Public Storage Reviews | Glassdoor

Public Storage Reviews

Updated July 25, 2017
867 reviews

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3.4
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Public Storage Vice Chairman, President, and CEO; Chairman, President, and CEO, PS Business Parks Ronald L. Havner Jr.
Ronald L. Havner Jr.
528 Ratings

867 Employee Reviews

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Pros
  • Work-life balance is better than most companies at the DM level (in 36 reviews)

  • Starting as a District Manager, you can advance into a Senior DM role and Regional Manager role in a realistic amount of time (in 42 reviews)

Cons
  • They don't hire within the company, the highest you could become is property manager (in 132 reviews)

  • upper management reaps all the benefits for what field employees work hard for (in 89 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (25)

    "An Objective Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Public Storage full-time (More than 3 years)

    Pros

    Objectively speaking – this is the best company I have ever worked for. It is a company and management structure that rewards hard work and people who do the right thing. Integrity and hard work are priceless and the standard daily.
    One of the best parts of the job is that while everyone who works here is competitive with one another, there is a sense of team work I have never experienced before. If you need support – it is there for you if you ask.
    A lot of people talk about the growth potential that PS offers, and I am living proof of how successful you can be here. I have been with the company for just over 3 years and have been successfully promoted multiple times! You won’t find that kind of growth potential in normal retail hours.
    That is another piece of the equation as well – the work life balance is superior to anything I have experience before in retail.
    The best part of the job is you control your own destiny. Hard work, dedication, personal development, and always striving for more from the team you manage are characteristics that are cherished and rewarded here at PS.

    Cons

    The workload at times can be heavy. It can come in waves, and without a strong work ethic to push through and resolve efficiently there is a tendency to get bogged down in administrative work versus coaching and training staff. Being able to push through and get back to the field is the key.

    Advice to Management

    The general turn around time for hiring in both the field staff and DM role is becoming progressively more challenging in our improving economy - any changes to stream line hiring for both of these roles would help reduce administrative work and allow more time in the field training and coaching field staff versus constant recruiting efforts.


  2. Helpful (1)

    "A transforming model Enterprise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Architect in Glendale, CA
    Current Employee - Enterprise Architect in Glendale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Public Storage full-time (Less than a year)

    Pros

    Strong and knowledgeable workforce with low turnaround in HQ.
    Excellent work environment and team
    Great vision, strategy backed by excellent growth and stability
    Ever encouraging / empowering strong leadership
    Personally, love the opportunity I've to build next generation technical architecture to help management make right decisions and drive business in right direction

    Cons

    Not fully paperless yet!
    Needs technology related restructuring
    Don't see frequent Company news / Management updates
    Need to cultivate modern culture of building team/personnel networking

    Advice to Management

    Go paperless!
    Invest /bring in more technologies to empower field personnel
    Encourage "breaking the ice" by adding more fun activities among cross teams collaboration (lunches, games, seminars etc.)
    Shop for better insurance premiums
    Add TVs (they're cheap) to provide PS updates/news

  3. "Property Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Manager in Manassas, VA
    Former Employee - Property Manager in Manassas, VA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Public Storage full-time (More than 3 years)

    Pros

    Good benefits, decent pay, most coworkers are friendly, great training. Overall it is a great place to get a start on how things when working for a corporation, and a great way to put the title of "manager" on your resume.

    Cons

    Constant upper management change, everything is based in California, no real thinking about what is going on in other parts of the US.

    Advice to Management

    Put more time and thought into incentive programs to boost employee happiness. Take more input from property and district managers, not every area is the same.


  4. "Relief manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Public Storage full-time

    Pros

    Super chill job with lots of alone time

    Cons

    Could be boring if you need to be stimulated to stay at a job


  5. Helpful (1)

    "Sr. Tax Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Tax Analyst in Glendale, CA
    Current Employee - Senior Tax Analyst in Glendale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Public Storage full-time (More than 10 years)

    Pros

    Public Storage is a solid financially secure company. The financial decisions Sr. Management have made to invest in acquiring and developing properties insures growth of the company and stability for employees.

    Public Storage values its subject matter experts and the contributions these individuals bring to the organization to help the company maintain its financial position in the market place.

    Additionally, the company does well in promoting from within. This is evident through the advancement of many District Managers to Sr and Regional DM positions.

    Cons

    The company could offer better benefit packages to employees that include long term care. There are no company or corporate events to increase team building and company unity.

