Center Partners Reviews | Glassdoor

Center Partners Reviews

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Found 86 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
45%
Recommend to a Friend
20%
Approve of CEO
Michael Marrow
5 Ratings
Pros
  • "Laid back, decent co-workers, nice break rooms(in 2 reviews)

  • "(in 2 reviews)

Cons
  • "Quota's weekly of each member and if you don't meet them termination of employment,high turnover especially if you are in retentions team(in 4 reviews)

  • "(in 3 reviews)

More Pros and Cons
  1. Helpful (1)

    "Good customer service"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Mobile Sales Consultant in Post Falls, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Center Partners full-time for more than 2 years

    Pros

    Good management and sales training.

    Cons

    Not enough time in the day.

    Advice to Management

    Keep up the good work.

  2. "Cool company 1st ever job new to the area coming into from NM"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative for TiVo Retention Specialist in Fort Collins, CO
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Center Partners full-time for more than a year

    Pros

    Required test passing was on a grade scale for retention line specialist termination of advance within the company for all positions open in all areas of company employment is solely based on this, ping-pong tables in break rooms, casual attire, casual atmosphere and workplace environment, great job training and coaching

    Cons

    Quota's weekly of each member and if you don't meet them termination of employment,high turnover especially if you are in retentions team

    Advice to Management

    More customer is always right type approaching training and entrepreneur style tactics in recruitment and job description training

  3. "Senior CSR"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Liberty Lake, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Center Partners full-time for more than 2 years

    Pros

    Loved working for Capitol One Small Business Card, but will never work for Center Parners again, they do not treat employees very well.

    Cons

    Not good incentives or benefits

    Advice to Management

    Make sure you have good management teams that will work well with all personality traits

  4. "Team Supervisor"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Agent in Liberty Lake, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Center Partners

    Pros

    Lots of potlucks and games on the call floor which helps contribute to better overall moral and people getting along at work.

    Cons

    Upper management changes metric goals in order to not pay out bonuses. Management will change directions several times a day so it's hard to know exactly what you're supposed to be doing.

    Advice to Management

    Pay the people actually doing the work that allows this company to make money instead of cutting out the agents and supervisors on the call floor, only to increase the bonuses of upper management.

  5. "they want you to lie"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales and Retention Specialist in Fort Collins, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Center Partners for more than a year

    Pros

    I don't know if here is any good reasons to work for them

    Cons

    I worked for Century link and they don't like helping there customers when it comes to refunds even if it is the company's fault

    Advice to Management

    Find people that like to lie not honest people

  6. "Customer Service Supervisor"

    StarStarStarStarStar
    • Overall
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Service Team Supervisor in Fort Collins, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Center Partners

    Pros

    High paced work environment. xxxx. xxxx.xxxx.xxxx.xxxx.xxxx.xxxx.xxxx.

    Cons

    Commute. Upper Management, Playing Favorites, Upper Management not qualified to do the job

    Advice to Management

    xxxxxx.xxxxxxxxxxx.xxxxxxxxxxxxx.xxxxxxxx.xxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx

  7. "CSR - one of my least favorite jobs ever"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Center Partners

    Pros

    Health insurance & dental benefits when I worked there. Easy to get hired. All new hires put through a 1 week "soft skills" class in dealing with customers. Making this positive, this will help individuals deal with others in customer service, especially those first entering the job market. With really difficult caller requesting a supervisor, I selfishly admit how nice it was being able to pass that caller on for...

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    Cons

    Low pay. Friends who worked their longer did not care for the sales and commission based sales. Time off requests often not granted or flexible. Little to no chance at any company advancement. It's a job, but not a meaningful career. The IT dept. at the location I worked at was a bit inept. On days when getting assigned to a different cubicle, not being able to adjust the screen size setting on 2 of the computers...

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    Advice to Management

    To be fair, it's been enough years since I was there, that there may have been changes. Just take my input from above, and if any of it can be used constructively to better the lives of employees, please use all insight you can for the best of current and future employees.

  8. "Center Partners"

    StarStarStarStarStar
      Former Employee - Customer Service Representative in Spokane, WA

      I worked at Center Partners for more than 4 years

      Pros

      Employee need conscious, has the best interest of the employee

      Cons

      Advance opportunities are slim. Health insurance is not offered

    • "Former employee."

      StarStarStarStarStar
        Former Employee - Anonymous Employee in Warren, MI
        Recommends

        I worked at Center Partners for more than 2 years

        Pros

        Friendly environment and fast paced work. Never a boring day because there's so much to do.

        Cons

        Being yelled at by customers over the phone, not high enough pay or bonus structures.

        Advice to Management

        Honestly I have no idea what's changed since I've worked there so please ignore the mandatory review.

      • "Kept getting relocated while hours dwindled."

        StarStarStarStarStar
          Former Employee - Anonymous Employee in Deer Park, WA
          Doesn't Recommend

          I worked at Center Partners full-time for more than a year

          Pros

          Great peers to work with. Good morale overall

          Cons

          I kept getting relocated further and further away from my home and getting less and less from mandatory green time to the point of only going to work to provide enough gas money to get to work.

          Advice to Management

          Make sure there is enough work for future dates ehen hiring.

        Found 86 reviews