CarMax Collections Representative/Customer Service Interview Questions | Glassdoor

CarMax Collections Representative/Customer Service Interview Questions

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Collections Representative/Customer Service Interview

Anonymous Employee in Kennesaw, GA
Accepted Offer
Negative Experience
Average Interview

Application

I applied online. The process took 2 weeks. I interviewed at CarMax (Kennesaw, GA) in June 2008.

Interview

General interview will be given over the phone, If you are asked for a second interview you will take a skills test that same day.WARNING if you pass the skills test you will be taken to the bathroom by the receptionist and given a drug test ON THE SPOT. This is a little unrattling because she not a medical professtional and its a bit unsettling to have a stranger speaking to you on the toilet. holding a stall.

Interview Questions

  • Name a time when you had to deal with a irrate customer and collect funds?   1 Answer

Negotiation

The more you are detail about your experience especially in collections the more you will be offered. And you may have a high possiblity of going to other departments if you have other strong skills

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