Customer Service Representative applicants have rated the interview process at American Express with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 59% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 21 days to get hired, when considering 77 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
Common stages of the interview process at American Express as a Customer Service Representative according to 77 Glassdoor interviews include:
Phone interview: 22%
Skills test: 13%
Group panel interview: 12%
Drug test: 12%
One on one interview: 12%
Background check: 10%
Personality test: 8%
Presentation: 5%
IQ intelligence test: 4%
Other: 2%
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I applied online. The process took 3 weeks. I interviewed at American Express in Feb 2020
Interview
Filled out at home customer service rep application online. Took an online assessment. Received a phone interview a week later. Was asked basic customer service questions. The interview was relaxed and easy.
Interview questions [1]
Question 1
Name a time you had to deal with a difficult customer
had three steps. interview with recruiter then had to come in and interview with performance based questions followed that up with a role play sesh. You then had to go on the website confirm everything is correct. then drug test and background check
Not good, they just asked star based behavioural questions and it sucks to remember the pattern . They should change the interview process /pattern.. and also I don’t think they know how to hire a person, shame on them
first interview- behavioral round with talent acquisition on teams
second interview-in person with 2 team leads, 5 behavioral question and scenario based
2 assessments for language and other types of assesments
Interview questions [1]
Question 1
how would you handle a caller who asked you to do something against procedures