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"This company is growing and there are always new projects you can be part of and learn new things" (in 35 reviews)
"Full time employees earns 188 hours of paid time off in their first year" (in 73 reviews)
"Work-Life Balance is absolutely terrible" (in 44 reviews)
"Even numerical indicators of performance can be perceived through upper management as" (in 59 reviews)
Helpful (1)
I have been working at Harbor Freight Tools full-time (Less than a year)
Pros
Harbor Freight is growing fast. There is so much opportunity to move up in this company and rapidly at that. Great benefits with price match and the quality of management is good as well.
Cons
I haven't found one yet other than not being taught fast enough.
Advice to Management
Keep it up. Not everyone is the same so timeline you may think they should be on may be to slow for them.
Helpful (1)
I have been working at Harbor Freight Tools part-time (Less than a year)
Pros
EVERY employee from our Store Manager on down to Logistics/Stock are Wonderful. Only took this part time job as a filler till something better came along, however I have been enjoying my employment here so much that I plan to stay here as long as needed.
Cons
Slightly, and I use that term loosly, we are over-pressurized by management to up-sell their Extended Replacement Plans to customers. Some of their Plans are definately worth it, but many that we are “Required” to offer are not a value to the customer. Hired as a Cashier, I was not expecting to be Required to also learn to “Sell” like a natural Salesman can.
My biggest Beef is with Selling customers their Inside Track Club Memberships .... but my beef is not the membership itself, which is VERY valuable to customers, it is the followup visits by Club Members. It can take a few months for their actual Membership to register in our computers accurately creating much confusion on our end. Then to top that confusion off ... For all ITC members, we are required to manually look up each product code in a printed binder to scan the ITC product discount code. Every item large or small must be manually searched creating immediate backup at registers as their sale takes much longer that most average sales. This then creates a longer line of pissed off customers because they are now waiting longer for service.
Advice to Management
Advise only meant for Corporate Management, not my store management as they are Awesome!
Please please FIX the ITC club sales process. It is just a simple coding fix that attaches ITC prices to ITC customers. It is not Rocket Science, it is just a different list.
Why does it take up to 3 months for their membership to show up on our registers, especially if we sold it to them. Your website states” it may take up to 48 Hours for ITC memberships to show up for online orders”, so why does it take up to 3 months for memberships sold in store to show up? I would gladly give up my $2 commission per sold membership for a quicker ITC member experience at the register. I would gladly sell more if it was streamlined.
I worked at Harbor Freight Tools full-time (More than a year)
Pros
Benefits if you're fulltime and if you work hard and get it upfront theyll give you hours
Cons
Lots. If you arent competent, they have to keep you but will give you no hours. If you are stealing, unless multiple people see you in a store without cameras then it never happened.
Advice to Management
Stop making excuses. That down time you have is only useful half the time, and when leadership is small they tend to disappear to do nothing.
I have been working at Harbor Freight Tools full-time (More than a year)
Pros
Pay was above average for retail management positions.
Company discounts.
Industry customers, not your average soccer mom store.
Cons
Definately a retail position with ad changes, display changes, and pushing monthly products.
Advice to Management
Listen to employees and try to retain as many as possible. A revolving door leads to low morale.
I have been working at Harbor Freight Tools part-time
Pros
Good people to work with.
Cons
Hours can be slow in the winter.
Advice to Management
Keep up the good work.
I worked at Harbor Freight Tools part-time (More than a year)
Pros
A great learning experience working with the team and customers
Cons
Not enough work hours vs. days
Advice to Management
Fight for great employee rights to increase more work hours
Helpful (1)
I worked at Harbor Freight Tools full-time (Less than a year)
Pros
fair pay with comission. the tool discounts are handy too.
Cons
the weekly sales are always the same.
Advice to Management
keep up the good work on identifying hard workers.
I have been working at Harbor Freight Tools full-time (Less than a year)
Pros
SOP is clear and concise, friendly people
Cons
Truck days are horrible logistically, stores cannot order things they are out of.
Advice to Management
Allow the ability to order higher volume items. Even a limited ability to order sheet is better than no way to order. Not unheard of to have a customer wait a month or more for something
I have been working at Harbor Freight Tools part-time (More than a year)
Pros
Managers are Excellent, know how to deal with people, can teach you what you need to learn
Cons
Try to jump on extra hours or they will stop calling you for them
Advice to Management
Excellent Managers, though can be stern at some times, but those that are hired are excellent for their positions.
I worked at Harbor Freight Tools part-time (Less than a year)
Pros
Easy work, doesn’t take a lot of brain power
Cons
No overtime paid for overnight or odd-hour shifts
Advice to Management
Listen to the part time people more
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Harbor Freight Tools Response
Dec 17, 2018 – Employment Branding Specialist
Thank you for sharing your experience at Harbor Freight Tools with us. We agree that there are so many opportunities for growth here. Thanks for all your hard work in Pensacola, and we look forward to watching you grow with our team!... MoreLess