HauteLook Reviews | Glassdoor

HauteLook Reviews

Updated May 24, 2017
113 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Terry Boyle
45 Ratings

113 Employee Reviews

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Pros
  • Cool Environment and you can work from home or in office (in 14 reviews)

  • Very professional, yet chill and fun work environment that will push you to learn new things (in 15 reviews)

Cons
  • I was on the copy team and I never have seen such a high turnover rate before (in 12 reviews)

  • the turnover rate on our team was so high (in 11 reviews)

More Pros and Cons

  1. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HauteLook full-time (More than 3 years)

    Pros

    Great company to work for, with advancement opportunties right at your fingertips. Within a few short months with the company I was able to apply for a higher posistion. Great downtown office location, with a modern feel, and excellent views.

    Cons

    No Cons, I love this company


  2. "Fulfillment Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fulfillment Agent in San Bernardino, CA
    Current Employee - Fulfillment Agent in San Bernardino, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at HauteLook full-time (More than a year)

    Pros

    Environment is friendly and approachable, Wages are better now, and they have accommodations for work schedule

    Cons

    Management lacks interpersonal skills, favoritism when promoting from within, Leads lacks leadership skills

    Advice to Management

    Leave the promotions for HR to review instead of managers


  3. "It's ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Care Representative - General Inquiries Specialist in Los Angeles, CA
    Current Employee - Member Care Representative - General Inquiries Specialist in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HauteLook (More than a year)

    Pros

    Cool Environment and you can work from home or in office. The office is awesome.

    Cons

    Obvious favoritism, changes are talked about but take way too long to be implemented (if ever).

    Advice to Management

    Pay attention to your Cust Service Reps NEEDS. If they have been a great agent, listen to them if something in their home life has changed. Help them be better, don't shame them for having changes from when they first joined. Act like they matter.


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  5. Helpful (2)

    "hostile management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Los Angeles, CA
    Former Employee - Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HauteLook full-time (More than a year)

    Pros

    Great product and business platform. Nice discount. Amazing opportunity for tremendous growth.

    Cons

    The support team is run by young inexperienced leaders through no fault of their own. This was a start up that was acquired by Nordstrom that grew too fast. Instead of bringing in an experienced leadership and paying them market rate, they promoted young undisciplined entry level reps , continued to pay them entry level salaries to run the run. It created a hostile, high school like environment. The most high skilled workers leaving frustrated, the loud bully's being promoted. Reps going out to their car to smoke pot, drink..etc with no consequence. Reps having loud fits on the floor, coming in still drunk from the night before, mean, nasty gossip. Managers fighting with each other over petty items out in the open. High turnover rate. Many reorgs within a short amount of time. Sad situation. The entire culture is bad. It is not inclusive to the support team. Employees are not aware of the company's mission statement. Not even sure if Hautelook has one.

    Advice to Management

    Hire a great, strong, calm, leadership team with integrity. Get rid of your drama. No more 5th chances. Bring a Nordstrom leadership team in. Look at a company with a great culture and see what they doing right, like Google, Twitter, Meundies.


  6. "Warehouse Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Associate In Picking in San Bernardino, CA
    Former Employee - Warehouse Associate In Picking in San Bernardino, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at HauteLook part-time (Less than a year)

    Pros

    The people are nice and even the managers from most departments are too

    Cons

    When the seasonal job is over.


  7. "Working in Customer Care is like working in a Summer Camp"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Los Angeles, CA
    Current Employee - Customer Care Representative in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at HauteLook full-time (More than a year)

    Pros

    Work from home and benefits

    Cons

    Inept leadership, favoritism, lack of transparency, no regulation, and poor customer service policies.

    Advice to Management

    Stop promoting incompetent agents to supervisors.


  8. "Workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HauteLook full-time (Less than a year)

    Pros

    Location, Benefits, Room for growth, perks, employee discount

    Cons

    There really are no cons

    Advice to Management

    Keep doing what you're doing


  9. "Assistant Buyer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Buyer in New York, NY
    Current Employee - Assistant Buyer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HauteLook full-time (More than 5 years)

    Pros

    Nice office, friendly environment. Free Nespresso.

    Cons

    Few opportunities for growth within New York Office. Most growth opportunities are in Seattle where Nordstrom is headquartered.


  10. "Just OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Neutral Outlook
    No opinion of CEO

    I have been working at HauteLook full-time (More than 3 years)

    Pros

    Everyone is nice and friendly and it's a safe work environment.

    Cons

    Little help from anyone internally higher up to help advance career or even promote. No room to grow. All upper management is spread too thin to support their staff. No Nordstrom perks unless you get a Nordstrom credit card.


  11. "Great place to meet talented, like-minded people, learn. Low pay and limited opportunities loom ahead."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Technician in Culver City, CA
    Current Employee - Digital Technician in Culver City, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HauteLook full-time (More than 3 years)

    Pros

    Very professional, yet chill and fun work environment that will push you to learn new things. Which is great! The job is not so high stress either.

    Cons

    Pay isn't the best and your creativity can at times feel stifled. The job can feel monotonous and boring at times.

    Advice to Management

    Pay your workers a bit more to mitigate quick turnovers.


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