MassMutual Reviews | Glassdoor

MassMutual Reviews

Updated May 24, 2018
916 reviews

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3.5
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Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
374 Ratings

916 Employee Reviews

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Pros
Cons
  • Full commission, there's no base salary (in 23 reviews)

  • You start out in a commission based only environment but if you have the work ethic this can work out to your advantage (in 30 reviews)

More Pros and Cons

  1. "Opportunity and Fellowship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT

    I worked at MassMutual full-time (More than a year)

    Pros

    Employees and Fellowship are really a great asset.

    Cons

    Independent consultants, so you may not see them every day.


  2. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support Specialist in Springfield, MA
    Current Employee - IT Support Specialist in Springfield, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at MassMutual part-time (More than a year)

    Pros

    Great benefits, work from home, Flexible hours.

    Cons

    There are layoffs and thats it.

  3. "Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The company offers decent bebefits

    Cons

    Typical insurance company. Most employees make low income


  4. "account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Phoenix, AZ
    Former Employee - Account Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    Competitive pay, good resources, good benefits.

    Cons

    Some newer departments are still struggling...this will impact your job security.


  5. "Looks better than it is."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Enfield, CT
    Current Employee - Customer Service Specialist in Enfield, CT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at MassMutual full-time (Less than a year)

    Pros

    The starting pay is fairly decent, you get a good number of vacation days and you always have weekends off as well as key holidays.

    Cons

    It can be a massive struggle to find the answer to a participant question, you essentially do sales without commission, the expectations are a bit unrealistic and the support network is not really present.


  6. "Unlike other companies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time

    Pros

    Their training is ongoing. They hire people and not by the masses. I counted and was mentored by senior advisors who gave me joint work. Although I had to produce my own leads I was nudged in the right direction and the senior advisors really helped me.

    I’ve notice it all depends on who the GA is in the area to really see how MassMutual can be ran. Absolutely love them with awesome incentives!

    Cons

    100% is nerve wracking and this is not for everyone.


  7. "FP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Planner in East Hills, NY
    Current Employee - Financial Planner in East Hills, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at MassMutual full-time (More than 10 years)

    Pros

    Online transaction for processing application

    Cons

    Restrictions and flexibility for employment

    Advice to Management

    Company direction and employee benefit

  8. Helpful (1)

    "It aid the bills, it's who you know, not what."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internal Wholesaler in Springfield, MA
    Former Employee - Internal Wholesaler in Springfield, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than 10 years)

    Pros

    Good pay, mediocre health care, pension and 401k plan.

    Cons

    Managers seemed to be selected by who they know, not what. Inappropriate manager to subordinate relationships seem to be tolerated. I have seen people terminated for certain infractions immediately, but If you are in the know you can get away with those same infractions. Its a giant game of CYA , senior managment is told all is good, while middle managment rules the general employee base with threats of layoff or termination . The old be glad you have a job scheme which seems to work for them.

    Advice to Management

    Listen to your employee's, if someone is reporting bad behavior by management the employee should be moved to a new management team. I had seen forged signatures come across my desk, selling away, and many times sales reps sold outside the actual capabilities of a product. If you can do sales with little conscious or guilt go for it. If integrity matters you may go insane. As with anything t's all what managers you report to. Most managers fear Hue O'Toole , as well as what internally folks referred to as 'friends of Hue'. Be careful around these folks, they can be the key to success or your down fall . In was often told performance was not as important as going along to get along.


  9. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at MassMutual full-time

    Pros

    Financially stable company with many different work opportunities

    Cons

    There have been multiple staff layoffs and several leadership changes during the past 3 years.
    Many IT jobs have been outsourced to third party vendors

    Advice to Management

    Need to increase percent of IT employee support staff and reduce vendor support model


  10. "MassMutual, great place to work!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The people you work with are great! I think most people at MassMutual would agree that the people they work with make their days wonderful

    Cons

    The food in the cafeteria is rather pricey. Healthy choices are not always the cheapest, although you do get a good variety.


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