Customer Service applicants have rated the interview process at American Express with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 13 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
Common stages of the interview process at American Express as a Customer Service according to 8 Glassdoor interviews include:
Phone interview: 25%
Skills test: 20%
Background check: 15%
Personality test: 15%
Presentation: 10%
Group panel interview: 10%
Drug test: 5%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at American Express
Interview
Telephone interview with standard questions and lots of housekeeping (i.e. fact checking CV). The interviewer spent the first third of the interview outlining salary expectations, benefit packages, shift patterns etc. They then asked more competency questions and finished off with a lot of information about how they use your data and what would happen if you were offered the job (in terms of background checks etc.)
Interview questions [1]
Question 1
Tell me about a time that you overcame a challenge
I applied online. I interviewed at American Express
Interview
Comenzas con una entrevista en español virtual, donde te preguntan sobre vos, por que queres trabajar ahi, donde te gustaria verte en unos años. Y luego te realizan unas preguntas en ingles. Si las respondes, procedes a pasar a la entrevista grupal.
I applied online. I interviewed at American Express (Kuala Lumpur) in Oct 2024
Interview
Difficult question but a relatively easy process. Timings are following your actual shift so leaders are mostly on night shift and hence why interview could be late at night or wee hours of the morning. Anticipate hard questions. Role playing also. Ensure communication and listening skills are on point.
Interview questions [1]
Question 1
What you did find difficult in your previous job and why. Provide examples and how did you overcome it.
I had 3 interviews, One on a video call via phone, one group interview with about 20 other people and one where it was myself, and two managers. The hardest interview was the video call online.