Verizon is can be a very stressful environment. - Customer Service Representative Verizon Employee Review

3.0
Jul 21, 2010
Recommend
CEO approval
Business Outlook

Pros

Good Pay, great benefits, overtime, 50% off service

Cons

Try to leave on time in any shift and your not a team player. Customer complain more than any other company, worked for others before and Verizon customers are always complaining.

Explore other reviews about Verizon

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, great benefits. I had the ability to work remotely and hybrid during my 25 years. Had mostly good experiences and appreciate the time I worked there.

Cons

Unexpected layoffs, but those are pretty common these days.

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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