Aetna Reviews

Updated May 15, 2021

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3.6
64%
Recommend to a Friend
79%
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
1,538 Ratings
Pros
  • "Work from home on unwell days or appointment days w/ manager approval(in 548 reviews)

  • "Strong leadership with great work life balance(in 224 reviews)

  • Cons
  • "Need to be careful of work/life balance(in 109 reviews)

  • "Repetitive day to day, health insurance wasn’t the best(in 91 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Aetna and is not affected by filters.

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    1. 5.0
      Current Employee, more than 1 year

      Great company!

      Apr 17, 2021 - Data Scientist in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Best work life balance and great management

      Cons

      Work can be a little less technical

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    2. 1.0
      Current Employee, more than 1 year

      Leave as soon as you can, advancement/ raises/ bonuses are hard to come by

      May 4, 2021 - Health Concierge in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home, Typical 9-5 schedule, when you finish your shift it ends without having to do anything after hours. Health plan offered has low premiums. If you like not being micromanaged (it will catch up to you when you receive your performance evaluations)

      Cons

      Unfair, unreasonable quality metrics to meet. For example your bonus and raises depend on metrics you do not have control over, such as how customers would rate Aetna or if the analytic software is able to pick up if we offered the survey which is terribly inaccurate. Many customers are uneducated about the plan they signed up for and are unhappy with. You will be mixed in with extremely incompetent colleagues and have to clean up their mistakes or get berated by angry callers for things that aren't your fault. Even the supervisors rarely call the members back when they are promised. There is no transparency on how quality assurance decides which calls they decide to pull for evaluation. It seems as if they are going out of their way to avoid having to give raises and bonuses.

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      5 people found this review helpful
    3. 5.0
      Current Employee, more than 1 year

      I am happy working for Aetna.

      Apr 15, 2021 - Customer Service Representative in Franklin, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Managers and Supervisors have your back and they’ve usually done your job before, so they know what you’re facing. Coworkers are very team oriented and are quick to help out. Working from home during the pandemic has been an easy transition. Benefits are fair. You are given enough PTO to balance your life. Aetna is great about promoting you if you do well, and there are plenty of opportunities to advance. Bonuses are given each year if you meet your metrics.

      Cons

      You have to learn a lot on your own. Training programs are being developed to help alleviate the roadblocks, but that is still in the works. The turnover rate is high in some departments due to lack of training. The CVS merger seems to have decreased the benefits a little.

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    4. 2.0
      Former Employee, more than 5 years

      Solicited from another company

      Mar 10, 2021 - Senior Paralegal 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free rein - nobody supervises you, so you can design your job "your way." If you are excellent, it will get noticed.

      Cons

      The flip side of nobody watching, is many are not effective, or knowledgeable and have made a career out of doing as little as possible, coming in late, taking two hour lunches, leaving early, filling the day with long breakfasts, gym, lots of fooling around. Not much accountability. Politics and popularity are what matters, much internal strife and demoralized. There was a huge multi-year backlog, had to do more in reverse than go forward to get things in order for regulators/audits, etc., to be able to develop a new program, establish polices and procedures and make it effective.

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      3 people found this review helpful
    5. 5.0
      Current Employee, more than 5 years

      Good

      May 15, 2021 - Senior Informatics Analyst in Plantation, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, Culture, Diversity, Work Life Balance

      Cons

      I do not have any cons

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    6. 5.0
      Former Employee, less than 1 year

      The troubling one-liner: "Not a call center" and how they did.

      Jan 29, 2021 - Member Advocate in Columbus, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      To start, the system I worked in was a specific part of Aetna's call center. This experience does not reflect the other call center model that Aetna employs. The Advocate model was fantastic, my work load was engaging but not overwhelming, collaboration is encouraged, and your calls are rated based on how you did not on how fast you go. The WFH temporary setup worked well. I didn't really engage in the benefits, since I already had insurance, but the PTO was fantastic for an hourly position. A lot of call centers would like to pretend they don't struggle with the mindless pressure filled environment on the floor. Aetna is not perfect but I have to say I was constantly surprised to say that the team at the Advocate team really seems to care about the customer's experience and the employees. I think, overall, they did great, considering the nature of call work.

      Cons

      Healthcare paper work is tedious and Aetna encourages it. I had to document every call twice, including outbounds. Another thing, the commitment to customers lead to a list of tasks that you have to balance, not great for those who struggle with anxiety.

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      1 person found this review helpful
    7. 5.0
      Current Employee, more than 1 year

      Great place to work

      May 5, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Challenging and important problems to solve; you really feel like you are part of a bigger effort to improve health within communities.

      Cons

      Given the merger with CVS Health, it's a big "place." This is also a strength! There is so much to learn and, from my perspective, so much opportunity to contribute.

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    8. 4.0
      Former Employee, more than 5 years

      Former Health Coach

      May 13, 2021 - Health Coach in Sandy, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home and some flexibility

      Cons

      Slow progression to move up

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    9. 4.0
      Former Employee, more than 8 years

      Awesome

      May 12, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture, salary and benefits

      Cons

      Parking is very far away

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    10. 4.0
      Current Employee

      Great job

      May 10, 2021 - Aetna Customer Service Representative in Franklin, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay and long breaks

      Cons

      Nothing at all I love it

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    Viewing 1 - 10 of 3,208 Reviews

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