Customer Care Representative applicants have rated the interview process at Comcast with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 60.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Representative roles take an average of 15 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Comcast overall takes an average of 27 days.
Common stages of the interview process at Comcast as a Customer Care Representative according to 5 Glassdoor interviews include:
Skills test: 28%
Phone interview: 22%
One on one interview: 22%
Presentation: 11%
Drug test: 6%
Group panel interview: 6%
Background check: 6%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Comcast (South St Paul, MN)
Interview
Have a phone interview, then onsite interview. with group led tour and some questions. Then seperate one-on-one interview with a Manager or Supervisor. before the onsite interview I believe you had to do an online skills test
I applied online. I interviewed at Comcast (Baltimore, MD) in Mar 2026
Interview
Had a phone interview with the TA and then a interview with two managers. Pretty straight forward. Come prepared to answer situational questions. Currently waiting to hear back from them.
Interview questions [1]
Question 1
Tell me about a time you used facts to make a sale.
The process took 2 days. I interviewed at Comcast (Saint Paul, MN) in Oct 2017
Interview
I had a phone interview then I had to do there online assessment and then I had a interview we took a tour of the building then I had a one on one interview with one of there supervisors
Interview questions [1]
Question 1
Explain a time when you had to help someone who was gave you a hard time and how did you handle it.