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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      Customer Service Representative - Call Center Customer Service Representative Progressive Insurance Employee Review

      3.0
      Jul 19, 2017
      Call center customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The things I liked most about working at Progressive were set schedule, benefits, work from home option, experience, decent pay, training.

      Cons

      Some things that I did not like about working at Progressive were being micro-managed, not being able to help customers as much as I would of liked to, and being let go after 6+ years without a clear explanation.

      Explore other reviews about Progressive Insurance

      5.0
      Jul 7, 2026
      Insurance sales agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great support, great pay and lots of opportunities to grow your career.

      Cons

      No cons in my opinion

      2.0
      Jul 4, 2026
      Consumer resolution department
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, Ok opportunities to learn more but opportunities are becoming slim.

      Cons

      Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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