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The purpose of this job is to provide intermediate to complex-level application development, software support, and analyses to determine programming requirements.
Essential Duties and Responsibilities - The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description
Develops and maintains software applications, integrations, mobile apps, and websites.
Utilizes various software in support of daily operations. Provides primary technical support for designated systems.
Provides customer support. Troubleshoots complex issues and implements change requests, procedures, and processes to accomplish customer goals.
Analyzes web applications for security vulnerabilities and implements corrections as required to ensure compliance with Web Content Accessibility Guidelines (WCAG). Ensures software applications are up to date and adheres to business rules.
Serves as liaison between vendor and business units to ensure issue resolution. Monitors tickets, assists vendor representatives with finding solutions, and escalates critical issues.
Trains and educates city staff on software functionality and processes. Creates standard operating procedures (SOP’s) and client instructions.
Collaborates with business users to develop use-case scenarios. Analyzes and understands business needs to gather requirements and identify cost and time-saving opportunities.
Regular attendance is a necessary and essential function.
Performs other duties as assigned.
Supervisory Responsibilities
No supervisory authority. Work does require providing guidance and training to others.
Human Collaboration and Job Impact - This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction
Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contact may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.
Interactions have significant impact on the organization in terms of time, money, or public/employee relations.
Fiscal Responsibility
Position has no fiscal responsibility.
Education and Experience - An equivalent combination of education, training and experience will be considered
Education and Experience
Bachelor’s Degree in Information Technology, Computer Science, or related field
3 to 5 years’ experience in software development and support.
Licenses or Certifications
None.
Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position
SQL Server Reporting Services (SSRS), Crystal Reports, Visual Studio Pro/Code, and Power BI.
Skill in:
Performing business and risk analyses.
Thinking critically.
Communicating verbally and in writing to meet the audience’s needs.
Ability to:
Compile, organize, interpret, and communicate data and results concisely.
Apply logic and reasoning to evaluate the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Provide high levels of effective customer service.
Regularly use a computer, software, phone, and related office equipment.
Focus on tasks.
Respond to after-hours emergency computer requests, including evenings and weekends.
Pass a Criminal Justice Information Services background check.
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job
Work Environment
Office or similar indoor environment – Frequently/often
Exposures
Individuals who are hostile or irate – Sometimes
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This position is relatively free from unpleasant environmental conditions or hazards and is generally sedentary.
Incumbents may be required to exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly have to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Hours/Days
8-5, M-F
Starting Salary
$66,144 - $81,390 Min-Midpoint, Commensurate with training and experience
Pay Grade
110
Number of Positions Available
1
Deadline to Apply
07/10/2026
Open Until Filled
No
Special Instructions to Applicants
This is NOT a remote work position.
Notice to Applicants
Individuals needing accommodation to apply may call 573.874.CITY (2489)
TTY: 711 (MO RELAY)
THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE
THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING
The City of Columbia participates in the federal E-Verify work authorization program
The minimum salary is $66K and the max salary is $81K.
$66K – $81K/yr (Employer provided)
$74K
/yr Median
Columbia, MO
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