Redfin Reviews | Glassdoor

Redfin Reviews

Updated February 21, 2019
397 reviews

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3.3
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Redfin CEO Glenn Kelman
Glenn Kelman
284 Ratings

Employee Reviews

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Pros
Cons
  • "Work-life balance is very difficult" (in 53 reviews)

  • "NO I MEAN NO work life balance ZERO" (in 16 reviews)

More Pros and Cons

  1. "Love this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Atlanta, GA
    Current Employee - Agent in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Redfin full-time (More than a year)

    Pros

    Team work and support, Benefits are amazing! The company pays for mileage, and any other real estate fees. The health insurance is top notch!

    Cons

    The number of clients can get overwhelming


  2. Helpful (3)

    "You'll drink the Koolaid till it drowns you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Philadelphia, PA
    Former Employee - Manager in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Redfin full-time (More than 3 years)

    Pros

    Leads generated by website; health benefits & expenses reimbursed. Some really good people trying to make this a great place to work. Too bad they're in the minority.

    Cons

    No work life balance. Work 70-80 hrs/wk to earn less than $100k/yr.
    Too many managers promoted without the knowledge and experience to be successful leaders. People at top too narcissistic and condescending. Company culture was very good early on but disappeared as company grew and people were promoted without the experience necessary for their new roles.

    Advice to Management

    Start respecting the agents that are the backbone of your organization. Reviews are valuable but you're too quick to throw a good, hard working agent "under the bus" if a customer gives them less than a 8-10 review. Many of your customers are only 2-3 star clients yet you treat them better than your agents. You penalize hard workers and don't respect the years of experience and knowledge many agents have unless they go along with managers and never voice an opinion that's different from yours.

  3. Helpful (3)

    "Great Technology, No Work Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Saint Louis, MO
    Former Employee - Manager in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redfin full-time (More than 3 years)

    Pros

    Great benefits (vacation, 401k, flexible schedule)

    Cons

    Your experience depends on the maturity and experience of your manager. Bad manager = bad experience.

    Advice to Management

    Practice what you preach. Though they indicate they are pro-diversity; their workforce is NOT diverse.


  4. "Really a team work makes the dream work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Buyer Agent in Houston, TX
    Current Employee - Senior Buyer Agent in Houston, TX
    Approves of CEO

    I have been working at Redfin full-time (Less than a year)

    Pros

    Love my career, my team mates, my leadership. This is what others try to mimic but this really is a team, laugh hard, work hard, play hard. Support is amazing. Work life balance does exist and I have 3 children still at home. It's up to the individual to make the balance work in any job not just REDFIN.

    Cons

    Absolutely nothing keep doing what you are doing

    Advice to Management

    Keep doing what you are doing. Management that really cares and spends time with their people.


  5. Helpful (6)

    "Great concept and I believe in the product; terrible managers and work you to the bone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in San Diego, CA
    Former Employee - Sales Agent in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Redfin full-time (Less than a year)

    Pros

    Cool company culture, modern offices, free snacks and drinks (when stocked), company provided laptop, work station, and printer, mileage reimbursement, paid cell phone.

    Cons

    They work you to the bone, if you put in 12 hours a day, thats a short day. No matter what you do, its never good enough. They try to put off a cool vibe by sending memes in every email from the manager to staff, but they get old and it doesn't offset the undertones of the email telling you you're not good enough, no one is ever good enough.

    Advice to Management

    Try to understand where the employee is coming from because we don't always know your way of doing things, refrain from constant criticism and condescending tone.


  6. Helpful (6)

    "Good for Part Time Extra Money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Agent in Birmingham, AL
    Current Employee - Associate Agent in Birmingham, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Redfin part-time (More than a year)

    Pros

    You get to open and close your schedule, based on when you want or need to work. This is great as an extra job to get some extra money. Primary Markets pay better than the secondary markets. Great starting place, for a new agent.

    Cons

    This is ideally a part-time job for some extra money. There are no medical or retirement benefits. The real estate fees are paid by you. The depreciation that happens to your vehicle is severe. After subtracting taxes, expenses (gas, mileage, and time coordinating homes, and drive time, late clients, and no-shows...) The pay turns out to be about $11 to $15 per hour. You can make more money, as long as you can reduce your mileage from your home base and show more homes within the same neighborhood. It's like being an Uber driver for real estate, but you have to have just as much knowledge as the negotiating agent. The real estate MLS fees are brutal. You also have to pay for your own continual education courses. The pay has reduced, since joining the team.

    Advice to Management

    Original Event Pay Scale Returned.


  7. "Many opportunities!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Agent
    Current Employee - Associate Agent
    Recommends

    I have been working at Redfin part-time (Less than a year)

    Pros

    Many opportunities to expand one's real estate career. Awesome work/life balance and great co workers.

    Cons

    I Can't think of any!

  8. Helpful (2)

    "Great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Redfin full-time

    Pros

    Everything is so freaking great

    Cons

    Nothing is wrong at all


  9. Helpful (17)

    "This is not a tech company..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redfin full-time

    Pros

    Much like the field of real estate, Redfin is just selling an image. It's certainly not a tech company, it's really just a real estate brokerage with a website. The company is fractured heavily internally, they haven't made profit, the revenue generating machines are agents and commissions, and they haven't innovated or changed the field of real estate as they initially set out to do. They created a website and collected user data, so that's pretty much all they have going for them. Unfortunately, the company is stagnant when it comes to creating a modern work environment, hiring smart people who know real estate, and staying ahead of competition. Much of it can be attributed to the lack of visionaries at the company who can move it forward. Their technology platforms are already appearing dated, and anyone with a brain has left or are leaving. Listening to the CEO and upper mgmt closely during investor meetings and company meetings, there is a sense of uncertainty behind their answers, and their poor business decisions might be catching up with them. Overall, this company will make some money off the website for the execs, and will probably end up a notch below Zillow.

    Cons

    - The company is split and fractured in two: bizops and reops. Reops is the circus show, and bizops is the ticket counter.
    -Not many smart folks for a "tech" company. They are having a tough time attracting and retaining top talent.
    -Crossing over into dated technology and CRM tools that majority of the agents internally don't appear interested in using
    -The company hasn't found it's own voice. They emulate big tech firms like Amazon or FB to up the cool factor to appeal to us young folks, but really, they haven't made a penny yet.
    -Huge wastage of money at HQ and other branches.

    Advice to Management

    I would advise cleaning shop and starting over, but it's too late with the competition that's now staring you in the face.


  10. Helpful (2)

    "Best Move I have made in years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Listing Specialist in Houston, TX
    Current Employee - Listing Specialist in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Redfin full-time (More than a year)

    Pros

    Strong team commitment, an incredible amount of support, ability to focus on your strongest attributes, the empowerment that comes from the values and culture to really help your clients get the most for their money, fantastic benefits, a never ending flow of new clients.

    Cons

    It can get incredibly busy even with all the support.

    Advice to Management

    Never stop doing what you already do. The commitment to the Agents is second to none.