Redfin Reviews | Glassdoor

Redfin Reviews

Updated December 9, 2018
374 reviews

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3.4
StarStarStarStarStar
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Redfin CEO Glenn Kelman
Glenn Kelman
276 Ratings

Employee Reviews

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Pros
  • "Work-life balance is encouraged at all levels, especially for engineering" (in 15 reviews)

  • "Flexible schedule, good pay for events" (in 30 reviews)

Cons
  • "Work-life balance is very difficult" (in 49 reviews)

  • "NO I MEAN NO work life balance ZERO" (in 14 reviews)

More Pros and Cons

  1. Helpful (3)

    "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer II
    Current Employee - Software Developer II
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Redfin full-time (More than a year)

    Pros

    Great people, great projects, great compensation, reasonable expectations from project & management. Morale events, hackathons that only go from 9-5 (with games and drinks in the evening), giant annual events with the entire company (engineering, brokerage, mortgage,title, everyone), 6 kinds of beer on tap, catered food, stumptown on tap, endless supply of free snacks ... it's a wonderful place to be a dev.

    Cons

    No 401K matching. No subsidized parking. Housing market is slowing down and the business is going to face some hurdles.


  2. Helpful (1)

    "agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Redfin full-time

    Pros

    top of line health benefits, team leader who truly cares for you as a person and not see you as $, opportunity to move up/around within organization

    Cons

    a lot of metrics and changes to adapt

    Advice to Management

    changes are great but we don't need to roll out new initiatives every month esp. when it's working fine

  3. Helpful (7)

    "Real-estate evolution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Tampa, FL
    Former Employee - Team Lead in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Redfin full-time (More than 5 years)

    Pros

    Advanced Technology , education, and support.

    Cons

    The push for volume instead of customer focus (this happens because of a low base salary and a low bonus structure.

    Chaos in the front line where it matters:
    Utilizing independent associate agents (1099)

    Technology running agents instead of agents utilizing technology

    Showing 10 houses a day should not be the norm. There is no way to provide clients with the attention that they need.

    Starting to treat employees like numbers

    Advice to Management

    Keep Glen in charge and instead of bean counters.


  4. "Senior Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Redfin full-time

    Pros

    Great team environment and
    schedule flexibility

    Cons

    Management
    no work life balance
    survey affects your pay regardless if you a great job or not -

    Advice to Management

    Get some training on how to coach your agents


  5. Helpful (14)

    "Former full time employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbia, MD
    Former Employee - Anonymous Employee in Columbia, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Redfin full-time (More than 3 years)

    Pros

    No need to market and prospect for clients, although the client quality has gone down with the reduced support of Support agents.
    Health insurance is nice, but also a reason that makes people afraid to leave.

    Cons

    The company has changed since it went public. Work is 24/7 if you want to make a decent salary. Managers are mostly hired because they are friends of upper management and not on merit.

    Advice to Management

    Redfin has 3.4 stars on their reviews on Glassdoor. If an agent had 3.4 on their reviews at Redfin, they would be fired. Maybe it's time to do something.


  6. Helpful (1)

    "Associate agent"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    flexible schedule, no headache, worry free

    Cons

    income varies, no set schedule,


  7. Helpful (4)

    "Survey Stress!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Redfin full-time

    Pros

    You don't have to source your own leads, fun atmosphere, team building, training and support.

    Cons

    The survey is beyond stressful and made me want to quit! They are going to lose stellar agents because of this. Customer service is very important, but is rated so incredibly heavy on the customer that the employee isn't supported if a blown up and irate customer leaves a negative review that is not valid.

    Advice to Management

    Agents care about their clients and focus on customer service #1. However, the survey causes an unhealthy level of stress. It's one thing if a survey is warranted, but if it's not, there's not much that can be done. It causes discouragement and burnout.

  8. Helpful (7)

    "Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Redfin full-time (More than a year)

    Pros

    Co workers are great, support staff and TC's are equally amazing.

    Cons

    Unrealistic expectations!! If you are well liked you will get the good deeds if you out preform everyone else they will feed you leads its not automated as they say. NO I MEAN NO work life balance ZERO. 12 to 18K salary bonuses are $1,500 for a $500K home taxed at 30% don't get me started on how sneaky the metrics are meant to constantly keep you feeling less than antiquate. Don't have a slow month it will be impossible to ever get out of the hole don't get a low score from a client you will get paid the half already low bonus. You are a work horse until you burn out and die then they discard you like trash after you've lost your life to the work. They give the expectation to buyers of no hassle and stress free for the buyers the hassle and stress in on the employees to get them to buy now list now.

    Advice to Management

    Better training less stress on employees 3 should be a goal not a minimum. 60 days for someone just starting their search not ready to buy with no prequal or funds to buy is insane.


  9. Helpful (2)

    "Great pay, no flexibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Redfin was the best place I ever worked at! People are amazing, pay is outstanding, and it really is a great place to spend your time.

    Cons

    When I say I worked... I WORKED. I would sometimes have 13-15 hour work days, there’s a lot of work to be done. The work load is not spread out amongst the employees enough

    Advice to Management

    Workload management. And also, need to learn who to hold accountable for what.


  10. Helpful (2)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Redfin full-time

    Pros

    I liked Redfin. The other employees are fun and smart. There is a work hard, play hard atmosphere at the company. It's fun to be part of a relatively new company, and the training, technology and benefits are great.

    Cons

    Agents spend a lot of time working on their own and not in the office.

    Advice to Management

    Keep providing excellent benefits and a fun atmosphere.