Customer Service Representative applicants have rated the interview process at Johnson Controls with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 62.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 22 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at Johnson Controls overall takes an average of 29 days.
Common stages of the interview process at Johnson Controls as a Customer Service Representative according to 14 Glassdoor interviews include:
Phone interview: 29%
Skills test: 17%
One on one interview: 14%
Background check: 11%
Group panel interview: 9%
Drug test: 9%
Personality test: 6%
Presentation: 6%
Here are the most commonly searched roles for interview reports -
I applied through a staffing agency. The process took 1 day. I interviewed at Johnson Controls (Naperville, IL) in May 2022
Interview
They hunt you down for phone interview multiple times a day. Then you're not hired. Waste of time. The recruiter was very short on his opening speach,, he was not informative at all. Like he wasn't into his job at all.
Interview questions [1]
Question 1
When would you be able to start, you are very qualified.
I applied online. The process took 5 weeks. I interviewed at Johnson Controls in Nov 2023
Interview
Internal interviewing practices are a joke with no standardized cadence. Half the time you are treated like an outside candidate by HR. No communication on decisions leaves a bad taste as an internal candidate.
Interview questions [1]
Question 1
How my experience as a CSR would help me as a regional lead CSR
The process took 3 weeks. I interviewed at Johnson Controls (Orlando, FL) in Sep 2023
Interview
4 step interview process all done virtual. First with HR. Second with sales director second and third done on the same day, by regional managers in the state that your in.
Interview questions [1]
Question 1
Describe situations when you overcame objections and were different then everyone else on a sales presentation.
I applied through a recruiter. The process took 2 months. I interviewed at Johnson Controls (Kuala Lumpur) in Jul 2022
Interview
The interview process was online with 2 stages. 1 with manager and another with General Manager. I didn't have to take any leave since they are located overseas. Had a few negotiations until we closed the deal.