Remote Customer Service Representative applicants have rated the interview process at CVS Health with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 64.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Remote Customer Service Representative roles take an average of 15 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at CVS Health overall takes an average of 20 days.
Common stages of the interview process at CVS Health as a Remote Customer Service Representative according to 6 Glassdoor interviews include:
Phone interview: 23%
Background check: 23%
Skills test: 18%
Drug test: 14%
Personality test: 14%
One on one interview: 9%
Here are the most commonly searched roles for interview reports -
The VJT assessment was repetitive. I don't see why this is necessary for the remote job. Many of the questions had to do worth working at a physical l location.
Interview questions [1]
Question 1
The VJT is silly and asks the same questions over and over.
I applied online. I interviewed at CVS Health (New Braunfels, TX) in May 2026
Interview
My interviewer asked me if I agreed with specific parts of the job posting such as the pay, start date, hours etc. He was very informative about these aspects and did not rush the questions to be sure I understood each aspect.
Interview questions [1]
Question 1
The interviewer asked me for an example of when I received an upset caller during my previous job and how I handled it.
I applied online. The process took 1 day. I interviewed at CVS Health (Grand Junction, TN) in Oct 2024
Interview
Interview went very well, interviewer described position in detail. Interview process was not very long she ask the important questions. Seeing how skillfully I would be able to provide customer service the public. Also the extensive training the company provides to help us become successful in our job.
Interview questions [1]
Question 1
Describe a time I went above and beyond to help a customer.
I applied online. The process took 1 day. I interviewed at CVS Health in Jul 2024
Interview
The interviewer asked a lot of Work Ethics and personality related questions. She asked two and three part questions and was very patient while listening for all of the answers.
Interview questions [1]
Question 1
Can you tell me about a difficult situation at work? How did resolve the situation?