Harbor Freight Tools Reviews | Glassdoor

Harbor Freight Tools Reviews

Updated February 9, 2019
1,296 reviews

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3.2
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Harbor Freight Tools CEO Eric Smidt
Eric Smidt
696 Ratings

Employee Reviews

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Pros
  • "This company is growing and there are always new projects you can be part of and learn new things" (in 35 reviews)

  • "Full time employees earns 188 hours of paid time off in their first year" (in 73 reviews)

Cons
  • "Work-Life Balance is absolutely terrible" (in 44 reviews)

  • "Even numerical indicators of performance can be perceived through upper management as" (in 59 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Logistics supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Logistics Supervisor in Pensacola, FL
    Current Employee - Logistics Supervisor in Pensacola, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Harbor Freight Tools full-time (Less than a year)

    Pros

    Harbor Freight is growing fast. There is so much opportunity to move up in this company and rapidly at that. Great benefits with price match and the quality of management is good as well.

    Cons

    I haven't found one yet other than not being taught fast enough.

    Advice to Management

    Keep it up. Not everyone is the same so timeline you may think they should be on may be to slow for them.

    Harbor Freight Tools Response

    Dec 17, 2018 – Employment Branding Specialist

    Thank you for sharing your experience at Harbor Freight Tools with us. We agree that there are so many opportunities for growth here. Thanks for all your hard work in Pensacola, and we look forward... More


  2. Helpful (1)

    "Great Job!, ..... but"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Port Charlotte, FL
    Current Employee - Cashier in Port Charlotte, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Harbor Freight Tools part-time (Less than a year)

    Pros

    EVERY employee from our Store Manager on down to Logistics/Stock are Wonderful. Only took this part time job as a filler till something better came along, however I have been enjoying my employment here so much that I plan to stay here as long as needed.

    Cons

    Slightly, and I use that term loosly, we are over-pressurized by management to up-sell their Extended Replacement Plans to customers. Some of their Plans are definately worth it, but many that we are “Required” to offer are not a value to the customer. Hired as a Cashier, I was not expecting to be Required to also learn to “Sell” like a natural Salesman can.

    My biggest Beef is with Selling customers their Inside Track Club Memberships .... but my beef is not the membership itself, which is VERY valuable to customers, it is the followup visits by Club Members. It can take a few months for their actual Membership to register in our computers accurately creating much confusion on our end. Then to top that confusion off ... For all ITC members, we are required to manually look up each product code in a printed binder to scan the ITC product discount code. Every item large or small must be manually searched creating immediate backup at registers as their sale takes much longer that most average sales. This then creates a longer line of pissed off customers because they are now waiting longer for service.

    Advice to Management

    Advise only meant for Corporate Management, not my store management as they are Awesome!

    Please please FIX the ITC club sales process. It is just a simple coding fix that attaches ITC prices to ITC customers. It is not Rocket Science, it is just a different list.

    Why does it take up to 3 months for their membership to show up on our registers, especially if we sold it to them. Your website states” it may take up to 48 Hours for ITC memberships to show up for online orders”, so why does it take up to 3 months for memberships sold in store to show up? I would gladly give up my $2 commission per sold membership for a quicker ITC member experience at the register. I would gladly sell more if it was streamlined.

    Harbor Freight Tools Response

    Jan 3, 2019 – Employment Branding Specialist

    Thank you for sharing your detailed feedback with us. We’re always happy to hear from hardworking Associates like yourself and are glad you are enjoying working with your team in Port Charlotte... More

  3. "Depends on where you are in life..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Logistics Supervisor in Fredericksburg, VA
    Former Employee - Logistics Supervisor in Fredericksburg, VA
    Negative Outlook
    No opinion of CEO

    I worked at Harbor Freight Tools full-time (More than a year)

    Pros

    Benefits if you're fulltime and if you work hard and get it upfront theyll give you hours

    Cons

    Lots. If you arent competent, they have to keep you but will give you no hours. If you are stealing, unless multiple people see you in a store without cameras then it never happened.

    Advice to Management

    Stop making excuses. That down time you have is only useful half the time, and when leadership is small they tend to disappear to do nothing.

