Merchandise and Customer Assistant applicants have rated the interview process at Sears with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 59% positive. To compare, the company-average is 54.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Merchandise and Customer Assistant roles take an average of 6 days to get hired, when considering 17 user submitted interviews for this role. To compare, the hiring process at Sears overall takes an average of 13 days.
Common stages of the interview process at Sears as a Merchandise and Customer Assistant according to 17 Glassdoor interviews include:
One on one interview: 34%
Drug test: 20%
Background check: 18%
Personality test: 14%
IQ intelligence test: 6%
Skills test: 6%
Presentation: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 5 days. I interviewed at Sears (Roseville, CA) in May 2012
Interview
The interviewer started off by asking about my day and how i was feeling about the interview. They then proceeded to discuss why i wanted to work for the company and how i felt i would fit into the company. Then we discussed my work history and why i had gaps between employments. Then we discussed a moment in time when i felt someone provided great customer service and how it inspired me to provide better customer service.
Interview questions [1]
Question 1
Q: Why did you have an employment gap between these years?
After applying, I received an email 3 days later regarding scheduling an interview at the store. Two days later, I received a call saying I was hired and was immediatley emailed paperwork to fill out electronically.
I applied online. The process took 4 days. I interviewed at Sears (Chula Vista, CA) in Apr 2016
Interview
Overall was a very pleasant and friendly interview process. It was two interviews, they said it normally would be three, but the assistant store manager was available to interview about an hour after the first interview was done. First interview was very basic and told me the basics of the job. The second kind of asked me questions with customer experience and asked me a question about what the previous interviewer had ran by me (job roles etc.)
Interview questions [3]
Question 1
Name a time you had to answer a customer's questions with a sense of urgency in a tense situation.
I applied online. I interviewed at Sears (Palm Beach Gardens, FL) in Sep 2015
Interview
Interviewer was very friendly. Asked basic interview questions and I was offered the job at the end of the interview. I only met with one person but I was told that you typically interview separately with 2 people.