Center Partners Reviews | Glassdoor

Center Partners Reviews

Updated January 17, 2017
83 reviews

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Full-time Part-time

2.7
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Michael Marrow
4 Ratings

83 Employee Reviews

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Pros
  • Relaxed work environment with very open time-off scheduling (in 4 reviews)

  • I don't know if here is any good reasons to work for them (in 2 reviews)

Cons
  • Low pay, disorganized management (in 4 reviews)

  • good ole' boys, worse training I have ever seen, execs sitting on their butts in the office resting on their laurels (in 2 reviews)

More Pros and Cons

  1. "Center Partners"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Spokane, WA
    Former Employee - Customer Service Representative in Spokane, WA

    I worked at Center Partners (More than 3 years)

    Pros

    Employee need conscious, has the best interest of the employee

    Cons

    Advance opportunities are slim. Health insurance is not offered


  2. "Team Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Agent in Liberty Lake, WA
    Former Employee - Agent in Liberty Lake, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Lots of potlucks and games on the call floor which helps contribute to better overall moral and people getting along at work.

    Cons

    Upper management changes metric goals in order to not pay out bonuses. Management will change directions several times a day so it's hard to know exactly what you're supposed to be doing.

    Advice to Management

    Pay the people actually doing the work that allows this company to make money instead of cutting out the agents and supervisors on the call floor, only to increase the bonuses of upper management.


  3. "they want you to lie"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Retention Specialist in Fort Collins, CO
    Former Employee - Sales and Retention Specialist in Fort Collins, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Center Partners (Less than a year)

    Pros

    I don't know if here is any good reasons to work for them

    Cons

    I worked for Century link and they don't like helping there customers when it comes to refunds even if it is the company's fault

    Advice to Management

    Find people that like to lie not honest people


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  5. "Customer Service Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Team Supervisor in Fort Collins, CO
    Former Employee - Customer Service Team Supervisor in Fort Collins, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    High paced work environment. xxxx. xxxx.xxxx.xxxx.xxxx.xxxx.xxxx.xxxx.

    Cons

    Commute. Upper Management, Playing Favorites, Upper Management not qualified to do the job

    Advice to Management

    xxxxxx.xxxxxxxxxxx.xxxxxxxxxxxxx.xxxxxxxx.xxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx


  6. "CSR - one of my least favorite jobs ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Health insurance & dental benefits when I worked there.
    Easy to get hired.
    All new hires put through a 1 week "soft skills" class in dealing with customers. Making this positive, this will help individuals deal with others in customer service, especially those first entering the job market.
    With really difficult caller requesting a supervisor, I selfishly admit how nice it was being able to pass that caller on for someone with skin thicker than mine to deal with.
    Worked with a great coworkers.
    Good if you need supplemental income.
    On the rare slow times, you were allowed to read, play games, etc.

    Neutral:
    The environment is VERY causal, so it's positive in terms of wearing what you want, etc., though not necessarily the most professional "feel" at times.

    The reason I left was due to a better job opportunity elsewhere.

    Cons

    Low pay. Friends who worked their longer did not care for the sales and commission based sales.
    Time off requests often not granted or flexible.
    Little to no chance at any company advancement. It's a job, but not a meaningful career.
    The IT dept. at the location I worked at was a bit inept. On days when getting assigned to a different cubicle, not being able to adjust the screen size setting on 2 of the computers (but not the rest) in order to best visualize the screen, etc., but no IT on site to fix the problem made it a frustrating shift when getting stuck at a couple of those desks. That said - not everyone had a regular desk, so some of us had to float. Carrying notebooks and calendars, etc., was tedious.

    It's an outsource company - one time, one of the large company clients employee called, using a customers real info, stating they wanted to cancel their service, having just switched to a competitor. It turned out the caller was the company client, testing the agent. The poor 18 year old CSR who was the "victim" of this call was devastated and in tears. While this was likely or less a dirty tactic by the client (and not CP), the management appeared to do little in the way of comforting her so she could continue with doing her job the rest of the day.

    Advice to Management

    To be fair, it's been enough years since I was there, that there may have been changes. Just take my input from above, and if any of it can be used constructively to better the lives of employees, please use all insight you can for the best of current and future employees.


  7. "Former employee."

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Warren, MI
    Former Employee - Anonymous Employee in Warren, MI
    Recommends

    I worked at Center Partners (More than a year)

    Pros

    Friendly environment and fast paced work. Never a boring day because there's so much to do.

    Cons

    Being yelled at by customers over the phone, not high enough pay or bonus structures.

    Advice to Management

    Honestly I have no idea what's changed since I've worked there so please ignore the mandatory review.


  8. "Kept getting relocated while hours dwindled."

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Deer Park, WA
    Former Employee - Anonymous Employee in Deer Park, WA
    Doesn't Recommend

    I worked at Center Partners full-time (Less than a year)

    Pros

    Great peers to work with. Good morale overall

    Cons

    I kept getting relocated further and further away from my home and getting less and less from mandatory green time to the point of only going to work to provide enough gas money to get to work.

    Advice to Management

    Make sure there is enough work for future dates ehen hiring.


  9. "Average Work Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Loveland, CO
    Former Employee - Anonymous Employee in Loveland, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Center Partners full-time (Less than a year)

    Pros

    Center Partners tries to make the work environment tolerable by having special events for the employees. Center Partners' clients are the companies that use off site call centers to promote their services. As an employee, you would work for the client but paid by Center Partners. How much you enjoy being there may have as much to do with the client you are working for as Center Partners itself, so keep that in mind.

    Cons

    Again, it depends on which client you have been hired to represent. There is opportunity to move within the company that you are serving but you will have to be willing to put in the time to do so.

    Advice to Management

    I don't have any constructive advice for management. I don't have any constructive advice for management. I don't have any constructive advice for management.


  10. "ehwas good while at school"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Center Partners full-time

    Pros

    decent pay for a college student it was a good experience to be able to meet a lot of the people that I did.

    Cons

    30 minutes away from rexburg Not very understanding of snow storms. Now it is no longer there for PlayStation.

    Advice to Management

    get your heads out and make sure that you treat all employees fairly and don't promote dumb people


  11. "Decent job right out of Highschool"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - T Mobile Agent in Hayden, ID
    Former Employee - T Mobile Agent in Hayden, ID
    Doesn't Recommend
    Neutral Outlook

    I worked at Center Partners (More than 3 years)

    Pros

    +Worked well with my college schedule
    +Overtime/Off time flexible
    +Paid time off
    +Incentives and variety of departments provided constant challenge.

    Cons

    Sometimes the deck is stacked against you and you will just get calls that are going to destroy your incentives, so you can't regularly expect to get them. Often maximizing your incentives involves legal yet somewhat ethically questionable behavior.

    Advice to Management

    I've had many different supervisors, and found that the ones that are helpful, supportive, and charismatic are the most effective.

    Some supervisor use a rule by fear style of management, personally I find this technique to produce inferior results.



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