Redfin Reviews | Glassdoor

Redfin Reviews

Updated July 15, 2018
339 reviews

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3.3
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Redfin CEO Glenn Kelman
Glenn Kelman
252 Ratings

339 Employee Reviews

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Pros
  • "Work-life balance is encouraged at all levels, especially for engineering" (in 15 reviews)

  • "Flexible schedule, pay is decent for what you are doing and not salesy at all" (in 24 reviews)

Cons
  • "Working with your manager to maintain your workload and make sure you have a healthy work life balance is important or you will work yourself to death" (in 40 reviews)

  • "career path undefined and low pay for associate agents" (in 25 reviews)

More Pros and Cons

  1. Helpful (4)

    "The future of Real Estate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Redfin full-time (More than 5 years)

    Pros

    Redfin offers a supportive work environment that's truly team-based. Everyone helps others to succeed. Redfin is growing fast in the Philadelphia market, and new opportunities in varying roles open up all the time. The business model is different than what many agents are used to -- and it's the future! It's all about customer satisfaction and accountability.

    Cons

    It's important to set customer expectations and boundaries to keep your sanity -- there are lots of customers, which is a good thing!


  2. Helpful (1)

    "Great place to learn, clients are challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Redfin full-time (More than a year)

    Pros

    Steady stream of potential clients, incredible learning opportunities, supportive team

    Cons

    Redfin attracts a lot of customers who don't value agents and their behavior shows it. The volume of customers makes it hard to give them all the attention they demand.

    Advice to Management

    Trim the fat from the corporate side. Pay your agents more so you can attract talent that doesn't need all the training you're spending on.

  3. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Austin, TX
    Current Employee - Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Redfin full-time (More than 3 years)

    Pros

    Great Company! Excellent Benefits. Very supportive culture.

    Cons

    Redfin is a growing company. With that, there are hurdles. I am impressed at how our leadership adjusts quickly when needed.


  4. Helpful (3)

    "Transaction Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Redfin full-time

    Pros

    Co-workers, home-grown software tailored to the job/task

    Cons

    Sink or swim mentality, very little task-related training ("It's the Redfin way...").


  5. Helpful (3)

    "Unfortunatley selling the dream"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Redfin full-time (More than a year)

    Pros

    -All the perks of Seattle tech world.... Minus 401k match, work from home and good commuter benefits.
    -Company seems to be growing.

    Cons

    -Career growth and progression is completely random based on attrition and favoritism.
    -If you are in real estate or tech, you poop gold, if not you're just basic poop.
    -People aren't promoted on merit, but more on how much Redfin Kool-aid they drink.
    -Top heavy in some organizations.
    -Far too much red tape for such a small company. Too many cooks in the kitchen.

    Advice to Management

    Stop with the special treatment of bad people just because they have been there for a long time.


  6. Helpful (4)

    "Good Place to Learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Agent in Denver, CO
    Former Employee - Associate Agent in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Redfin part-time (More than 3 years)

    Pros

    Great place to learn if you are new to real estate. Technology based and forward thinking. Remote support available if needed. Flexible schedule if you want to work part time as a contract employee.

    Cons

    Company is growing fast and a lot of change occurs- can make it a bit of a "bumpy ride." Since the company went public there was an obvious tightening of expenses and cuts in pay. Events and meetings that contractors used to get paid to attend were labeled "optional" with no pay. Many of these meetings had important content, and so if you want to stay informed you must choose to not get paid for your time. As a contract employee you do a lot of work that you do not get paid for. Often scheduled events are cancelled after work has been completed on the events.

    Advice to Management

    Appreciate and compensate your contract employees. They are what allows your business model work.


  7. Helpful (7)

    "Listing Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Negative Outlook

    I worked at Redfin full-time (More than a year)

    Pros

    Friendly Staff & Work From Home Possibilities.

    Cons

    Maybe some type of workload incentive for TC/LC's.
    Handling multiple agents and or pushing twenty transactions at a time with no incentive for successfull workload.

  8. Helpful (7)

    "Mismanagement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Agent in Seattle, WA
    Former Employee - Senior Agent in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redfin full-time (More than 3 years)

    Pros

    Redfin will allow you to grow as an agent. The benefits are great, and the flexibility is great.

    Cons

    The company is poorly managed. While most people have their heart in the right place, most managers are critically inexperienced and in way over their heads. That includes executive management, and goes right down to local management. Sadly, Redfin is a company that will continue pursuing a terrible idea regardless of who it hurts. After going public, the culture became extremely toxic. Nearly every position in the Real Estate Ops program had their pay and business cut significantly. Redfin used to put a priority on supporting it's employees and being there for them. Unfortunately, even that is no longer the case. If there's a way to save a buck, they'll do it.

    Redfin has also nearly completely stopped innovating. There has been nearly no innovation into new products or services in 2017 or 2018. They went from a real estate company trying to change the industry, to a company that seems to be struggling to find any relevance. With the newer companies entering the business, it seems like Redfin will likely struggle with finding their place in the industry.

    If you're in ReOps, as an agent or AA, your options for growing in the company are severely limited. The only options you have is to go up the ReOps management chain, which historically meant taking big pay cuts.

    With Redfin's new internal programs, many agents are struggling to break $20k/yr. While a Senior Agent with experience and large pipeline used to make close to $150k/yr, the best you could expect now is around $90k/yr.

    Advice to Management

    Treat your employees better. Hire better managers. Replace executives with experienced executives.


  9. Helpful (3)

    "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Redfin full-time (More than a year)

    Pros

    Great benefits. Generally great co-workers.

    Cons

    Constant changes that sometimes make your job harder.

    Different sets of rules for different people. The company is fiercely against remote work, however, there are employees who are "grandfathered" in which causes resentfulness and a feeling of unfairness among coworkers who work just as hard but are unable to take advantage of this perk.

    Newer employees not only get paid significantly less but have to watch while senior employees are held to a different set of standards and play by a different set of rules.

    Inexperienced managers.

    No growth opportunities outside of Headquarters and Hub locations.


  10. "Listing coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Redfin full-time (More than a year)

    Pros

    Flexible and fun environment

    Cons

    Need more opportunities and higher pay.


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