Public Storage Reviews | Glassdoor

Public Storage Reviews

Updated October 11, 2018
1,038 reviews

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3.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Public Storage Chairman of the Board and CEO Ronald L. Havner Jr.
Ronald L. Havner Jr.
625 Ratings

1,038 Employee Reviews

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Pros
  • "The work life balance is a huge plus for me" (in 51 reviews)

  • "I was promoted to Senior District Manager in under 3 years" (in 50 reviews)

Cons
  • "If your not a property manager you get treated like crap in one of the district's" (in 146 reviews)

  • "Further partnership with other functions of the company would allow District Managers more time to spend in the field with our teams and customers" (in 103 reviews)

More Pros and Cons

  1. "My time here has been character building."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Public Storage full-time (More than a year)

    Pros

    as far as company wide, medical benefits and opportunity to have on-site housing is wonderful. you can work individually or as a team depending on support staff. the managers directly above are extremely supportive and helpful. I’ve never once felt uncomfortable asking a question when needing more guidance.

    Cons

    as part of this job is customer service, just like any CS job, customers can be difficult (again, upper management in general will help in this situation if needed). one thing that could be improved is the timeframe in which we get responses on different requests.

    Advice to Management

    best advice I would offer is to look into allowing more opportunities for growth from within. I also think an app for smartphones would beneficial for customers and employees; ie: customers can do all the same things as they can on website, enable notifications, receive text reminders.. etc.


  2. "My experience with Public Storage has been wonderful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager/KTP in Dover, NJ
    Current Employee - Property Manager/KTP in Dover, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Public Storage full-time (More than 8 years)

    Pros

    Great Management, Excellent Benefits, Work Life Balance, Residential Apartments, Starting salary above Minimum Wage, Referral Bonus Program.

    Cons

    Shortage of Staff. Its difficult to be utilized elsewhere and for longer then 30 min when you normally work alone.

    Advice to Management

    It would be wonderful to have room for advancement. I wish the company hired within and there was a bridge from field management to a corporate level. Especiallly being a knowledgeable asset to this company who understands the business.

  3. "On site KTP property manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager/KTP in Pelham, NY
    Current Employee - Property Manager/KTP in Pelham, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Public Storage full-time (More than a year)

    Pros

    I started here over 2 years ago. I worked my way up and was promoted to A key trainer. I enjoy living on site and being able to make a connection with my customers. The hours are great and it has a steady schedule with full time each week and sometimes overtime. I enjoy being able to work as a team and train new members. The District manager works closely with the properties to make sure we have everything we need to be successful.

    Cons

    I don’t really have anything to say as a negative!


  4. "A true delight!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager/KTP in Pelham, NY
    Current Employee - Property Manager/KTP in Pelham, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Public Storage full-time (More than a year)

    Pros

    I enjoy working for the company. The hours are great and the schedule is steady. Full time hours are always given and sometimes overtime.

    Cons

    I don’t have Any at this time!

    Advice to Management

    Great job keep it up!


  5. "My Public Storage Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager in Mount Vernon, NY
    Current Employee - Property Manager in Mount Vernon, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Public Storage full-time (More than a year)

    Pros

    I have been working for this company for about a year and four months and its really been a pleasure. Aside from great pay this company offers flexiable work shifts, and full time positions. Something that attracked me here is that they give everyone an equal chance. Since working for this company not only expand my experience with 1 on 1 customer service but it gave me an opportunity to grow with the company and become a Property Manger.

    Cons

    nothing I can think of

    Advice to Management

    Keep up the great work!


  6. Helpful (3)

    "Changing Culture"

    StarStarStarStarStar
    Former Employee - District Manager
    Former Employee - District Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Public Storage full-time (More than 3 years)

    Pros

    -Flexible schedule at times
    -Building life long friendships with peers is common here because we were able to share some of the same terrible experiences we had with daily tasks and irate customers.

    Cons

    Compensation may seem fair until you realize just how much your having to work. You have to make sure your properties are open 7 days a week, take phone calls and check emails 7 days a week, spend 7 days a week catching up on what you couldn’t get to during the week because you are consumed with countless tasks. Throw in physically cutting locks and recently the DMs have had to manage large facility projects with all the spare time they have and you have one burned out employee. Over the last year the DM position has become a maintenance manager and glorified adult babysitter role with little room for decision making and developing strong employees.

    Advice to Management

    The culture has become burn and turn and it seems as though the company is ok with this or changes would have already been made. Treat property staff right, give incentives and support the DMs instead of asking them to do more with less.


  7. "Relief Manger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relief Manager in San Francisco, CA
    Current Employee - Relief Manager in San Francisco, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Public Storage full-time (More than 3 years)

    Pros

    Every 3 month bonus, hours never past 6 pm and off at 5 on the weekends, chance to become a property (rent free)

    Cons

    not really a set location within the district, cant really get time off when you have social events, CALL CENTER, lack of training

    Advice to Management

    please change uniforms requirements and more holidays off or at-least early leave the property can do well on its own just like it does until 9 pm just saying

  8. Helpful (1)

    "great company to work for"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Glendale, CA
    Former Employee - Anonymous Employee in Glendale, CA

    I worked at Public Storage full-time (Less than a year)

    Pros

    set hours, opportunities to promote

    Cons

    You have to travel to various locations


  9. "Public Storage is a company that only cares about numbers and money coming in not their employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relief Manager in Atlanta, GA
    Current Employee - Relief Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Public Storage full-time (More than a year)

    Pros

    Work alone, basic management skills

    Cons

    No work life balance that they lie about, pay horrible

    Advice to Management

    Turn over rate is so high because they aren’t appreciative of their employees


  10. Helpful (2)

    "It’s a Great stepping stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager in Miami, FL
    Current Employee - Property Manager in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Public Storage full-time (More than 5 years)

    Pros

    Great way to learn the Self Storage industry and earn best practices.

    Some stores provide on-site housing

    Cons

    Low wages

    Lack of growth


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