Pros
Compensation and benefits. Large company, one can move around the country relatively easily. The most important thing is that it is a very recognizable company on one's resume. Great co-workers
Cons
The claims environment is : chaotic, inconsistent, not-supportive, nepotism oriented, non realistic as far as goals and uncaring for its customers. Micromanaged to the core, you will be watched, your phone calls will be listened by the whole office ( management and peers in group sessions) as well as all your performance posted on every office wall. Inconsistent with policies from one week to the other, after which your whole performance will be reviewed accordingly to the ultimate change, even though in between you have been advised the exact opposite. Corporate training is decent but exiguous and not necessarily realistic; on the job training non existent. Managers behave as if bothered if asked questions and humiliate employees ( often in group settings) with snide remarks and call outs. It is an "open to all" claims environment into which basically all adjusters have decision rights and are obliged to take fast decisions in all the claims that are called in. Many times these decisions are contradictory. The claimants and customers are deceived by staff ( often poorly trained). Metrics and QA are ridiculous. You have basically no support in your job but will be criticized for the minutest mistakes (that are often subjective according to the reviewer). Low morale among employees. Primitive, cheap, idiotic software that makes one's job more difficult than it should be. Often advised to lowball claims after which you will be judged harshly if customer not satisfied.