Universal Protection Service Reviews | Glassdoor

Universal Protection Service Reviews

Updated January 16, 2019
773 reviews

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2.6
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Steve Jones
243 Ratings

Employee Reviews

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Pros
  • "Decent pay for Admin level staff under the Retail Division" (in 19 reviews)

  • "There are no pros with working for this company" (in 15 reviews)

Cons
  • "Low pay; can’t leave until your replacement shows up, and sometimes they never do or are late" (in 53 reviews)

  • "No benefits no vacation no raises stay away" (in 22 reviews)

More Pros and Cons

  1. "Security Guard"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Protection Service full-time

    Pros

    full time work at average pay

    Cons

    Hours and management is lacking


  2. "Decent Security Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Unarmed Security Officer in Los Angeles, CA
    Former Employee - Unarmed Security Officer in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Universal Protection Service full-time (Less than a year)

    Pros

    Professional security environment with access to accounts at prestigious locations. Positive experience with central office personnel.

    Cons

    Not exclusive to this company, but I did experience a tendency for some people to shift blame or liability for their own errors to others.

  3. "Legal Database Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Universal Protection Service full-time

    Pros

    Terrific people. Opportunity to interact with different departments and co-workers throughout the nation. The company mission was shared and repeated, so everyone could work toward the same goal. Some people had the option to work remotely. Good benefits.

    Cons

    Older software for personnel, that was not intuitive to manipulate to retrieve necessary reporting.

    Advice to Management

    Continue with sharing vision with employees.


  4. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Decent people, get at a good site and you should be fine.

    Cons

    Contract security so you are not part of the client per se


  5. "Interesting experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Guard in Columbus, OH
    Former Employee - Security Guard in Columbus, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Universal Protection Service part-time (More than 8 years)

    Pros

    Good company to gain some experience in the security industry.

    Cons

    Low pay; can’t leave until your replacement shows up, and sometimes they never do or are late.

    Advice to Management

    Don’t keep employees around that are not dependable!


  6. "Patrol Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Ana, CA
    Former Employee - Anonymous Employee in Santa Ana, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Universal Protection Service part-time (Less than a year)

    Pros

    Officers do not look professional at times.

    Cons

    Management does all they can to assist you.

    Advice to Management

    Promote from within more.


  7. "Good local management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Protection Service full-time

    Pros

    Flexibility to change schedule and hours.

    Cons

    High expectations for low salary.

  8. Helpful (2)

    "DO NOT WORK HERE!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - F T O in Jefferson City, MO
    Former Employee - F T O in Jefferson City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Universal Protection Service full-time (More than 3 years)

    Pros

    Great job as long as you are male and have a perfect credit score.

    Cons

    This company really has no use for anyone that doesn't have a perfect credit rating. And they will make your work schedule so hard on you that you eventually resigned (as I did). There were days I would work anywhere from 8 hours to 17 hours for little pay. And God forbid you should be a woman in a management position! You get less than 20 hours job training for a supervisors job and if you mess up 1 time they will lead you to believe all is well then when you least expect it they will send a man to your site and tell you your training him for a directors position at another site. Once he is trained they will move him into your position and make the job and your hours so hard on you that you resigned. I would avoid this job at all costs if you are a woman!

    Advice to Management

    Treat your female employees just as well as you do the male employees. And realize that not everyone has a perfect credit score. Your employees are human beings, treat them as such.


  9. Helpful (1)

    "Former employee from Guardsmark"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Shift Supervisor/Assistant Site Supervisor in Trumbull, CT
    Current Employee - Security Shift Supervisor/Assistant Site Supervisor in Trumbull, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Universal Protection Service full-time (More than 5 years)

    Pros

    Good company to work for.

    Cons

    Supervisors need to be paid more than the guards at least $3 more. Need more officers trained up for call outs

    Advice to Management

    Management needs to pay the guard's more. they also need to have floaters for call outs. Supervisors need to be paid a higher wage than security officers are. Not $0.50 or a dollar


  10. "One of the better security employers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Secuirty Guard in Santa Clara, CA
    Former Employee - Secuirty Guard in Santa Clara, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Universal Protection Service full-time (Less than a year)

    Pros

    Kind and helpful management.

    Cons

    Takes time to get a hold of the main office.

    Advice to Management

    Communicate with the employees more.