Customer Care Professional applicants have rated the interview process at American Express with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Professional roles take an average of 17 days to get hired, when considering 63 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
Common stages of the interview process at American Express as a Customer Care Professional according to 63 Glassdoor interviews include:
Phone interview: 21%
One on one interview: 15%
Skills test: 13%
Background check: 13%
Drug test: 11%
Group panel interview: 10%
Personality test: 9%
IQ intelligence test: 4%
Presentation: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at American Express
Interview
First they have you do a thorough assessment online. then you have to do a virtual interview where you record your answers on a app on your smartphone that is video/audio but there is no live person on other end. then you do the phone interview. then you do the in person interview. the in person interview is round robin style. 6 people including me were going for the job. first I went into a room with 2 others and then the Interviewer and were asked a series of questions. then i went to a separate room with one interview and myself. then again back to the room with 2 others. then lastly one more room with a different interviewer. so i saw 3 interviewers total. Interesting style and VERY thorough process. 4 interview steps in all. Rest assured, they hire in large groups that go into "training classes" of around 10-25 people at a time so there is a lot of opportunity and the people you are interviewing with arent your enemies.
Interview questions [1]
Question 1
Why american express?
What is your favorite Blue Box value?
Tell me about your work background
I applied online. I interviewed at American Express (Toronto, ON)
Interview
There was a long interview process, jumping between four to five different people. and then a long background check process. Overall, the process ran pretty smoothly but was very long
Interview questions [1]
Question 1
Tell me a time you delt with an irrrate customer and how did you handle this.
Interviewers focus on whether my personality matches with the company values, and whether my ability can master the job. The interview is relatively casual though, instead of asking questions in one way, they constantly provide feedbacks, including credits and guidiance.
Interview questions [1]
Question 1
I am located in Hong Kong. If you work in a Cha Chaan Teng, do you think politeness is important?
Friendly and casual; hiring leader was friendly and interview questions were pretty casual. There was a small case study to gauge your problem solving skills and impromptu mock call session.