Pilot Flying J Reviews | Glassdoor

Pilot Flying J Reviews

Updated February 13, 2019
888 reviews

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3.0
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Pilot Flying J CEO Jimmy Haslam
Jimmy Haslam
399 Ratings

Employee Reviews

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Pros
  • "It is a fast paced enviorment with lots of customer comunications" (in 62 reviews)

  • "Good pay and benefits at management level" (in 36 reviews)

Cons
  • "Upper management either incompetent or intentionally rude" (in 48 reviews)

  • "There is not a lot of work life balance" (in 21 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Fuel transport driver"

    StarStarStarStarStar
    Current Employee - Fuel Transport Driver in Jackson, TN
    Current Employee - Fuel Transport Driver in Jackson, TN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay and benefits. All around good company.

    Cons

    Nothing really. Just your everyday trucking.

    Advice to Management

    Keep up the good work!

    Pilot Flying J Response

    Jul 20, 2018 – Social Media Coordinator

    We're happy to hear you've had such a great experience and we appreciate all you do for Pilot Flying J!


  2. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - GSL II in Kingman, AZ
    Current Employee - GSL II in Kingman, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pilot Flying J full-time (More than 10 years)

    Pros

    Pay Benefits hours team players

    Cons

    None, there are no issues here

    Pilot Flying J Response

    Oct 16, 2018 – Social Media Coordinator

    We appreciate you taking the time to share your feedback with us and all you do for Pilot Flying J!

  3. "I am so happy to be here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Knoxville, TN
    Current Employee - Recruiter in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pilot Flying J full-time (Less than a year)

    Pros

    The company has a great culture and really cares about their employees. Everyone is very friendly and it is definitely a team environment.

    Cons

    I don't have any cons at this time.


  4. "AMAZING Company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Internal Communications Coordinator in Knoxville, TN
    Current Employee - Internal Communications Coordinator in Knoxville, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Pilot Flying J full-time (Less than a year)

    Pros

    Great People. Family-oriented.Result-Oriented Culture. Fast Paced. Safe Environment. Competitive Pay. Benefits are Phenomenal. Free Coffee.

    It seriously is a great company to work for!

    Cons

    So far, I've got nothing.

    Advice to Management

    Keep up the great work!


  5. "Wonderful family-owned company with family-feel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Brand Manager in Knoxville, TN
    Current Employee - Associate Brand Manager in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pilot Flying J full-time (Less than a year)

    Pros

    I love the people at PFJ. They are warm, compassionate, and really have made me feel like a part of a family from Day 1. The way they celebrate wins around here is very appreciated and keeps morale up. My colleagues are always pushing me and encouraging me to be my best and have given me so much opportunity to take initiative and shine. The culture and values instilled at this company are wonderful and makes me want to come to work each day. I've never been a part of a company where the senior management takes the time to get to know each of the employees. They have an open door policy that's really refreshing.

    Cons

    no cons. this has been a great place to work


  6. "Emphasis on team work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fuel Clerk in McDonald, TN
    Current Employee - Fuel Clerk in McDonald, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pilot Flying J part-time (More than a year)

    Pros

    Rewards for participating in company promotions
    flexible scheduling
    fair management
    easy to communicate with management

    Cons

    rude, mean, vulgar guests in the store
    Sometimes unreasonable expectations for part-time employees(students)--expected to take extra hours when people call out to avoid giving other employees overtime
    Harassment was not taken seriously; management preferred employees to "work things out" individually.

    Advice to Management

    Spend more time working other shifts to get an idea of what your employees have to deal with--better insight into how to schedule and what to expect to be done at the end of the day.

    Pilot Flying J Response

    Feb 1, 2019 – Social Media Coordinator

    Thanks for taking the time to share your honest feedback with us and for all you do for Pilot Flying J. If you'd like to discuss your comments further, please reach out to... More


  7. "Great training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Piedmont, SC
    Former Employee - Cashier in Piedmont, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Pilot Flying J full-time (Less than a year)

    Pros

    Pilot flying j is a very good group of people

    Cons

    They don't allow you to be absent

    Advice to Management

    Have a heart

  8. "fast paced and professional business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Lead II in Bakersfield, CA
    Former Employee - Guest Service Lead II in Bakersfield, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Pilot Flying J full-time (More than a year)

    Pros

    Monthly bonus-based on sales, benefits, 401k

    Cons

    Not current on yearly reviews

    Advice to Management

    You guys work hard and deal with a lot. Try to slow down for a few minutes when an employee needs to talk. Try to listen and be compassionate.

    Pilot Flying J Response

    Feb 1, 2019 – Social Media Coordinator

    Thanks for taking the time to share your feedback with us!


  9. "Good People Questionable Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Knoxville, TN
    Current Employee - Analyst in Knoxville, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Pilot Flying J full-time (More than a year)

    Pros

    They have good people working here and I enjoy my co-workers

    Cons

    The ownership and leadership is driven by one thing, money.

    Advice to Management

    Engage more with the employees.

    Pilot Flying J Response

    Feb 1, 2019 – Social Media Coordinator

    Thanks for taking the time to share your feedback with us.


  10. "Pay too low for amount of work, and too high of expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance in Lake Station, IN
    Current Employee - Maintenance in Lake Station, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Pilot Flying J full-time (Less than a year)

    Pros

    Nice managers, nice co-workers, weekly pay

    Cons

    Corporate and managers have too high of expectations, too much work to, pay too low for amount of work you have to do

    Advice to Management

    Lower expectations or pay better for the amount of work we have to do.

    Pilot Flying J Response

    Feb 1, 2019 – Social Media Coordinator

    We appreciate your honest feedback and all you do for Pilot Flying J. Please contact us at PFJHR@pilottravelcenters.com to discuss your comments further.