Customer Service Representative applicants have rated the interview process at Johnson & Johnson with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 64.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 22 user submitted interviews for this role. To compare, the hiring process at Johnson & Johnson overall takes an average of 30 days.
Common stages of the interview process at Johnson & Johnson as a Customer Service Representative according to 22 Glassdoor interviews include:
Skills test: 17%
Background check: 15%
One on one interview: 15%
Phone interview: 13%
Drug test: 9%
Other: 8%
Personality test: 8%
IQ intelligence test: 6%
Group panel interview: 6%
Presentation: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 months. I interviewed at Johnson & Johnson (Cincinnati, OH)
Interview
Bait and switch.
Interviewer described position and job duties but after working 1 month the job was changed to something completely different from what I interviewed for.
Other Customer Service Representative Interview Reviews for Johnson & Johnson
I applied online. I interviewed at Johnson & Johnson in Nov 2025
Interview
I was able to schedule a Hirevue interview, but have not heard back. I wish there was a way for us to contact the person reviewing them or have some sort of timeline on the interview process. I have not heard back yet and its been 2 weeks.
Two step interview, first one with the temporary agency and second one with direct manager, it was long but the decision was quick. Very quick compared to other interview processes….
I interviewed at Johnson & Johnson (Bangalore Rural)
Interview
Easy and good interview process, Not so hard to clear. Ask whatever package you need with a research.We should speak confidently that's it.All the best in future You'll get the job hopefully.Thank you.