An honest take - Account Manager KnowBe4 Employee Review

2.0
Jun 26, 2025
Recommend
CEO approval
Business Outlook

Pros

- The local people ops team is great, providing lots of support. - Above average market rate salary package *might change* - 30 days leave - cohesive working environment * used to be* - forward-looking company with strong product development foresight - Lots of policies in place to guide newcomers and seasoned employees - The office is centrally located

Cons

If you are new to the company, you may not experience it initially. Here is a little summary. - The process is messy, despite having documented policies to follow; however, it appears that management is either unaware or uninformed about it, resulting in a significant amount of time being wasted on trivial matters, which in turn delays the initial sales development process. - Go through the motions: QBR, business planning, etc. Yes, these activities are necessary and integral to building a successful business. However, only if management reads it, understands it, and decides to provide support whenever needed to move the business forward, - Weak management: Management appears detached at times when making executive decisions, even though many details were prepared months beforehand, it seems as though meeting or exceeding numbers is not their key priority. - Eroding team cohesion: Sometimes, it seems that management is not interested in working with people on the ground when critical and objective feedback was given.

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KnowBe4 Response
1y
Thank you for recognizing our People Ops team, competitive benefits, and forward-looking approach. KnowBe4 remains committed to data-driven decision making to support our teams and customers effectively. We continuously invest in leadership development and streamlining operations to maintain the positive culture that drives our success. We wish you the best in your future endeavors.

Explore other reviews about KnowBe4

5.0
Jun 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hood staff be kind nice

Cons

Poor pay insurance bad hard work

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2.0
Jul 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

not many pros left with the current leadership and direction, but it's still a good place to work to learn about the industry and gain skills

Cons

executive leadership and the equity ownership have taken this company to the gutter sadly, there isn't any culture left and the product keeps getting worse with only more hype about how they're on top of the AI revolution. Almost all the leaders and thinkers who made KnowBe4 great have left or were pushed out, which is normal with a CEO change but the folks taking on "change management" are clueless about the business and about the teams they're in charge of. The product needs to regain it's quality and customer friendly design, right now it's losing out to smaller vendors and issues are continually overlooked.

1
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