Pros
Paycheck because it's the law to pay for labor
Cons
Where do I start? Managers are disrespectedful and will talk to you like a child. You don't recieve adequate support or training. Recruiters will lie and tell you there is work from home options and that you are rewarded based off performance. Progressive is not performance based it's all based off who likes you, favoritism and discrimination.You recieve unorganized, unstructured training. You have to deal with verbal abuse from customers,coaches, supervisors and directors. You handle between 80-90 calls in 1 day that leave you mentally and physically exhausted. No time for huddles with your team or people around you since you are chained to your phone. Performance is never enough nor rewarded. They will sabotage the great performers and prevent you from growth within the company. The worst experience ever to say the least. Very high turnover. If you enjoy being told no to career progression and oppurtunity as well as being lied to discriminated on and sabotaged you will fit right in with the Progressive culture.