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    Pilot Flying J Reviews

    Updated February 13, 2019
    888 reviews

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    3.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Pilot Flying J CEO Jimmy Haslam
    Jimmy Haslam
    399 Ratings

    Employee Reviews

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    Pros

    • "It is a fast paced enviorment with lots of customer comunications" (in 62 reviews)

    • "Good pay and benefits at management level" (in 36 reviews)

    Cons

    • "Upper management either incompetent or intentionally rude" (in 48 reviews)

    • "There is not a lot of work life balance" (in 21 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (1)

      "Fuel transport driver"

      StarStarStarStarStar
      Current Employee - Fuel Transport Driver in Jackson, TN
      Current Employee - Fuel Transport Driver in Jackson, TN
      Recommends
      Positive Outlook
      Approves of CEO

      Pros

      Good pay and benefits. All around good company.

      Cons

      Nothing really. Just your everyday trucking.

      Advice to Management

      Keep up the good work!

      Pilot Flying J Response

      Jul 20, 2018 – Social Media Coordinator

      We're happy to hear you've had such a great experience and we appreciate all you do for Pilot Flying J!

    2. "Great place to work!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - GSL II in Kingman, AZ
      Current Employee - GSL II in Kingman, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Pilot Flying J full-time (More than 10 years)

      Pros

      Pay Benefits hours team players

      Cons

      None, there are no issues here

      Pilot Flying J Response

      Oct 16, 2018 – Social Media Coordinator

      We appreciate you taking the time to share your feedback with us and all you do for Pilot Flying J!

      3. Join the Pilot Flying J team
      See Our Latest Jobs

    3. "I am so happy to be here!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Recruiter in Knoxville, TN
      Current Employee - Recruiter in Knoxville, TN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Pilot Flying J full-time (Less than a year)

      Pros

      The company has a great culture and really cares about their employees. Everyone is very friendly and it is definitely a team environment.

      Cons

      I don't have any cons at this time.

    4. "AMAZING Company to work for!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Internal Communications Coordinator in Knoxville, TN
      Current Employee - Internal Communications Coordinator in Knoxville, TN
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Pilot Flying J full-time (Less than a year)

      Pros

      Great People. Family-oriented.Result-Oriented Culture. Fast Paced. Safe Environment. Competitive Pay. Benefits are Phenomenal. Free Coffee.

      It seriously is a great company to work for!

      Cons

      So far, I've got nothing.

      Advice to Management

      Keep up the great work!

    5. "Wonderful family-owned company with family-feel"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Associate Brand Manager in Knoxville, TN
      Current Employee - Associate Brand Manager in Knoxville, TN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Pilot Flying J full-time (Less than a year)

      Pros

      I love the people at PFJ. They are warm, compassionate, and really have made me feel like a part of a family from Day 1. The way they celebrate wins around here is very appreciated and keeps morale up. My colleagues are always pushing me and encouraging me to be my best and have given me so much opportunity to take initiative and shine. The culture and values instilled at this company are wonderful and makes me want to come to work each day. I've never been a part of a company where the senior management takes the time to get to know each of the employees. They have an open door policy that's really refreshing.

      Cons

      no cons. this has been a great place to work

    6. "Emphasis on team work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Fuel Clerk in McDonald, TN
      Current Employee - Fuel Clerk in McDonald, TN
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Pilot Flying J part-time (More than a year)

      Pros

      Rewards for participating in company promotions
      flexible scheduling
      fair management
      easy to communicate with management

      Cons

      rude, mean, vulgar guests in the store
      Sometimes unreasonable expectations for part-time employees(students)--expected to take extra hours when people call out to avoid giving other employees overtime
      Harassment was not taken seriously; management preferred employees to "work things out" individually.

      Advice to Management

      Spend more time working other shifts to get an idea of what your employees have to deal with--better insight into how to schedule and what to expect to be done at the end of the day.

      Pilot Flying J Response

      Feb 1, 2019 – Social Media Coordinator

      Thanks for taking the time to share your honest feedback with us and for all you do for Pilot Flying J. If you'd like to discuss your comments further, please reach out to... More

    7. "Great training"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Cashier in Piedmont, SC
      Former Employee - Cashier in Piedmont, SC
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Pilot Flying J full-time (Less than a year)

      Pros

      Pilot flying j is a very good group of people

      Cons

      They don't allow you to be absent

      Advice to Management

      Have a heart

    8. "fast paced and professional business"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Guest Service Lead II in Bakersfield, CA
      Former Employee - Guest Service Lead II in Bakersfield, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Pilot Flying J full-time (More than a year)

      Pros

      Monthly bonus-based on sales, benefits, 401k

      Cons

      Not current on yearly reviews

      Advice to Management

      You guys work hard and deal with a lot. Try to slow down for a few minutes when an employee needs to talk. Try to listen and be compassionate.

      Pilot Flying J Response

      Feb 1, 2019 – Social Media Coordinator

      Thanks for taking the time to share your feedback with us!

    9. "Good People Questionable Leadership"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Analyst in Knoxville, TN
      Current Employee - Analyst in Knoxville, TN
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at Pilot Flying J full-time (More than a year)

      Pros

      They have good people working here and I enjoy my co-workers

      Cons

      The ownership and leadership is driven by one thing, money.

      Advice to Management

      Engage more with the employees.

      Pilot Flying J Response

      Feb 1, 2019 – Social Media Coordinator

      Thanks for taking the time to share your feedback with us.

    10. "Pay too low for amount of work, and too high of expectations"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Maintenance in Lake Station, IN
      Current Employee - Maintenance in Lake Station, IN
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Pilot Flying J full-time (Less than a year)

      Pros

      Nice managers, nice co-workers, weekly pay

      Cons

      Corporate and managers have too high of expectations, too much work to, pay too low for amount of work you have to do

      Advice to Management

      Lower expectations or pay better for the amount of work we have to do.

      Pilot Flying J Response

      Feb 1, 2019 – Social Media Coordinator

      We appreciate your honest feedback and all you do for Pilot Flying J. Please contact us at PFJHR@pilottravelcenters.com to discuss your comments further.