Stressful, and no recognition of talent, unless you're brand new. - Customer Service Representative Nationwide Employee Review

- Phone positions are very stressful. - Quality program can determine whether you have a job or not, yet only 1-3% of all calls for the month are pulled randomly for evaluations. - Management has a tendency to change employee policies for the worst, and make the changes retroactive. - People who do well and have been there for years are rarely promoted, while brand new people are promoted right away. - Talent it not noticed by management.