Collection Specialist applicants have rated the interview process at American Express with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Collection Specialist roles take an average of 10 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
Common stages of the interview process at American Express as a Collection Specialist according to 11 Glassdoor interviews include:
Phone interview: 16%
Drug test: 16%
Skills test: 16%
Personality test: 12%
Background check: 10%
Group panel interview: 10%
One on one interview: 8%
IQ intelligence test: 6%
Presentation: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at American Express in Sep 2016
Interview
The interview and hiring process was extremely easy the recruiter found my resume and my application they contacted me. I spoke with the recruiter and I agreed to do the group interview. The next day I got the offer. It took a little bit less than a week for the entire process. Once I accepted the position I went through the background check which took about maybe a week week and a half. I did the drug test which was very simple and got an official recognition of my background being verified.
Interview questions [1]
Question 1
explain a time when you had to deal with a customer who is behavior wasn't what you expected to be and how you overcame their behavior to turn it into a positive situation.
I applied online. I interviewed at American Express
Interview
they do a phone interview, next it would be the interview with various people on a call and enter to each section on phone with 3 to 4 people. You need to ask questions then they want to ask about your experiences at previous jobs and then role plays. One of the person was unprofessional and I couldn't concentrate on the interview.
Interview questions [1]
Question 1
What would you do in a situation that you get an angry customer?
I applied online. I interviewed at American Express (Sunrise, FL) in Nov 2020
Interview
The STAR method is an interview technique that gives you a straightforward format you can use to tell a story by laying out the situation, task, action, and result. Talk about specific ways you solved a difficult problem. How do you overcome objections and give examples.
I applied online. The process took 1 day. I interviewed at American Express (Fort Lauderdale, FL) in Sep 2020
Interview
First interview from comfort of your own home. Used an application called vueright or something like that. Asked like 4 questions and then submit to recruiter. Questions were story based. Explain a time when...