SUMMARY: The Private Collection Specialist is responsible for collecting private pay balances, maintaining resident trust accounts, and processing refunds within company guidelines.

ESSENTIAL FUNCTIONS: • Make daily private pay collection calls. • Manage resident trust accounts for residents in assigned centers. • Maintain assigned accounts receivable at or under the company goal. • Post cash as assigned. • Must be able to communicate with center business office managers effectively and attend monthly conference calls to discuss aging balances. • Process refund and write-off requests within company guidelines. • Prepare collection letters and monthly statements per policy • Establish payment plans and work returned payments per policy • Responsible for completing monthly RFMS scanning for assigned centers • Attend training sessions as necessary. • Promote and demonstrate a Service Excellence culture.

QUALIFICATIONS: • High school diploma, or equivalent. • Minimum two years’ billing and insurance experience, preferably in health care. • Accounting/Collection experience preferred. • Collection call experience is preferred. • Proficiency in Microsoft Word, Excel, Power Point, Adobe, Microsoft Teams and Outlook. • Demonstrated analytical skills for the reconciliation of patient accounts. • High level of initiative, confidentiality, organizational skills and ability to follow detailed instructions. • Excellent communication and interpersonal skills for working with payer specific state and local officials as well as center personnel, insurance company representatives, residents, and responsible parties. • Must be flexible, detail-oriented, ability to multi-task, meet deadlines and be able to make effective decisions and work as part of a service excellence team. • Able to work flexible schedules