Express Scripts
Acquired by The Cigna Group
Is this your company?
Express Scripts Customer Service Representative interview questions
Updated Jun 5, 2025Difficulty
Average
Experience
Mostly positive
How others got an interview
- 16%Employee ReferralEmployee Referral
- 12%In PersonIn Person
- 12%Staffing AgencyStaffing Agency
- 8%RecruiterRecruiter
Interview search
32 interviews
Express Scripts interviews FAQs
- Customer Service Representative applicants have rated the interview process at Express Scripts with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 60.4% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative roles take an average of 29 days to get hired, when considering 32 user submitted interviews for this role. To compare, the hiring process at Express Scripts overall takes an average of 23 days.
- Common stages of the interview process at Express Scripts as a Customer Service Representative according to 32 Glassdoor interviews include:
Drug test: 19%
Phone interview: 19%
One on one interview: 17%
Background check: 14%
Skills test: 13%
Group panel interview: 7%
Personality test: 4%
Presentation: 4%
IQ intelligence test: 3%
Other: 2%
Here are the most commonly searched roles for interview reports -
- Patient Care Advocate(190) ;
- Pharmacy Technician(120) ;
- Customer Service Representative(87) ;
- Senior Manager(64) ;
- Business Analyst(53) ;
- Director(47) ;
- Staff Pharmacist(47) ;
- Certified Pharmacy Technician(42) ;
- Manager(37) ;
- Project Manager(37) ;
- Prior Authorization Representative(36) ;
- Account Manager(35) ;
- Pharmacist(33) ;
- Software Engineer(28) ;
- Financial Analyst(25) .
