Incredible business concept but terrible oversight in execution, feeding an unhealthy concentration of power for Leaders - Senior Member Service Representative USAA Employee Review

Users say... "USAA offered great benefits and they really help you to move up if that is your desire." "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." "work/life balance is good but watch out where you work for flexibility" "Great bonuses every year and christmas parties" "Great benefits and depending on the location you have great in office luxuries i.e suana, gym, track, game room." 

Users say... "There was poor management and it made for a hostile environment for some of us." "Some managers have been there so long that they don't care about doing the right thing anymore." "Poor leadership that doesn't understand the company mission statement." "The only thing I would say is that in this economy the salary is low" "Moving a lot of dev work overseas but keeping middle and upper management state"