Harbor Freight Tools Sales Associate/Cashier Reviews | Glassdoor

Harbor Freight Tools Reviews

Updated Jan 18, 2020

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3.3
57%
Recommend to a Friend
69%
Approve of CEO
Harbor Freight Tools CEO Eric Smidt
Eric Smidt
789 Ratings
  1. Featured Review
    Helpful (7)

    "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Supervisor in College Station, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harbor Freight Tools full-time for more than 5 years

    Pros

    Great place to learn the ropes of management. The culture here is awesome and makes you feel like you belong as long as you are a hardworker.

    Cons

    Late nights or early morning depending or AM or PM store.

    Harbor Freight Tools2019-05-18
  2. Helpful (2)

    "Growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Harbor Freight Tools full-time for more than 3 years

    Pros

    Opening new stores every week. Personal time off accumulates quickly. A lot of room for advancement if you work hard and have a good attitude.

    Cons

    Work a lot of weekends and holidays but that’s the norm for retail.

    Advice to Management

    Can be hard to keep good people if there are no full time positions open in your store.

    Harbor Freight Tools2019-09-10
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  4. "I like it here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Harbor Freight Tools part-time for more than a year

    Pros

    Friendly co-workers and management. Reasonable, but not awesome pay. >90% of the customers are happy to be buying tools, and are friendly. We won't talk about the <10% or the 1%.

    Cons

    Work schedule. Since Atlas/Kronos came on line, hours are unpredictable and change at a moment's notice, you have to check your hours every night before bed, even though a few days ago you weren't scheduled for tomorrow, you might just be now. This makes it hard to plan events around work.

    Advice to Management

    Better scheduling, make employees know when they will work in a manner that less frequently messes up their off-work life.

    Harbor Freight Tools2020-01-09
  5. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Logistics in Zanesville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harbor Freight Tools full-time for less than a year

    Pros

    Pay, hours, employees, benefits, family oriented

    Cons

    Lack of planogram knowledge,

    Harbor Freight Tools2020-01-05
  6. "Better than Some Retailers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager 
    No opinion of CEO

    I worked at Harbor Freight Tools full-time

    Pros

    Good base pay to start

    Cons

    Overnight shifts and fewer hours during winter season

    Harbor Freight Tools2020-01-18
  7. Helpful (3)

    "Overall hft has gone downhill!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Harbor Freight Tools full-time for more than 5 years

    Pros

    I started at hft over 4 years ago. The first 2 years were great. Good benefits decent pay. The structure was solid. You came into work knowing exactly what was expected of you and hft followed the sop strictly.

    Cons

    Hft now uses an automated schedule system for labor. This system was untested poorly executed and the calculations for support are so far off you can never achieve payroll goals. On top of implementing a new system they have little to no traing at all. Often times just throwing people into a position with just some very basic videos to use as training. What's worse is hft doesn't believe in training hours so dont expect to be trained. What's worse than all of that is they have updated to new systems and they use policies from 2012 that are so far behind the new systems they use, that its nearly impossible to keep up. Again lack of any training. When I first started it was easy to hold someone accountable for not performing thier job. So much has changed that leadership on the store is no liable for any and all mistakes made. You will be termed before an associate will. It only takes 2 associates to accuse you of anything and you will be termed. Been there done that. The amount of corporate greed is out of control. Dont expect support it will fall on def ears.

    Show More

    Advice to Management

    Reevaluate your company. No one at corporate is being held accountable. Not category management. Not hr. Not anyone. There is a complete disconnect from store level to corporate. Often asking for miracles from no payroll. What happened to hft that used to test anything, like policies and pricing and planograms and new systems prior to implementing. What happened to training. There is none. Invest in leadership traing. You write policies and dont invest any training or guidance into them. You cant expect people to read something and have the same interpretation as the next. It's great the company is growing. However hft is building a name as a horrible place to work.

    Show More
    Harbor Freight Tools2020-01-03
  8. "I like the freedom I have here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Logistics Supervisor in Tigard, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harbor Freight Tools full-time for less than a year

    Pros

    Employer seems focused on employees wellbeing and work life balance

    Cons

    Lots of heavy lifting and must be a universal type employee ( able and willing to do several jobs tooled into 1)

    Harbor Freight Tools2019-12-24
  9. "need something as soon as possible"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Harbor Freight Tools part-time for more than 3 years

    Pros

    very hard worker. always on time

    Cons

    like to get off in a timely manner

    Harbor Freight Tools2019-12-18
  10. "Great company by retail standards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Morristown, TN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Harbor Freight Tools full-time for more than 5 years

    Pros

    Not overworked, good work life balance for retail, fair compensation, and growing incredibly fast so there is room to promote quickly especially if you're willing to move

    Cons

    There is an SOP for everything, and your performance is measured by how well your store follows the company instructions. I felt like I had no personal control over my store. Company is also changing where surprise visits from corporate are becoming more frequent.

    Harbor Freight Tools2019-12-19
  11. "Impossible process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Harbor Freight Tools full-time for less than a year

    Pros

    Pay and benefits. Good people to work with.

    Cons

    Turnover makes following daily tasks impossible to complete, and DM NEVER had anything good to say when he visited; he just always pointed out any negatives when he visited.

    Advice to Management

    Visit the stores to see what's going on.

    Harbor Freight Tools2019-12-31
Found 1468 reviews