Claims Representative applicants have rated the interview process at Liberty Mutual Insurance with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Claims Representative roles take an average of 22 days to get hired, when considering 46 user submitted interviews for this role. To compare, the hiring process at Liberty Mutual Insurance overall takes an average of 23 days.
Common stages of the interview process at Liberty Mutual Insurance as a Claims Representative according to 46 Glassdoor interviews include:
Phone interview: 24%
One on one interview: 15%
Group panel interview: 13%
Skills test: 12%
Personality test: 10%
Background check: 8%
IQ intelligence test: 6%
Drug test: 6%
Presentation: 6%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Liberty Mutual Insurance (Plano, TX)
Interview
Had a phone interview, then an in person interview the following day. Met with 3 people during the interview process in person, they were very welcoming and warm. Nice atmosphere and beautiful building. Asked behavioral questions and about schedule
Interview questions [1]
Question 1
Tell me about a time you made a mistake and how did u fix it?
I applied online. The process took 2 weeks. I interviewed at Liberty Mutual Insurance (Indianapolis, IN) in Jan 2025
Interview
Pretty good interview with basic questions. About 20 minutes long on the phone. They will also go over the job description with you which will take most of the time.
I applied online. I interviewed at Liberty Mutual Insurance (Suwanee, GA) in May 2024
Interview
I was screened by a Liberty recruiter and then had an in-person interview with two managers. One was a large man who appeared to be in a lot of pain. The other was a short bald man with a high pitched voice.
Interview questions [1]
Question 1
Tell me about a time when you had to make a difficult decision with little information?
I interviewed at Liberty Mutual Insurance (Atlanta, GA)
Interview
Pretty straightforward, asked questions regarding work from home experience and conflict resolution. Only one interview was required and I was contacted within a few days regarding the job offer. Be prepared to study for certification for insurance. It's a requirement after training to pass the exam in order to keep the job.
Interview questions [1]
Question 1
Tell us about a time you dealt with a difficult customer and how did you resolve the customer's concern?