Steven Madden Reviews | Glassdoor

Steven Madden Reviews

Updated March 27, 2017
217 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Approve of CEO
Steven Madden CEO Ed Rosenfeld
Ed Rosenfeld
65 Ratings

217 Employee Reviews

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Pros
  • Great discount, always new product coming in (in 27 reviews)

  • There are also incentives, like receiving free shoes for the season to promote what's currently available (in 24 reviews)

Cons
  • as any retail job, no work/life balance (in 13 reviews)

  • Insufficient support from upper management (management outside of the store) (in 19 reviews)

More Pros and Cons

  1. "Great Product"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Dallas, TX
    Former Employee - Store Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Steven Madden full-time (More than 3 years)

    Pros

    Manageable Workload, Amazing discounts, very early leave time for closing shifts compared to other retail positions

    Cons

    Managers are required to be at work for 11 hours if you include one hour lunch. This means your whole day is gone whether you open or close the store. During slow days this can be draining and negatively impact sales.

    Advice to Management

    Invest in stockroom square footage, this is the heart of the business. It provides a safe working environment, quick turnaround for customers, and will sell more shoes.


  2. "Cashier/ Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Personal Trainer in Los Angeles, CA
    Former Employee - Personal Trainer in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Steven Madden (More than 3 years)

    Pros

    Discount on shoes, friendships formed, customer service and sales skills will will heighten while working here.

    Cons

    minimum wage, some dramatic co workers, not all the shoes are comfortable


  3. "Okay experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Aventura, FL
    Former Employee - Sales Associate in Aventura, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Steven Madden part-time (More than a year)

    Pros

    The hours abd flexibility

    Cons

    They want you to make people buy even if they want to

    Advice to Management

    Have a better manager


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  5. "Floor Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Steven Madden full-time

    Pros

    Free Shoes!!! good company

    Cons

    none that i think of


  6. "Former Employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Steven Madden full-time

    Pros

    Met some great hard working people at Steve Madden!

    Cons

    Company size tends to dilute progress within.

    Advice to Management

    Pay more attention to employees that actually do the day to day and recognize them for it. Again, company size...number scenario.


  7. "Part time associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Dallas, TX
    Current Employee - Sales Associate in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Steven Madden part-time (More than a year)

    Pros

    there are great benefits, great people, really great employee discount, flexible with your schedule, really great styles to choose from and can work at several locations

    Cons

    hourly wage is minimum wage plus 2% commission, the computer system is very out of date and process of doing things is very old school.

    Advice to Management

    Store management is great but it would be nice for upper management to work in the stores more to see what really goes on day to day.


  8. "Management has progressively got worse over the years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Towson, MD
    Former Employee - Sales Associate in Towson, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Steven Madden part-time (More than 3 years)

    Pros

    Generous discount, 2 pairs of free shoes a year, Micah Pine as a Store Manager

    Cons

    Disorganized, Inconsistency all around, Poor management from corporate down to the stores.

    Advice to Management

    Better communication from upper management to stores. Better lower management, in general. Update technology and equipment.


  9. "Not worth the headache"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Lead
    Current Employee - Sales Lead
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Steven Madden full-time

    Pros

    Discount is good, you get 50% off regular priced items. Capped at $2000, but they take off regular price. So really it's $1000 worth of product.

    Cons

    Management is irrational and flips depending on the day. Monday: use more hours... Friday and Saturday cut hours you used to many when you used the exact amount you were told to use.

    Advice to Management

    Don't do single openings or closes. You're asking people to steal from you. And then it is somehow the person whom is working fault for going in the back to get a shoe.


  10. "Store manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Recommends
    Positive Outlook

    I worked at Steven Madden (More than 5 years)

    Pros

    Room to grow with hard work

    Cons

    Not a good work/life balance


  11. "Good for a first job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Long Island City, NY
    Current Employee - Anonymous Employee in Long Island City, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits, no dress code, laid back office.

    Cons

    No growth or ability to move into new roles, lack of communication from upper management.



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