Aetna Reviews | Glassdoor

Aetna Reviews

Updated March 20, 2019
2,244 reviews

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3.4
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Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
1,153 Ratings

Employee Reviews

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Pros
  • "The work-life balance is just fantastic as you can work from home or go into the office" (in 431 reviews)

  • "The work-life balance is awesome and it pays more than the bedside positions I have worked until now (13 years experience)" (in 168 reviews)

Cons
  • "no work life balance; hardly any diversity in management; lots of turn over; management plays favoritism" (in 88 reviews)

  • "Health insurance options paltry andexpensive" (in 78 reviews)

More Pros and Cons

  1. Helpful (1)

    "College Co-Op"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - College Co-Op in Hartford, CT
    Current Employee - College Co-Op in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aetna part-time (Less than a year)

    Pros

    Treat all their employees well.

    Cons

    Location of building, really nothing about the company itself.


  2. "Loved my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Management Coordinator in Phoenix, AZ
    Former Employee - Case Management Coordinator in Phoenix, AZ
    Recommends

    I worked at Aetna full-time (More than 5 years)

    Pros

    Good family life/work balance , pay was fair, benefits were good with excellent wellness program and incentives

    Cons

    Very little room for advancement

  3. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aetna full-time (More than 5 years)

    Pros

    Opportunity to move up

    Cons

    Will hire someone from the outside twice as much instead of hiring someone from the inside a fair promotion pay.


  4. "Continous Improvement with Endless Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Fresno, CA
    Current Employee - Business Consultant in Fresno, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aetna full-time (More than 5 years)

    Pros

    Developing a culture of transparency, team work, encouraging feedback from the front lines through all levels of management in the spirit of continuous improvement.

    Cons

    Keep in mind that change takes time.

    Advice to Management

    Embrace the changing culture and lead with humility.


  5. "Good place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Answer Team Consultant in Philadelphia, PA
    Current Employee - Answer Team Consultant in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aetna full-time (More than 3 years)

    Pros

    Manager support
    Helpful team
    Room for growth

    Cons

    Vague policies
    Politics
    Faulty systems and applications


  6. "Potential major changes in healthcare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aetna full-time

    Pros

    Remote work
    Relatively stable job
    Good work life balance

    Cons

    Moderate compensation
    Not a lot of perks


  7. Helpful (1)

    "A Good Place to Start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Answer Team Consultant in Allentown, PA
    Current Employee - Answer Team Consultant in Allentown, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Aetna full-time (More than a year)

    Pros

    Aetna offers benefits that are not bad overall of course there is room for improvement on that front. As far as job specific, AAT is like the cream of the crop of call center jobs. At the end of the day you're on the phone, but the call volume is lower than other departments that take inbound calls. Management of the department is actually not bad. They actually care about making things better for their employees which is better than my previous position within the company.

    Cons

    Pay is not good for anyone in student loan debt.
    Hard to move around the company. (Politics run rampant)
    AAT is the crutch for other departments meaning they may loan you out to help other departments that can't meet their metrics.
    Very little company defined Career Development.

    Advice to Management

    Keep caring about your employees as you currently are. Please understand that when people leave other departments they aren't exactly looking to help the department they just left. Let AAT take their calls and the other departments need to hire more people and sort out their own issues. Having your good employees on 6-7 different queues is absurd and make the job intolerable.

  8. "Amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Onsite Wellness Coach
    Current Employee - Onsite Wellness Coach
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aetna full-time (More than 3 years)

    Pros

    Culture and benefits and people are great!

    Cons

    There are no perceived cons


  9. Helpful (1)

    "Great place to start my career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Hartford, CT
    Former Employee - Senior Project Manager in Hartford, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Aetna full-time (More than 3 years)

    Pros

    Coming out of college, I didn't know what I wanted to do with my business degree. Aetna gave me the option to rotate through several roles to find out where my skill sets and interests lie. In addition, the benefits are great (6% match, plenty of healthcare options, tuition reimbursement of $5K/year)

    Cons

    Since the acquisition, CVS has been taking a top-down approach to all decisions, not garnering feedback from the Aetna SMEs/business units. The long-term vision of the company is strategically sound, although I have no confidence this leadership team can accomplish that due to poor management/leadership style.

    Advice to Management

    Take more input from individual contributors, specifically on the Aetna side considering health insurance is drastically different than PBM/Retail businesses.


  10. "County hospital system"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good benefits, safe environment, and friendly people

    Cons

    I worked in two departments both micromanaged.

    Advice to Management

    Better training for management