellations - Lack of trust in Sr. or CET leadership. Many people have voiced the bandwidth concerns along with the negative changes to pay structure, but the overall sentiment is that it's not being heard or taken seriously.
2 - 5.0Nov 10, 2023Web Developer IICurrent Employee, more than 3 yearsChicago, IL
Pros
- Innovative - Great Benefits - Great learning Opportunities for Advancement
Cons
- Compensation is lower than the average by a good amount. - Industry specific (Automotive) - Workload can be overwhelming for some.
- 5.0Nov 9, 2023Performance ManagerCurrent Employee, more than 1 yearChicago, IL
Pros
Work from home, learning resources, strong supportive leadership
Cons
The state of the industry and the dealers you have to serve
- 5.0Oct 25, 2023BDE - Business Development ExecutiveCurrent EmployeeChicago, IL
Pros
Genuine sense of contribution and community, very supportive sales culture.
Cons
Very little I can muster here. Pay is good, culture great, time off and benefits are strong.
- 4.0Nov 15, 2023ManagerCurrent Employee, more than 5 yearsChicago, IL
Pros
Lots of opportunity to collaborate with other departments, if they are willing.
Cons
Upper leadership isn’t always clear on the vision or guiding other leaders to additional career opportunities.
- 3.0Oct 18, 2023ManagerFormer Employee, more than 3 yearsChicago, IL
Pros
A highly creative team with an innovative approach to new concepts and designs.
Cons
Management and HR do not support their employees when challenging issues arise. A lot of "HR" speak is used during meetings to resolve issues.
- 5.0Oct 24, 2023Account ManagerCurrent Employee, more than 3 years
Pros
Team always has your back and so do your higher ups.
Cons
Dealers can be a pain.
- 5.0Sep 30, 2023Product Marketing ManagerFormer EmployeeChicago, IL
Pros
Great company with great people
Cons
none that I can think of
- 5.0Aug 31, 2023Business Development ExecutiveCurrent Employee, more than 1 year
Pros
Excellent culture, not afraid to take chances
Cons
Frequent changes to structure can be hard to keep up with
- 5.0Aug 13, 2023SalesCurrent Employee, more than 8 years
Pros
Good senior management, great benefits, awesome Work life balance
Cons
Lower pay compared to other companies in this space
Cars.com Reviews FAQs
Cars.com has an overall rating of 4.1 out of 5, based on over 616 reviews left anonymously by employees. 75% of employees would recommend working at Cars.com to a friend and 74% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
75% of Cars.com employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Cars.com 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.8 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Cars.com to be benefits, career development, culture and the cons to be senior leadership, management, compensation.
