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Public Storage

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Public Storage

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Public Storage Reviews

Updated May 30, 2023

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Found 1,035 of over 2K reviews
3.2
48% Recommend to a Friend
Public Storage President and Chief Executive Officer Joseph D. Russell, Jr.
49% Approve of CEO

Found 1,063 of over 2K reviews

3.2
48%
Recommend to a Friend
49%
Approve of CEO
Public Storage President and Chief Executive Officer Joseph D. Russell, Jr.
Joseph D. Russell, Jr.
70 Ratings

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Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

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  1. 5.0
    Former Employee

    Good job

    Mar 19, 2023 - Project Manager in Fort Lauderdale, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Locations, pay , management,benefits, flexibility

    Cons

    Hours, paper work, rude customers

    Be the first to find this review helpful
  2. 4.0
    Current Employee, more than 10 years

    After Co-vid Single Coverage

    May 30, 2023 - Property Manager in Miami, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    What can I say every company has its Pros and Cons. I love that Public Storage gives me an apartment after showing them I work hard and I am reliable. However, prices increase so does gas, food etc ....... In Miami the cost of Living is out of control. Insurance, Taking breaks, understanding, PTO, Sick leave, 401k.

    Cons

    They can change the rules at any given time and fire you at will. I started here making commission and great incentives but I am not sure why it was all taken away. 😢. I feel that it has gone down more work and less money and I have been dedicated for 12 years. I love the managers, but all and all I feel like commission should be given again or more pay in 12 years I averaged .30 cents a year raise? What do you think? Fair or unfair with rising Cost but my apartment is free. Unsure?

    Continue reading
    Be the first to find this review helpful
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  4. 4.0
    Current Employee, more than 1 year

    It's okay for a deadend job

    May 21, 2023 - Property Manager in Round Rock, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    No micromanaging, you run a store usually by yourself.

    Cons

    There are no promotions within the company at this level. There are no bonuses or pay increases. When policies change there are no heads up, or training issued. so the level of accurate knowledge throughout the district differs for everyone. Corporate will send out emails about things in the company but not let the offices know, so when they decide to do renovations on the property and email the tenants to let them know they have less than 30 days to move their stuff, the customers will come into the office asking the question, you won't have any answers because you don't even know what they are referring to. Your DM also won't have answers for you either.

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    1 person found this review helpful
  5. 1.0
    Former Employee, more than 8 years

    Do not work for Public Storage if you are 50+

    May 30, 2023 - Onsite Resident Property Manager in Riverside, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Living on site saved gas, wear & tear on car and commute time. Did not have the upper mgmt breathing down your back. Enjoyable 50/50 mix of working indoors and outdoors..

    Cons

    Upper management seemed to have a bias against workers who were 50+. That was a shame because this age group worked harder, more reliable and had better customer skills then the 20-21 year olds my DM would only hire. They were on their cell phones all day, call out on a regular basis and were lazy.

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  6. 1.0
    Former Employee, more than 1 year

    Run Away

    May 25, 2023 - Property Manager in Norfolk, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Sick day and paid time off

    Cons

    Run Away Forced to clean up rat poop, toxic materials and get threatened if u question your safety Pay is minimum wage Management plays favorites Company only cares about salary management only Took company six months fix the front door, someone had to get hurt first

    Continue reading
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  7. 4.0
    Former Employee

    Public Storage

    Apr 12, 2023 - Property Manager in Philadelphia, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits and starting pay with ability to earn more in salary and move up in position. Consistent work schedule 9-5.

    Cons

    There can be customers with delinquent unpaid dues that you will have to go to lengths to reach sending delinquent emails delinquent calls frequently when prompt. In order to work here you have to maintain control and professionalism with frustrated customers at all times. The process of staging a unit either abandon or vacated can have piles of trash or heavy abandon goods that will require your attention. Multiple runs from office to units to dumpsters to utility rooms are needed. Heavy lifting and removal of contents in units. Proper safety gear worn to avoid breathing in dust other harmful matter. Gloves to avoid toxins and chemical reactions are worn while staging as well as safety glasses to avoid contact with debris.

    Continue reading
    2 people found this review helpful
  8. 3.0
    Current Employee, more than 1 year

    It's ok

    May 17, 2023 - Property Manager in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Being alone, not having to come in early

    Cons

    Push for Google reviews is ridiculous

    Continue reading
    1 person found this review helpful
  9. 3.0
    Current Employee

    N/a

    May 15, 2023 - Customer Service Representative in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Being able to work from home

    Cons

    They do not tell you about the weeeks of mandatory over time until you have been through training

    Be the first to find this review helpful
  10. 4.0
    Current Employee, more than 5 years

    Customer

    May 18, 2023 - Customer Service Representative in Jacksonville, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Got good benefits of the company

    Cons

    The pay is Terri fkjeuik3

    Continue reading
    Be the first to find this review helpful
  11. 3.0
    Former Employee, less than 1 year

    Stressful, Dangerous, But Okay Sometimes

    Feb 2, 2023 - Relief Manager in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent pay. Sometimes it is so dead you can read or catch up on shows. Working alone. My District Manager was respectful, helpful, and understanding. Work-life balance. The hours are good, and you are able to request time off and earn decent PTO.

    Cons

    In general, you are running an entire property and managing the accounts of potentially hundreds of tenants. As a relief, you rotate around your district and some properties are really gross and terrible. Rowdy homeless people, dead cats, prostitutes, and overall crazy tenants are just some of the things you will be dealing with. Also, you are basically holding people's stuff ransom and tenants get crazy, like threatening and screaming crazy. You also auction peoples stuff. That is just the people side. On the property side, if the property is old be ready to fix broken things often, deal with rats, deal with break ins (which happen constantly), and deal with stuff not working. It is fine if you are mentally tough and physically capable. Otherwise, its a ridiculous job.

    3 people found this review helpful
Viewing 1 - 10 of 1,063 Reviews
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Public Storage Reviews FAQs

Public Storage has an overall rating of 3.2 out of 5, based on over 1,808 reviews left anonymously by employees. 48% of employees would recommend working at Public Storage to a friend and 50% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, Public Storage employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Public Storage. This rating has decreased by -4% over the last 12 months.

48% of Public Storage employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Public Storage 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Public Storage to be work life balance, career development, coworkers and the cons to be senior leadership, benefits, management.

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Public Storage photo of: Our freshly renovated location in Orange, CA
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Glassdoor has 1,808 Public Storage reviews submitted anonymously by Public Storage employees. Read employee reviews and ratings on Glassdoor to decide if Public Storage is right for you.