Customer Care Representative applicants have rated the interview process at Comcast with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 60.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Representative roles take an average of 15 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Comcast overall takes an average of 27 days.
Common stages of the interview process at Comcast as a Customer Care Representative according to 5 Glassdoor interviews include:
Skills test: 28%
One on one interview: 22%
Phone interview: 22%
Presentation: 11%
Background check: 6%
Drug test: 6%
Group panel interview: 6%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Comcast (Knoxville, TN) in Jun 2017
Interview
It is an open house situation you go in then they talk about the environment what they have to offer and you get to hear from current leadership. They let you know about the type of situations you encounter and the benefits that you get working for the company.
Interview questions [1]
Question 1
Years in customer service and how it would relate to their job
I applied online. I interviewed at Comcast (Baltimore, MD) in Mar 2026
Interview
Had a phone interview with the TA and then a interview with two managers. Pretty straight forward. Come prepared to answer situational questions. Currently waiting to hear back from them.
Interview questions [1]
Question 1
Tell me about a time you used facts to make a sale.
I applied online. The process took 2 weeks. I interviewed at Comcast (South St Paul, MN)
Interview
Have a phone interview, then onsite interview. with group led tour and some questions. Then seperate one-on-one interview with a Manager or Supervisor. before the onsite interview I believe you had to do an online skills test
The process took 2 days. I interviewed at Comcast (Saint Paul, MN) in Oct 2017
Interview
I had a phone interview then I had to do there online assessment and then I had a interview we took a tour of the building then I had a one on one interview with one of there supervisors
Interview questions [1]
Question 1
Explain a time when you had to help someone who was gave you a hard time and how did you handle it.