Retention Representative Interview Questions | Glassdoor

Retention Representative Interview Questions

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Retention representative interview questions shared by candidates

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What do I know about Fidelis

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provides health insurance at little or no cost at all to families in 58 counties of NY , non profit catholic organization

The hardest part is seeing how you would be in that call center situation. They will pretend to be a customer and see how you are with listening to the "customer".

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I had to act as a retention rep with the interviewer. It became a scenario where he was the irate customer and I had to retain his business as well as upsell.

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Did you leave your last employer having a job already? Why did you leave your last employer?

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Asked if I could attend a two week training course.

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There were not difficult questions.

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What will not like the most about you in 3 months??

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How would you handle an irate cx that wants to cancel his/her account?

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Name a time you had to deal with a irate customer?

A time when a customer was irate and how I handle it

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