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Position Summary:

The primary job function of the NOC Administrator II is to monitor/maintain the operational, performance and integrity of the company’s enterprise Infrastructure. This would include enterprise software/applications (including NOC team software/applications), hardware and network efficiency in a 7x24 on premise data center environment. Will also be responsible for definition of process road maps (KB), change management validations, user/system impacted incident management and resolutions.

Essential Job Functions:

Monitor and maintain all software products and production environment on available tools; provide documentation for process changes and format updates; Administration of all NOC owned tools/applications including scripting, customizations, report building, alert modifications, automations and maintenance; Minimize risk and exposure to system security and business interruptions on company's infrastructure; actively participate in disaster recovery and BCP events. Some scripting, coding and/or technical certificates may be needed to achieve certain jub functions, so willingness to expand technical attributes will be expected.

Essential Job Functions:

• Monitor/maintain operational, performance and integrity of enterprise Infrastructure
• Administration of all NOC owned tools/applications including scripting, customizations, report building, alert modifications, automations and maintenance
• Process documentation (KB)
• User/system impacted incident management and resolutions, including working with multiple IT groups, Incident Managers, open business communications and reporting to IT Sernior Leadership
• Minimize risk and exposure to system security and business interruption on company's infrastructure
• Mentoring/Training
• Demonstrates Mercury’s core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value
• Cordially and professionally interact with customers, vendors, superiors and peers
• Regular attendance on a full-time schedule of at least 8 hours and 40 hours per week
• Have good communication skills (including public speaking, critical business writing skills, process documentation and knowledge base article composure)
• Other functions/projects may be assigned

Education:

Minimum:

• BS degree in Computer Science, Information Technology, or related field; or equivalent combination of education or work experience

Experience:

Minimum:

• 2-5 years of Network Operations Center (NOC) experience, applications, and related technologies

Preferred:

• 1+ years of experience integrated with CI/CD.
• 1+ years working side by side with DevOps.

Knowledge and Skills:

• SolarWinds
• PRTG
• Splunk
• App Dynamics
• ServiceNow
• ExtraHop
• Incident Management Communication tools
• EverBridge
• CI/CD integration
• Monitor alert with DevOps
• Other monitoring tools (e.g. Nagios, ScienceLogic, OpsView, BMC Helix, etc.)
• Other Log Monitoring tools
• F5 and load balancers
• Firewall/router/networking equipment
• Enterprise level process and escalations
• Some Scripting/coding in Python, Java, Perl, C, BASH, Shell, and
• ITIL Foundations certifications (V3 or V4)
• Familiarity with Data Center Firelife systems, CRAC/HAVC units, UPS’, and Data Center Generators

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more