Pilot Flying J Reviews | Glassdoor
Pilot Flying J Reviews
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    Pilot Flying J Reviews

    Updated July 20, 2017
    667 reviews

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    Full-timePart-time
    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Pilot Flying J CEO Jimmy Haslam
    Jimmy Haslam
    292 Ratings

    667 Employee Reviews

    Sort: PopularRatingDate
    Pros

    • Fast paced, decent pay, flexible schedules (in 54 reviews)

    • Excellent benefits and great people interested in your growth (in 25 reviews)

    Cons

    • Very demanding environment from upper management with little compensation (in 37 reviews)

    • unfortunatley lead driver wasn't willing to provide schedule with work life balance after almost two years of quality employment that I provided (in 14 reviews)

    More Pros and Cons

    1. "Good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Cashier in Bryant, AR
      Former Employee - Cashier in Bryant, AR
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Pilot Flying J full-time (More than a year)

      Pros

      The people that I met.

      Cons

      Truck Drivers and The SHOWER

      Advice to Management

      New RULES

      Pilot Flying J Response

      Jul 17, 2017 – Social Media Coordinator

      We appreciate you taking the time to share your feedback. Please feel free to email us directly at PFJHR@pilottravelcenters.com with specific details pertaining to your experience so we can continue... More

    2. Helpful (1)

      "Guest Service Leader 2"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Troutville, VA
      Former Employee - Anonymous Employee in Troutville, VA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Pilot Flying J full-time (More than 3 years)

      Pros

      Flexible schedule, decent starting rates, plenty of advancement room, vacation time available, fast paced and always moving forward

      Cons

      Can be a tough position. Can be inconsistent. Smaller stores' operations can be over looked. Not enough local regional managers.

      Advice to Management

      More regionals, district miles not so great. Any store can perform well when inspections are announced.

      Pilot Flying J Response

      Jul 5, 2017 – Social Media Coordinator

      We appreciate you taking the time to share your positive feedback with us!

      3. Join the Pilot Flying J team
      See Our Latest Jobs

    3. "customer service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Cashier in Sonora, KY
      Former Employee - Cashier in Sonora, KY
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Pilot Flying J full-time (More than a year)

      Pros

      Fun a lot of room for advancement

      Cons

      none really i loved it

      Pilot Flying J Response

      Jun 28, 2017 – Social Media Coordinator

      We appreciate you taking the time to share your feedback with us and we are happy to hear you had such a positive experience.

    4. "Great company with great benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Food Service Manager in Fort Chiswell, VA
      Current Employee - Food Service Manager in Fort Chiswell, VA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Pilot Flying J full-time (More than 3 years)

      Pros

      Fast pace. Never get board. Training store. Lots of exposure to upper management.

      Cons

      Long hours during the summer . Slow in the off season from mid August to late February

      Pilot Flying J Response

      Jun 21, 2017 – Social Media Coordinator

      Thanks for taking the time to share your positive feedback with us. We appreciate all you do for Pilot Flying J.

    5. "If you work hard you can work your way up"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Deli Supervisor in Carneys Point, NJ
      Former Employee - Deli Supervisor in Carneys Point, NJ
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Pilot Flying J full-time (More than 8 years)

      Pros

      Management, Stability, Vacation Time, Customers

      Cons

      Pay isn't great for the industry. Regional managers don't have your back when they say they do.

      Pilot Flying J Response

      Jun 19, 2017 – Social Media Coordinator

      Thanks for taking the time to share your feedback with us. At Pilot Flying J , we are proud to reward hard work. We are also proud to take care of our Team Members with a great work environment... More

    6. "Supply & Distribution is the place to be"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Supply Coordinator in Knoxville, TN
      Current Employee - Senior Supply Coordinator in Knoxville, TN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Pilot Flying J full-time (More than 5 years)

      Pros

      Great management staff all the way up to the SVP in this division.
      Lots of options to see many different aspects of the company in this division
      You get to have direct impact on the bottom line of the company

      Cons

      Not a great balance of time away from the office, hard to turn off the phone & email
      The coverage levels for the amount of health insurance premium paid is lacking.

      Advice to Management

      Keep innovating and developing your blue ocean strategy

      Pilot Flying J Response

      Jun 10, 2017 – Social Media Coordinator

      We appreciate you taking the time to share your positive feedback. At Pilot Flying J, we always strive to better the Team Member experience.

    7. "Analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Analyst in Knoxville, TN
      Current Employee - Analyst in Knoxville, TN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Pilot Flying J full-time (More than a year)

      Pros

      Care about employees, Bright financial future

      Cons

      Company culture is to expect immediate results

      Pilot Flying J Response

      Jun 1, 2017 – Social Media Coordinator

      At Pilot Flying J, we continually strive to better the team member experience. We appreciate you taking the time to share your experience with us, and thanks for all you do!

    8. "Continous Set-Up-To-Fail Syndrome"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Shift Supervisor in Atalissa, IA
      Current Employee - Shift Supervisor in Atalissa, IA
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I have been working at Pilot Flying J full-time (Less than a year)

      Pros

      Amazing Benefits

      Shift Managers are guaranteed at least 35 hours a week

       You get to meet all kinds of people from around the world

      Corporate is working to better engage employee needs

      Cons

      Toxic work environment

      High Turnover

      Poor Training and Communication

      Spontaneous Work hour schedule 1-2 weeks in advance

      Little understanding of Herzberg's theory of Motivation or Organizational Development on the Store level

      Mislabeled job titles

      Advice to Management

      Need to really work hard on improving the work environment and understanding employee needs, as well as their life outside of work!

      Pilot Flying J Response

      Jun 12, 2017 – Social Media Coordinator

      Thank you for taking the time to share your honest feedback. Please email us directly at PFJHR@pilottravelcenters.com if you'd like to discuss your concerns further. We are here to listen.

    9. Helpful (1)

      "Cashier"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Retail Cashier in Joliet, IL
      Current Employee - Retail Cashier in Joliet, IL
      Negative Outlook
      No opinion of CEO

      I have been working at Pilot Flying J full-time (Less than a year)

      Pros

      - weekly pay
      - getting leave when I'm at school
      - it was down the street from my house
      - 50% discount

      Cons

      - unprofessional management
      - people always calling off and you have to work 10 hour shifts everyday.
      - Manager don't know how to schedule their workers.

      Advice to Management

      Please hire better managers.

      Pilot Flying J Response

      Jun 13, 2017 – Social Media Coordinator

      Thank you for the honest feedback. If you've experienced any management issues within our company, we are here to listen. Please feel free to email us directly at PFJHR@pilottravelcenters.com with... More

    10. "FSL2"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Yolanda Ferrill (Former FSL2)Store 388 in Meridian, MS
      Former Employee - Yolanda Ferrill (Former FSL2)Store 388 in Meridian, MS
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Pilot Flying J full-time (More than 8 years)

      Pros

      It's a great company to work for,I highly recommend anyone to work for Pilot,I had a wonderful 8 years.

      Cons

      When someone comes in the store with a negative attitude.

      Advice to Management

      Keep up the work

      Pilot Flying J Response

      May 10, 2017 – Social Media Coordinator

      We appreciate you taking the time to share your positive feedback. At Pilot Flying J, we continually strive to better the team member experience.

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