Customer Service Representative applicants have rated the interview process at Kaiser Permanente with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 31 days to get hired, when considering 64 user submitted interviews for this role. To compare, the hiring process at Kaiser Permanente overall takes an average of 35 days.
Common stages of the interview process at Kaiser Permanente as a Customer Service Representative according to 64 Glassdoor interviews include:
Group panel interview: 19%
Drug test: 17%
Skills test: 16%
Background check: 10%
Presentation: 9%
Phone interview: 8%
One on one interview: 8%
Personality test: 7%
IQ intelligence test: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 6 weeks. I interviewed at Kaiser Permanente (Corona, CA) in Sep 2015
Interview
Interview was two hiring managers. They took turns asking questions. Interview lasted about 20 minutes. They want detailed answers and and spend most of there time writing what you are saying and are not making eye contact.
Interview questions [1]
Question 1
Name a time when you received excellent customer service
I interviewed at Kaiser Permanente (Gaithersburg, MD)
Interview
Customer service scenario questions: You may be asked how you would handle specific situations, like dealing with a frustrated patient or explaining complex healthcare plans.
Role-play scenarios: Sometimes, they’ll set up a role-play to evaluate how you handle customer queries, objections, or challenges in real-time.
Job-specific skills: They might ask if you're familiar with any healthcare systems, terminology, or insurance plans.
Behavioral questions: More in-depth questions about your previous work experience. Example:
"How do you prioritize tasks when dealing with multiple inquiries?"
"Tell us about a time you had to adapt to a new policy or regulation in your job."
Interview questions [1]
Question 1
Imagine a customer calls in frustrated because their claim was denied. They believe the denial was a mistake, and they are very upset. How would you handle the situation, ensuring the customer feels heard, while also explaining the details of the claim denial and any next steps they can take?
I applied online. I interviewed at Kaiser Permanente (Lawrenceville, GA)
Interview
Panel interview with the supervisors from each location. It almost felt like an interrogation. Some supervisors were more easygoing than others. It may be intimidating if you’re not used to that type of setting but if you know your stuff, you’ll be fine.
Interview questions [1]
Question 1
Tell us a time you used the 5 star method to complete a project or task. What did you do and what was the outcome.
Through an agency to get job it was easy not a lot of questions you basically submit resume Through an agency to get job it was easy not a lot of questions you basically submit resume