Express Scripts Account Manager Interview Questions | Glassdoor

Express Scripts Account Manager Interview Questions

Updated Apr 13, 2017
11 Interview Reviews

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Account Manager Interview

Anonymous Employee in Savannah, GA
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Express Scripts (Savannah, GA) in March 2017.

Interview

Phone interview with recruiter
 She was very laid back and made me feel comfortable. It has been a long time since I interviewed,but I felt confident. I was able to answer most questions appropriately with very few follow up questions.

Interview Questions

Other Interview Reviews for Express Scripts

  1. Helpful (6)  

    Account Manager Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 6+ months. I interviewed at Express Scripts (Saint Louis, MO).

    Interview

    Tedious, long and drawn out. Many interviews across many levels with little to no communication.
    Process was exhausting and not like any other interviews experienced. Express Scripts uses the standard behavioral interview questions.

    Interview Questions

    • Tell me about a time you had a situation with a member that didn't go as planned.
      Tell me about a time you went above and beyond to satisfy a member.
      Describe a time you identified a process that wasn't working and what you did about it.   Answer Question

  2.  

    Account Manager Interview

    Anonymous Interview Candidate in Saint Louis, MO
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at Express Scripts (Saint Louis, MO) in February 2016.

    Interview

    A brief interview by a recruiter, very brief. An interview with a Director or a Panel of AE"s and Directors. After the interview was complete, I had to follow up several times with the recruiter as no one had followed up on the interview process.

    Interview Questions

    • One of the questions were about working with a particular person, which I found disturbing.   1 Answer
  3. Helpful (1)  

    Account Manager Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2+ months. I interviewed at Express Scripts (Saint Louis, MO).

    Interview

    Several rounds of interviews with HR, my direct supervisor and their supervisor. 1-2 months in total. There were a few weeks between each step - once you apply, it took about 6 weeks to hear back from a recruiter regarding my application. The recruiter conducted a phone-screening and recommended me for an interview with a team of supervisors of my role. Once this round was complete (and I passed), there was less time between the 2nd interview and the final than there was the application and the first interview

    Interview Questions

    • Generally: The questions are situation based problem solving stories. For example, "tell me a time that you had ______ problem, what happened, and how did you solve it"   1 Answer

  4.  

    Account Manager Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2+ months. I interviewed at Express Scripts (Saint Louis, MO).

    Interview

    The process was extremely drawn out. It took over two months from the initial
    interview to the offer. Little feedback or communication was offered by ESI during the time frame. The only communication occurred when I contacted them. The actual interview was a group interview.

    Interview Questions

    • The asked a number of situation questions.   1 Answer

  5. Helpful (1)  

    Account Manager Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ months. I interviewed at Express Scripts.

    Interview

    had an informational interview early on, so my process may be a bit different. Applied via website. Contacted by recruiter nearly 1 month later for phone screening. A month after that, there was an interview with two directors, pretty much a pre-screening. Nearly two months later, I was offered the job.

    Interview Questions

    • Give an example of a time you dealt with an unhappy client. What was the situation and how did you resolve it.   Answer Question

  6.  

    Account Manager Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Honestly, it has been sometime since I was hired and was a legacy Medco employee and I am sure this process is not the same as it was when I was hired. I am not familiar with the process as it is today now that the company is ESI.

    Interview Questions

    • As stated I was hired many years ago by Medco.   1 Answer

    Negotiation

    When hired with the organization it wasn't in my current position.


  7.  

    Account Manager Interview

    Anonymous Interview Candidate in Saint Louis, MO
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Express Scripts (Saint Louis, MO) in March 2013.

    Interview

    Contacted by HR Recruiter after submitting resume via corporate website. Scheduled phone interviews one week out both times.

    First interview experience was panel with two Directors and one Sr. Account Manager. Pretty basic situational interview - however one continued to come back with why I wanted to return to the company.

    Second interview experience was 1-1 with Hiring Manager. This was refreshing - it was more of a conversation where the HM could evaluate how well I would speak on the phone. Very direct questions.

    No one got back to me after the first interview experience. The second interview experience I did receive follow up and feedback from the hiring manager directly within the time frame promised.

    One experience was negative, while the second experience was very positive. I will continue to apply later in the year.

    Interview Questions

  8. Helpful (1)  

    Account Manager Interview

    Anonymous Employee in Bloomington, MN
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at Express Scripts (Bloomington, MN) in February 2012.

    Interview

    There were 3 interviews - initial screening by recruiter, group interview with senior management and final interview with senior director.

    Interview Questions

    • I was prepared for every question.   1 Answer

    Negotiation

    There was no salary negotiation. When it was done, it was a 40% pay increase for me anyway.


  9. Helpful (1)  

    Account Manager Interview

    Anonymous Interview Candidate
    Declined Offer
    Negative Experience

    Application

    The process took 3+ weeks. I interviewed at Express Scripts in May 2011.

    Interview

    The first interview was your run of the mill behavioral interview; '"Name a time when...". I was called back for the second interview with the head of that division. Now that interview was odd, to say the least. It was far from the usual behavioral interview. I was asked the usual basic 'where do you see yourself in 5 years' questions, then out of nowhere (I kid you not) mid-sentence, the interviewer began to speak Spanish. I faltered just bit from the ball out of left field, to which she accused me of not knowing Spanish as stated on my resume. I lived in Mexico for 2 years. I know Spanish. She dressed me down like I was a child caught lying or cheating. There's no way Id want to work in that environment.


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