H&R Block Customer Service Associate interview questions
based on 2 ratings - Updated Sep 24, 2024
Averageinterview difficulty
Very positiveinterview experience
How others got an interview
100%
Applied online
Applied online
Interview search
2 interviews
H&R Block interviews FAQs
Customer Service Associate applicants have rated the interview process at H&R Block with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 71.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at H&R Block overall takes an average of 17 days.
Common stages of the interview process at H&R Block as a Customer Service Associate according to 2 Glassdoor interviews include:
Phone interview: 50%
One on one interview: 50%
Here are the most commonly searched roles for interview reports -
Easy and clear concise interview the questions weren’t hard at all it was also panel style with three managers. Typical interview questions and straightforward answers. I was interviewing for the senior customer service position
Interview questions [1]
Question 1
Tell me a about a time you dealt with a difficult customer
The process took 1 week. I interviewed at H&R Block (Kaneohe, HI) in Dec 2018
Interview
Applied online
Called to schedule interview within a week
Interview went well, typical administrative questions, what was expected of the person in the CSA position and asked upfront if I was willing to work 3-5 evenings and if I was able to work late should the need arise due to the nature of clientele and scheduling
Interview questions [1]
Question 1
I was asked typical past experience questions, what can I offer for the CSA position