Steven Madden Reviews | Glassdoor

Steven Madden Reviews

Updated May 10, 2017
225 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Steven Madden CEO Ed Rosenfeld
Ed Rosenfeld
63 Ratings

225 Employee Reviews

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Pros
  • Great discount, always new product coming in (in 28 reviews)

  • Easy, fast paced, free shoes, customers are nice (in 22 reviews)

Cons
  • as any retail job, no work/life balance (in 13 reviews)

  • Insufficient support from upper management (management outside of the store) (in 18 reviews)

More Pros and Cons

  1. "Pretty good overall minus a few flaws."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Supervisor in Las Vegas, NV
    Current Employee - Sales Supervisor in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Steven Madden full-time (More than a year)

    Pros

    Easy, fast paced, free shoes, customers are nice. Pay is decent but could be better. Commission based so you're in charge of your own paycheck.

    Cons

    Management isn't the best. They overlook so many people who deserve to be promoted and instead look for outside people who aren't trainable!!

    Advice to Management

    Look at current employees that can be promoted before hiring outside the company.


  2. "Little growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cost Accounting Assistant in Long Is City, NY
    Former Employee - Cost Accounting Assistant in Long Is City, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Steven Madden full-time (More than a year)

    Pros

    Decent shoes, sample sales, Friday breakfast and cake day.

    Cons

    Low pay, little room to grow.

    Advice to Management

    Offer more growth opportunities to high performers.


  3. "Overall okay experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Cherry Hill, NJ
    Former Employee - Part Time Sales Associate in Cherry Hill, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Steven Madden part-time (Less than a year)

    Pros

    Good employee discount (50% off), got to dress cute, improved my sales skills, friendly coworkers, flexibility, always knew schedule in advance

    Cons

    Sometimes very late hours if closing, hours got cut tremendously after holiday season, sales associates received a very small percentage of commission

    Advice to Management

    Pay your sales associates more or increase how much commission they make


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  5. Helpful (1)

    "Good benefits but Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Design Manager in New York, NY
    Former Employee - Senior Design Manager in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Steven Madden full-time (More than 5 years)

    Pros

    Nice corporate discount, good benefits, 401k, annual bonus, nice office.

    Cons

    Poor upper management on the corporate side, lack of leadership, old school mentality not open to new ideas, too much favoritism.

    Advice to Management

    Pay more attention to senior level employee's, give credit where credit is due, conduct more meetings with the team so everyone is on the same page.


  6. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Dallas, TX
    Former Employee - Sales Associate in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Steven Madden part-time (More than a year)

    Pros

    Awesome management, good pay, good hours, fun work environment, great perks

    Cons

    Crazy mall, crazy parking, sometimes working on commission can be bad


  7. "Cashier/ Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Personal Trainer in Los Angeles, CA
    Former Employee - Personal Trainer in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Steven Madden (More than 3 years)

    Pros

    Discount on shoes, friendships formed, customer service and sales skills will will heighten while working here.

    Cons

    minimum wage, some dramatic co workers, not all the shoes are comfortable


  8. Helpful (1)

    "Okay experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Aventura, FL
    Former Employee - Sales Associate in Aventura, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Steven Madden part-time (More than a year)

    Pros

    The hours abd flexibility

    Cons

    They want you to make people buy even if they want to

    Advice to Management

    Have a better manager


  9. "Part time associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Dallas, TX
    Current Employee - Sales Associate in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Steven Madden part-time (More than a year)

    Pros

    there are great benefits, great people, really great employee discount, flexible with your schedule, really great styles to choose from and can work at several locations

    Cons

    hourly wage is minimum wage plus 2% commission, the computer system is very out of date and process of doing things is very old school.

    Advice to Management

    Store management is great but it would be nice for upper management to work in the stores more to see what really goes on day to day.


  10. "Management has progressively got worse over the years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Towson, MD
    Former Employee - Sales Associate in Towson, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Steven Madden part-time (More than 3 years)

    Pros

    Generous discount, 2 pairs of free shoes a year, Micah Pine as a Store Manager

    Cons

    Disorganized, Inconsistency all around, Poor management from corporate down to the stores.

    Advice to Management

    Better communication from upper management to stores. Better lower management, in general. Update technology and equipment.


  11. "Great Product"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Dallas, TX
    Former Employee - Store Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Steven Madden full-time (More than 3 years)

    Pros

    Manageable Workload, Amazing discounts, very early leave time for closing shifts compared to other retail positions

    Cons

    Managers are required to be at work for 11 hours if you include one hour lunch. This means your whole day is gone whether you open or close the store. During slow days this can be draining and negatively impact sales.

    Advice to Management

    Invest in stockroom square footage, this is the heart of the business. It provides a safe working environment, quick turnaround for customers, and will sell more shoes.


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