This is not a good place to work - Anonymous employee Pilot Flying J Employee Review

1.0
Jul 8, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get meet people from all over the globe and get paid weekly. I can't think of another reason that could be considered a "Pro"

Cons

Horrible management , on both the deli side and retail side. Lazy workers who call in, go home, or just don't show up, and who do not do their job when they are at work, who cause friction within the store, and they get pats on the back and raises while hard working reliable people are treated very very poorly. Things are broken and never fixed. Attention to important details are ignored. This is a travel center/truck stop that constantly runs out of everything that is needed on a daily basis, such as eating utensils, coffee and toilet paper and the list goes on from there. Bad management is the problem with this store in my opinion. I could go on but I think the point is pretty clear.

Explore other reviews about Pilot Flying J

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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