    Harbor Freight Tools Response

    Feb 11, 2019 – Employment Branding Specialist

    Thanks for taking the time to share your feedback. We appreciate your input and will pass these comments on to the appropriate Associates. Thank you for all your hard work in Fredericksburg, and we... More


  4. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Tampa, FL
    Current Employee - Operations Manager in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harbor Freight Tools full-time (More than a year)

    Pros

    Pay was above average for retail management positions.
    Company discounts.
    Industry customers, not your average soccer mom store.

    Cons

    Definately a retail position with ad changes, display changes, and pushing monthly products.

    Advice to Management

    Listen to employees and try to retain as many as possible. A revolving door leads to low morale.

    Harbor Freight Tools Response

    Feb 8, 2019 – Employment Branding Specialist

    We greatly appreciate you taking the time to share your feedback with us. Please know that we will take your comments into consideration as we work to continuously improve. Thank you for all your... More


  5. "Good place to work"

    StarStarStarStarStar
    Current Employee - Logistics Associate in Puyallup, WA
    Current Employee - Logistics Associate in Puyallup, WA

    I have been working at Harbor Freight Tools part-time

    Pros

    Good people to work with.

    Cons

    Hours can be slow in the winter.

    Advice to Management

    Keep up the good work.

    Harbor Freight Tools Response

    Feb 5, 2019 – Employment Branding Specialist

    Thanks for sharing your experience with us and for all your hard work at Harbor Freight Tools. We look forward to watching you grow with the team in Puyallup!


  6. "A company to work for and great supervisors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Melrose Park, IL
    Former Employee - Sales Associate in Melrose Park, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harbor Freight Tools part-time (More than a year)

    Pros

    A great learning experience working with the team and customers

    Cons

    Not enough work hours vs. days

    Advice to Management

    Fight for great employee rights to increase more work hours

    Harbor Freight Tools Response

    Feb 4, 2019 – Employment Branding Specialist

    Thanks for taking the time to share your feedback with us. We're happy to hear you had a great experience at Harbor Freight Tools. We wish you the best and appreciate all your hard work in Melrose... More


  7. Helpful (1)

    "great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Associate in Arlington, TX
    Former Employee - Senior Sales Associate in Arlington, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harbor Freight Tools full-time (Less than a year)

    Pros

    fair pay with comission. the tool discounts are handy too.

    Cons

    the weekly sales are always the same.

    Advice to Management

    keep up the good work on identifying hard workers.

    Harbor Freight Tools Response

    Jan 25, 2019 – Employment Branding Specialist

    Thanks for sharing your feedback with us. We're happy to hear you had a great experience at Harbor Freight Tools. We appreciate all your hard work in Arlington and wish you the best in your career!... More

  8. "Good opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Super in Reading, PA
    Current Employee - Super in Reading, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Harbor Freight Tools full-time (Less than a year)

    Pros

    SOP is clear and concise, friendly people

    Cons

    Truck days are horrible logistically, stores cannot order things they are out of.

    Advice to Management

    Allow the ability to order higher volume items. Even a limited ability to order sheet is better than no way to order. Not unheard of to have a customer wait a month or more for something

    Harbor Freight Tools Response

    Jan 28, 2019 – Employment Branding Specialist

    Thank you for taking the time to share your feedback with us. We greatly appreciate your suggestions and will pass this on to the appropriate Associates. Looking forward to watch you grow with the... More


  9. "Quality Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Lake Worth, FL
    Current Employee - Retail Sales Associate in Lake Worth, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harbor Freight Tools part-time (More than a year)

    Pros

    Managers are Excellent, know how to deal with people, can teach you what you need to learn

    Cons

    Try to jump on extra hours or they will stop calling you for them

    Advice to Management

    Excellent Managers, though can be stern at some times, but those that are hired are excellent for their positions.

    Harbor Freight Tools Response

    Jan 28, 2019 – Employment Branding Specialist

    Thanks for providing your feedback and for being a part of the Harbor Freight family in Lake Worth! We appreciate you taking the time to write a review and look forward to see your growth with the... More


  10. "Not a bad job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Logistics Associate in Athens, GA
    Former Employee - Logistics Associate in Athens, GA

    I worked at Harbor Freight Tools part-time (Less than a year)

    Pros

    Easy work, doesn’t take a lot of brain power

    Cons

    No overtime paid for overnight or odd-hour shifts

    Advice to Management

    Listen to the part time people more

    Harbor Freight Tools Response

    Feb 8, 2019 – Employment Branding Specialist

    Thanks for sharing your feedback. We wish you the best of luck in achieving your future career goals!