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Liberty Mutual Insurance

Engaged Employer

Choas - Senior Claims Representative Liberty Mutual Insurance Employee Review

3.0
Feb 27, 2013
Recommend
CEO approval
Business Outlook

Pros

Good Benefits, no weekends, decent schedule, an okay 401K company match. Decent salary after training and experience. Paid training and licensing.

Cons

The work load is never evenly balanced among adjusters. Their re-organization has been nothing but chaos. Newly assigned Managers have NO idea what they are doing as they have no experience in the new business areas they have been placed in. Every week there are new changes in policies and procedures and there is a lack of consistency across the board. Some departments are treated as children and not adult employees. When inquiries are made, your concerns are rarely address or questions answered. There are so many hush-hush topics among management. Lastly, higher career opportunities are often times based on who your friends are and not primarily on who produces the best work.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Liberty Mutual genuinely lives its people-first values. I have real work-life balance and feel trusted and supported by both leadership and my peers. The culture is inclusive - I can bring my full, authentic self to work every day, and the Employee Resource Groups create true community and belonging. The growth opportunities are endless: between internal mobility, Short-Term Assignments (STAs), mentorship programs, and cross-functional projects, I've been able to build new skills and visibility across the enterprise well beyond my core role. The company invests in your development and genuinely wants to see you succeed.

Cons

With so many opportunities, committees, and ERGs to get involved in, it's easy to take on too much. Being intentional about where you focus your time is key to protecting that great work-life balance. It's a large enterprise, so it can take time to learn how to navigate all the resources and pathways available. More centralized visibility into open STAs and mobility opportunities would make them even easier to pursue.

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