Customer Care Representative applicants have rated the interview process at CVS Health with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 64.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Representative roles take an average of 12 days to get hired, when considering 22 user submitted interviews for this role. To compare, the hiring process at CVS Health overall takes an average of 20 days.
Common stages of the interview process at CVS Health as a Customer Care Representative according to 22 Glassdoor interviews include:
Drug test: 21%
Phone interview: 17%
One on one interview: 14%
Skills test: 14%
Background check: 10%
Presentation: 9%
IQ intelligence test: 6%
Personality test: 4%
Other: 3%
Group panel interview: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at CVS Health (San Antonio, TX) in Sep 2016
Interview
You apply. Then do a virtual interview. Then they call you for an in person interview. It’s a super simple process and standard, basic interview questions. It does take some time after you apply to hear from a recruiter.
Interview questions [2]
Question 1
Describe a situation where you provided excellent customer service.
The interview process was very quick and they gave a brief run down of the job role. They were unable to tell me what the daily responsibilities/ day-to-day looks like.
Interview questions [1]
Question 1
How would you (the interviewee) handle a customer is being rude?
Virtual Job Preview and biodata questions Situational Questions Skills test and small answer questions they weight the previous tests to determine if you are viable for a second interview I don't know what else to say
The process took 4 weeks. I interviewed at CVS Health (Raleigh, NC) in Sep 2023
Interview
The interview process was pretty easy. But I recommend asking a lot of questions regarding the WFH rules. They were very strict and learned about the rules after I got hired.