MassMutual Reviews | Glassdoor

MassMutual Reviews

Updated August 15, 2017
785 reviews

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3.3
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MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
305 Ratings

785 Employee Reviews

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Pros
  • Work from home option is very flexible (in 15 reviews)

  • Great benefits for a statutory W2 emplyee (in 31 reviews)

Cons
  • Commission only, no base salary or temporary salary while training (in 20 reviews)

  • It is 100% commission based, so the beginning can be very difficult to get through (in 25 reviews)

More Pros and Cons

  1. "For the most part, very few cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Support Specialist in Springfield, MA
    Former Employee - Operations Support Specialist in Springfield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than 3 years)

    Pros

    Lots of room for growth in a variety of roles. Strong female leadership and ample training opportunities. Springfield MA headquarters had mother's rooms for breastfeeding moms and made reasonable accommodations for new parents (I.e work from home opportunities). They also had a lot of additional on site perks, such as a nice cafeteria with plenty of meal options, on site gym, salon, etc.

    Cons

    Depending on your manager, the experience of working there differed quite a bit. Working from home was per manager's discretion, not equally available to all employees. I was also there when they outsourced my department to a 3rd party vendor and thought that transition could have been handled better.

    Advice to Management

    Keep going in a positive direction, like supporting work at home opportunities and flex time, as those benefits mean a lot to younger workers with little kids at home.


  2. Helpful (1)

    "Client Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time

    Pros

    Really great company to work for. Looks good on the resume

    Cons

    Maybe change up some of the training so it's not so boring

  3. "Work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual full-time

    Pros

    Their is an opportunity for real autonomy. You set your own schedule and have flexibility in the products you promote to clients.

    Cons

    The learning curve can be a very lonely experience. The process of trial and error will eat up a lot of your initial enthusiasm.

    Advice to Management

    No enterprise can succeed without energetic leadership and well defined goals. Very often, these are lacking in the firm.


  4. "Office Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Probably the best place to work at!

    Cons

    I don't have any cons for this company


  5. "Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual full-time

    Pros

    Great training program for new hires.

    Cons

    Hard to keep on new advisors


  6. "Career Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Professional in Syracuse, NY
    Current Employee - Financial Services Professional in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time (More than 3 years)

    Pros

    Sky's the limit on income

    Cons

    It costs money to get started. 3-5 years to shows signs of success .

    Advice to Management

    Developing agents should be a 1 on 1 with a designated successful agent with succession plan.


  7. "Director, Relationship Management"

    StarStarStarStarStar
    Current Employee - Client Services Director in Enfield, CT
    Current Employee - Client Services Director in Enfield, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time (More than 10 years)

    Pros

    MassMutual is my legacy and runs through my blood. I'm proud to work for a company I grew up with!

    Cons

    Work life balance and morale seem to be the struggle working for MassMutual. We need to unite, focus and help the business be profitable!

    Advice to Management

    Keep doing what your doing. We trust your leadership skills and vision!

  8. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Representative in Enfield, CT
    Former Employee - Call Center Customer Service Representative in Enfield, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    Great benefits, great culture. Management will work hard to help you advance as long as you prove to them you are a good worker.

    Cons

    Call center was hard to schedule vacation time. They had blackout periods for 4 entire months where no one was allowed time off. The work schedule was based on performance.


  9. "Great benefits, difficult to advance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Customer Service Representative in Springfield, MA
    Current Employee - Registered Customer Service Representative in Springfield, MA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at MassMutual full-time (More than 3 years)

    Pros

    Great benefits such as 401k - also the vacation time and available use of personal and sick time is a plus.

    Cons

    Difficult to advance; managers definitely pick favorites. For the amount of work we do, I do believe that my salary should be higher.


  10. "Executive Asisstant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MassMutual full-time

    Pros

    Management is great.. values are on point and its an awesome place to work!

    Cons

    Could use extra help with phones and coverage


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