MassMutual Reviews | Glassdoor

MassMutual Reviews

Updated June 22, 2017
765 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
295 Ratings

765 Employee Reviews

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Pros
  • Work from home option is very flexible (in 15 reviews)

  • Supportive management, good benefits, good people to work with (in 30 reviews)

Cons
  • Commission only, no base salary or temporary salary while training (in 19 reviews)

  • It is 100% commission based, so the beginning can be very difficult to get through (in 25 reviews)

More Pros and Cons

  1. "Overall a good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than 3 years)

    Pros

    There are some great people working for the organization, and the office atmosphere is enjoyable. Benefits are good though there aren't a lot of options for medical coverage.

    Cons

    Various departments within the organization do not work together effectively. The expectation is that the rank and file employees hold each other accountable for working as a team, but mid to senior level management fails to hold their counterparts accountable. Company is way behind on technology in some areas.


  2. "Pretty good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Pittsburgh, PA
    Current Employee - Sales Representative in Pittsburgh, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at MassMutual full-time (Less than a year)

    Pros

    Flexible time, and can get a good amount of pay. Also the people who work here are very friendly and will help you with anything you need.

    Cons

    Have to call people blindly, when having an interview make sure to go through exactly what you have to do on a daily basis.

    Advice to Management

    None

  3. "Depends on Your Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Phoenix, AZ
    Current Employee - Consultant in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at MassMutual full-time (More than 3 years)

    Pros

    Good amount of vacation time, a lot of great people working for them, good maturity benefit with a mother's room available, health insurance is okay but what they have currently is worse than what they used to have.

    Cons

    The departments often don't work collaboratively and there have been a lot of layoffs with many departments... really lacking in IT and technology!!! Unrealistic goals in that regard, and upgrades have gone disastrous. Performance review program has slightly improved but the sales departments are on a curve so there's almost no point in trying to exceed goals. Some departments are cool with working from home, but it's not a company wide privilege.

    Advice to Management

    Be honest to your employees (as much as possible), support them because the EEs are the company! If someone leaves, support their evolution and don't keep it a secret where everyone they work with doesn't find out until 2 months later.


  4. "Great Company"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Springfield, MA
    Former Employee - Anonymous Employee in Springfield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MassMutual full-time (Less than a year)

    Pros

    Great Facility, Competitive pay, great benefits

    Cons

    No cons - it's a great company


  5. Helpful (4)

    "Good company, good people, would not recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Bala Cynwyd, PA
    Former Employee - Financial Advisor in Bala Cynwyd, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at MassMutual full-time (Less than a year)

    Pros

    Unlimited earnings potential because job is 100% commission based. Training program is good and senior leadership is helpful in their role of supporting/closing deals.

    Cons

    100% commission. "You're your own boss". Senior leadership advertises how you make your hours, then complain if you are not "working on your practice" 24 hours a day, every day. Since you are "your own business owner", MassMutual charges you to work there: office space, office supplies, administrative fees, etc. and they also take out percentages in commission checks. The commission handbook is roughly 400 pages so on your first day, I advice a new agent to memorize all 400 pages to fully understand how much money they will be making when they close a client. Quite the revolving door of fresh talent. Typically 3-6 new agents every 6 months and 1 remaining after 1 year. The revolving door is due to new agent having to create their own book of business. Since the best clients are established professionals, the first logical clients would be family and neighbors. Very difficult conversations to have about life insurance and disability insurance, fresh out of college, with family and neighbors. The next logical clients would be friends, but young people do not want/need life insurance or disability insurance. Tough to have any sort of work-life balance when your income is 100% commission based and new agents are not making any commissions. If a new agent can last more than 2 years, they can start bringing in new talent to their team, that new agent will sign their close family and maybe some friends, and when they leave, the established agent keeps their business. Quite the genius business model.

    Advice to Management

    Restructure. Do not bring in as many new people. Focus on clients, not profits. Allow senior advisors to bring in new clients, and allow young advisors to assist senior advisors while learning the business.


  6. Helpful (2)

    "Product Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in Enfield, CT
    Former Employee - Senior Product Manager in Enfield, CT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than 3 years)

    Pros

    Great direct manager, good colleagues, relatively competitive compensation

    Cons

    Business unit senior leaders jockeying for position. Poor communication to and respect for employees. No single vision- all have their own agendas. Slow and inward-focused teams that cannot respond effectively and timely to market place challenges.

    Advice to Management

    Have a common vision and purpose. Give employees autonomy and ability to implement good ideas rapidly and when necessary outside the strictures of the corporate infrastructure. Realize and respond to the fact that your processes own you, you do not own your processes.


  7. Helpful (1)

    "Challenges and Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President in Springfield, MA
    Former Employee - Assistant Vice President in Springfield, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than 3 years)

    Pros

    * Some great people
    * Stated organizational appetite for change and reinvention
    * Mutual company (long term perspective)
    * Doing some innovative things (for the industry)

    Cons

    * More and faster change than organizational culture can support
    * The conflict created when the culture (old, slow, WASP, consensus, failure-averse, change-averse) is at odds with leadership's aspirations (fast, fresh, diverse, innovative)
    * Lots of layoffs, some of which were poorly managed and messaged

  8. Helpful (1)

    "Dated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Representative in Los Angeles, CA
    Former Employee - Financial Representative in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    Job is fairly easy to get even though they'd like to make it seem like it isn't

    Cons

    - Dated sales strategy, promotes cold calling, door to door sales when (IF) anyone is in the market for insurance they will be going online.
    - Offices will charge for everything, copies, cubicles, everything.
    -Mandatory morning meetings that get pretty useless and repetetive after going for a month or two


  9. "Financial Services Professionals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in La Jolla, CA
    Former Employee - Financial Services Representative in La Jolla, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at MassMutual full-time (More than 8 years)

    Pros

    Provided A+ training for all new reps.

    Cons

    Favoritism to people close to the GA. (In the Past.)


  10. Helpful (7)

    "Don't walk, RUN away - not a place for talented people"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Boston, MA
    Current Employee - Project Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at MassMutual full-time (More than a year)

    Pros

    If you're a Data Scientist maybe - any body else, especially development, Customer Experience, this is NOT the place for top talent, career path.

    Cons

    Horrible morale, working environment. Management openly solicits feedback to get rid of people.

    Advice to Management

    Leadership from VP level up is arrogant and out-of -touch ... and doesn't care what you think. Don't be fooled by doing an Engagement Survey you're addressing people's concerns.


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