Customer Service Representative applicants have rated the interview process at Macy's with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 66 user submitted interviews for this role. To compare, the hiring process at Macy's overall takes an average of 10 days.
Common stages of the interview process at Macy's as a Customer Service Representative according to 66 Glassdoor interviews include:
One on one interview: 28%
Skills test: 15%
Phone interview: 14%
Background check: 10%
Drug test: 8%
Personality test: 8%
Presentation: 6%
IQ intelligence test: 5%
Other: 3%
Group panel interview: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 days. I interviewed at Macy's (Mason, OH) in Aug 2017
Interview
I applied for Macy's and got an email a few days later to schedule a phone interview. The phone interview was just a basic overview of the job as well as about five behavior questions.
I was then invited to come on site to do an interview with the operational manager. You first complete an assessment when you get there and then will be taken to a room with the hiring manager. It was a very laid back interview with more situational and behavior questions as well as more details about what the job consist of. I was hired on the spot with a pay increase.
Interview questions [1]
Question 1
Provide a time when you did additional research to help you solve a problem.
Very easy question super nice, company benefits were second to none one. They described how the training would go then I would be on my own. Very nice interviewer I enjoyed it all
The interview process was straightforward and friendly. After submitting my application online, I was contacted within a week to schedule a virtual interview. The interview lasted about 20–30 minutes and was conducted by a store manager.
I applied online. I interviewed at Macy's (Clearwater, FL) in Jan 2025
Interview
I was ask "What made me interested in being a part of this company. I responded "you i can display my skills at meeting customer needs and providing good customer service.
Interview questions [1]
Question 1
What made you interested in being a part of our company