    Advice to Management

    Continue the model for growth.


  6. "Good work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Public Storage full-time

    Pros

    Decent compensation
    Faster work pace
    Good work life balance

    Cons

    A bit old school
    No cafeteria

    Advice to Management

    Keep up the good work


  7. "Apply with a goal in mind. Get it and get out."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relief Manager in Austin, TX
    Former Employee - Relief Manager in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Public Storage full-time (More than a year)

    Pros

    The training is remarkable. The thought and money put into the training video/program production really successfully simplifies the otherwise complex and stressful job requirements into something palatable and doable. There are things that the training doesn't necessarily cover, certainly, but a website has been produced to answer every question a manager could ask and prepares you for anything that could possibly go wrong. Public storage values the self motivated, the level headed, and the socially creative. You will do well if you can shake off problems and focus on the solution.

    There are many ways that one can take on more responsibility for increased pay if you are willing to work hard. Signing up to be a trainer or patiently waiting for an "A" property manager position to open up are two. Competitive personalities will find a home here as your performance is ranked among your peers and bragging rights abound.

    The hiring process is rigorous and their expectations for your resume are set on a high bar, but there are also a multitude of reasons to push through and stay optimistic through the phone interviews. There are so many things to learn on job because there is so much responsibility placed on your shoulders behind the orange desk. Far from being a downside, this is an exciting opportunity. You will be expected to open and close. Make delinquent/welcoming calls and prove consistent performance in sales. The job of property/relief manager is a strange mix of janitorial, security, and receptionist. Whenever you are ready to move on to bigger and better things, you will be well equipped for almost any change in career or promotion that you set your sights on.

    Cons

    The key phrase is "move on". Someday, you will want to and you should not be afraid to give into this urge. The opportunity to learn new things and see yourself ranked in performance among your peers is indeed an exciting one, but don't expect to be well compensated for your efforts. You will be expected to maintain sales quota despite bonus AND commission both having been removed in the last five years, and this year there was no raise at all. Meanwhile, more opportunities for PTO/sick leave were given....In short, Public storage offers more incentives to be absent, than to do the job you are scheduled for. Public storage is obviously not willing to pay a competitive rate for Relief/Property managers OR a sales teammember.

    Public storage does not allow advancement within the company. They will claim that one only qualifies for the District Manager position if they have District Manager experience--which sounds fair on the surface...the truth is that even if a Property Manager has work or education experience that matches the higher position, they will only be eligible if they first quit and reapply without guarantee that they will have employment at all once they do. Talk about a locked and bolted glass door.

    Public storage has a lot of issues, the first of which being that property managers within the company make on average $24,000 a year despite the fact that median annual Property Manager salary in USA is $91,114, as of June 28, 2017. This compared to the salary of the most immediate level up--that of district manager---who makes six figures plus bonus. It's a huge gap that represents a serious problem in the company. A problem that keeps the face of the company poor.

    Advice to Management

    The mark up for most of the what is sold/rented is 2x-5x. It is a little ridiculous. The company an afford to compensate the employees in the field, the only obstacle is a lack of respect.

  8. "Long-term employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor, Investor Services in Glendale, CA
    Current Employee - Supervisor, Investor Services in Glendale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Public Storage full-time (Less than a year)

    Pros

    I've worked at Public Storage for over 30 years. The integrity of the Company as well as the people who work here is outstanding. I've been fortunate to have a job that has been filled with great challenges and opportunities for growth. I've loved the variety and the depth of what I have learned over the years. The employees at Public Storage are hard working, friendly and care deeply about doing the best job possible. There is personal respect at every level and people work well together to accomplish end goals.

    Cons

    Work can be intense at times but that can be very challenging and once the work is completed, there is a great sense of satisfaction.


  9. "Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Public Storage full-time

    Pros

    a lot of available time off

    Cons

    its tough to get good shifts

    Advice to Management

    provide better chairs !!


  10. Helpful (4)

    "property manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager in Woodbridge, VA
    Current Employee - Property Manager in Woodbridge, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Public Storage full-time (More than 5 years)

    Pros

    working by yourself and great benefits.

    Cons

    company does not value employees. feels like the call center/customer service is working against you. the company does not have realistic expectation to sales. constantly changing protocol. if you've been there too long they'll find a reason to fire you. does not promote within. upper management reaps all the benefits for what field employees work hard for. not paid enough for the work they expect.


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